Patient services team leader Work, Jobs in Backford, Chs (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Management
- English
- Free parking
- Referral programme
Quick apply
Endoscopy Admissions Officer
Countess of Chester Hospital NHS Foundation Trust —Chester
- £25,760 - £27,476 a year
- Part-time
12h
Assistant Manager
Boots —Ellesmere Port
- Part-time
- Travel
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
6d
Operational Services Manager
The Walton Centre NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Communication skills
10d
Head of Risk and Performance Assurance
Cheshire and Wirral Partnership NHS FoundationTrust —Chester
- £57,528 - £64,750 a year
- Full-time
- Continuous improvement
3d
HR Business Partner
Countess of Chester Hospital NHS Foundation Trust —Chester
- £49,387 - £56,515 a year
- Full-time
- Human resources
- Recruiting
- Communication skills
6d
Associate Director Digital Transformation
Cheshire and Wirral Partnership NHS FoundationTrust —Chester
- £94,356 - £108,814 a year
- Full-time
- Master's degree
3d
Divisional Director of Operations - Community Services
Mersey and West Lancashire Teaching Hospitals NHS Trust —Prescot
- £112,782 - £129,783 a year
- Full-time
6d
Theatre Team Leader
North Cheshire and Mersey NHS Foundation Trust —Runcorn
- £39,959 - £48,117 a year
- Full-time
- Management
- Training & development
- Care plans
7d
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee discount
Rehabilitation Co-ordinator Single Point of Contact
The Walton Centre NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Hospital
- Databases
- Rehabilitation centre
10d
Residential Support Worker
Sure Steps Support Services —Widnes
- £30,000 - £41,500 a year
- Overtime
- Experience working with children
- In-person
- Care plans
- Annual leave
- Referral programme
Quick apply
Senior Quality Manager
Orbia Fluor & Energy Materials —Runcorn
- Management
- Analysis skills
- Continuous improvement
General Accounting Team Leader
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Oracle
- Management
- Accounting
HR Services Administrator
The Walton Centre NHS Foundation Trust —Fazakerley
- £28,392 - £31,157 a year
- Full-time
- Recruiting
- Contracts
12h
Senior EPRR Manager
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £57,528 - £64,750 a year
- Full-time
- Rehabilitation centre
- Training & development
12d
Senior Learning Specialist - EMEA
Vantive —Liverpool
- Remote
- English
- Analysis skills
- Project management
Theatre Anaesthetic Team Leader
North Cheshire and Mersey NHS Foundation Trust —Runcorn
- £39,959 - £48,117 a year
- Full-time
- Management
- Training & development
- Care plans
7d
Duty Pharmacy Manager - Heswall
Tesco UK —Heswall
- Up to £52,000 a year
- Full-time
- IT
Lead Senior Care Assistant|36 hours per week
SureCare Group —Wrexham
- £14 an hour
- Full-time
- Medication administration
- Team management
- Mentoring
- Free parking
Quick apply
4d

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patient services team leader jobs near backford, chs

Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

CRM software
Management
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
English
Complaint handling
Patient service
Microsoft Office
Performance management
Change management
Supervising experience
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Staff training
Management reporting
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Team motivation leadership
Internal quality assurance

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Application question(s):

So we can contact you quickly, what is your mobile phone number and email address?

Work Location: In person

Quick apply

Refine Your Search

patient services team leader jobs in backford, chs

Team Leader (Contact Cente)

Endoscopy Admissions Officer

Assistant Manager

Operational Services Manager

Head of Risk and Performance Assurance

HR Business Partner

Associate Director Digital Transformation

Divisional Director of Operations - Community Services

Theatre Team Leader

Customer Service Team Leader

Rehabilitation Co-ordinator Single Point of Contact

Residential Support Worker

Senior Quality Manager

General Accounting Team Leader

HR Services Administrator

Senior EPRR Manager

Senior Learning Specialist - EMEA

Theatre Anaesthetic Team Leader

Duty Pharmacy Manager - Heswall

Lead Senior Care Assistant|36 hours per week

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