Customer relations Work, Jobs in Backworth, Nbl (with Salaries)

Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
Customer Service Operations Manager
Barclays —Sunderland
- Hybrid work
- Customer service
- Continuous improvement
- Driving
1d
Customer Management Representative (Maternity Cover)
Dräger UK & Ireland —Blyth
- Hybrid work
- Customer service
- Microsoft Office
- IT
12d
Customer Operations Assistant
One Utility Bill —Newcastle upon Tyne
- £27,967 a year
- Full-time
- Time management
Quick apply
Customer Operations Assistant (FTC)
One Utility Bill —Newcastle upon Tyne
- £27,976 a year
- Full-time
- Time management
Quick apply
1d
BPL - Relationship Support Executive
Barclays —Sunderland
- Microsoft Office
- Continuous improvement
- IT
4d
Research Administrator
Newcastle University —Newcastle upon Tyne
- £29,588 - £31,236 a year
- Part-time
- Microsoft Office
- Administrative experience
- University
11d
Operations Manager - Bershka Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
1d
Economic Adviser, Soils and Peatlands
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Master's degree
- Presentation skills
- Bachelor's degree
2h
Communications Officer (A&E Ambulance Dispatch)
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £27,476 a year
- 12 hour shift
- Communication skills
11d
Sales Consultant - Government Contracts
JT Dove Limited —Chester-le-Street
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee discount
Quick apply
7d
Service Advisor
Lloyd Newcastle BMW/MINI —Newcastle upon Tyne
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Referral programme
Quick apply
Team Manager, Customer Account Management
U.S. Bank National Association —Newcastle upon Tyne
- £68,935 - £81,100 a year
- Full-time
- Sales
- Customer service
- Business development
Festival Bar Staff
Hospitality Recruitment Heads —Newcastle upon Tyne
- £10 - £14 an hour
- Bar
- No experience needed
- English
- Flexible schedule
Financial Crime (CDD) Risk Analyst - Permanent - Newcastle - Hybrid working
EY —Newcastle upon Tyne
- Hybrid work
- Travel
- Communication skills
- Employee discount
Apprentice Operational Support Officer (Band 6/AO)
Health and Safety Executive —Newcastle upon Tyne
- £28,499 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- IT
8d
Client Relations Account Manager - 12 Month FTC
Worldpay (UK) Limited —Gateshead
- Bachelor's degree
- Organisational skills
- Time management
Quick apply
HR Advisor (FTC, 12 months)
TT Electronics plc —Bedlington
- Temporary
- Management
- Communication skills
- Annual leave
- Employee assistance programme
11d
Senior Administrator
Veolia ES (UK) Limited —Washington
- £30,000 a year
- Full-time
- Management
- Administrative experience
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
VacancyTitle: Data Protection and Legal Assistant
Grainger plc —Newcastle upon Tyne
- Full-time
- Remote

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customer relations jobs near backworth, nbl

Customer Relations Clerk

Hays Travel -
Sunderland

Apply Now

Job details

Benefits

Employee discount

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Analysis skills
File management
Communication skills
Negotiation
Time management

Full job description

Role Summary

This is an exciting opportunity to join our Customer Relations team at Hays Travel. The department is dedicated to resolving customer complaints with empathy, professionalism, and care, ensuring every customer walks away with a positive impression of our brand. Our aim is to build trust, encourage repeat bookings, and inspire customers to recommend Hays Travel to others. As we deal with sensitive and sometimes complex situations, a mature, understanding, and compassionate approach is essential. At the same time, you’ll be joining a supportive and collaborative team where no two days are the same. This role is perfect for someone who enjoys creative problem-solving, thrives on new challenges, and values teamwork when overcoming obstacles together.

Key Responsibilities:

Handling complaints from customers across various company divisions
Recording, maintaining, and updating documentation related to complaints in compliance with GDPR
Keeping customers informed about the progress of their complaints through both verbal and written communication
Coordinating with Colleagues, Tour Operators and Third Parties regarding complaints and queries in line with ABTA’s Code of
conduct
Ensuring timely receipt of documentation from relevant parties
Liaising with ABTA and Legal Representatives
Generating relevant reports for management
Adhering to Customer Excellence Standard

Competencies Required:

Exceptional listening and communication skills
Highly organised with excellent time-management skills
Strong problem-solving and analytical abilities to identify effective solutions
Able to investigate issues independently, prioritise workload, and collaborate effectively within a team
Strong negotiation skills, achieving satisfactory outcomes for all parties
Flexible and adaptable to meet changing business needs
Exceptional accuracy with a strong attention to detail
Proven ability to meet tight deadlines in fast-paced environments
Confident, driven, and enthusiastic professional approach
Resilient and able to perform effectively under pressure

Technical Skills Required

Knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
Strong attention to detail and accuracy skills
File management skills
Web Navigation skill

Qualifications

English and Maths GCSE grade 4 or above

General

Undertake any other duties that fall within the job criteria
Adhere to all company policies and procedures, including Health and Safety
Treat all employees, customers, and suppliers with dignity and respect
Note that this job description is not exhaustive but reflects the key areas involved

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

customer relations jobs in backworth, nbl

Customer Relations Clerk

Customer Service Operations Manager

Customer Management Representative (Maternity Cover)

Customer Operations Assistant

Customer Operations Assistant (FTC)

BPL - Relationship Support Executive

Research Administrator

Operations Manager - Bershka Newcastle

Economic Adviser, Soils and Peatlands

Communications Officer (A&E Ambulance Dispatch)

Sales Consultant - Government Contracts

Service Advisor

Team Manager, Customer Account Management

Festival Bar Staff

Financial Crime (CDD) Risk Analyst - Permanent - Newcastle - Hybrid working

Apprentice Operational Support Officer (Band 6/AO)

Client Relations Account Manager - 12 Month FTC

HR Advisor (FTC, 12 months)

Senior Administrator

VacancyTitle: Data Protection and Legal Assistant

I want to receive the latest job alerts for customer relations in backworth, nbl

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