Customer experience manager Work, Jobs in Badminton, Gls (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
12d
Automotive Customer Experience Manager- Gloucester
Baylis Automotive —Gloucester
- Up to £40,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
- Employee discount
Quick apply
Senior Manager - Customer Vulnerability
Nationwide Building Society —Swindon
- From £75,000 a year
- Full-time
- Presentation skills
- Banking
13d
Fraud Policy & Change Senior Manager
Nationwide Building Society —Swindon
- From £76,000 a year
- Temporary
- Leadership
8d
Programme Manager - Protect Integration
Nationwide Building Society —Swindon
- From £90,000 a year
- Temporary
- PMP
- Banking
9d
Project Manager
Nationwide Building Society —Swindon
- From £50,000 a year
- Temporary
- Agile
- Negotiation
ECC Operations Manager
Nationwide Building Society —Swindon
- £64,000 - £70,000 a year
- Full-time
- IT
6d
Registration Officer
Bath and North East Somerset Council —Bath
- £16.35 - £17.47 an hour
- Communication skills
3d
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Head of Product
Imagine Cruising —Royal Wootton Bassett
- Full-time
- Analysis skills
- Presentation skills
- In-person
- Life insurance
Quick apply
2d
Manager Economic Crime Innovation – Fraud
Nationwide Building Society —Swindon
- From £55,000 a year
- Full-time
- Analysis skills
- Financial services
- Communication skills
9d
Category Manager
TVS Supply Chain Solutions —Emersons Green
- Full-time
- Hybrid work
- Microsoft Office
- Negotiation
- Health & wellbeing programme
- Work from home
Quick apply
Business Change Manager
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
Branch Manager Chippenham
GoldUnion —Chippenham
- £30,000 - £60,000 a year
- No experience needed
- Financial services
- Communication skills
- Paid training
- Annual leave
Data Protection Manager - 2nd line oversight
Nationwide Building Society —Swindon
- £65,000 - £80,000 a year
- Full-time
- Communication skills
Project Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
7d
Operations Manager
Hotel Indigo Bath —Bath
- £45,000 - £50,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Employee assistance programme
- Referral programme
Quick apply
Digital Power Customer Project Manager
Schneider Electric —Chippenham
- Full-time
- Hybrid work
- English
- Project management
- Communication skills
Events Manager
Pasture Restaurant —Bristol
- £33,000 - £49,500 a year
- Full-time
- Hybrid work
- Administrative experience
- Guest services
- Restaurant
- Employee assistance programme
Quick apply
Senior CRM and Digital Content Manager
Good Energy —Chippenham
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
Quick apply

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Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
12 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

customer experience manager jobs in badminton, gls

Customer Experience Manager

Automotive Customer Experience Manager- Gloucester

Senior Manager - Customer Vulnerability

Fraud Policy & Change Senior Manager

Programme Manager - Protect Integration

Project Manager

ECC Operations Manager

Registration Officer

Customer Success Manager

Head of Product

Manager Economic Crime Innovation – Fraud

Category Manager

Business Change Manager

Branch Manager Chippenham

Data Protection Manager - 2nd line oversight

Project Manager

Operations Manager

Digital Power Customer Project Manager

Events Manager

Senior CRM and Digital Content Manager

I want to receive the latest job alerts for customer experience manager in badminton, gls

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