Director of customer service Work, Jobs in Baginton, War (with Salaries)

Head of Customer Experience
XL Motors —Coventry
- £33,250 - £44,575 a year
- Overtime
- Analysis skills
- Continuous improvement
- Team management
- Free parking
- Annual leave
Quick apply
3d
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
3d
Head of Customer Operations
OneAdvanced —Birmingham
- Management
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Bereavement leave
8d
Area Director
Biffa Waste Services —Coventry
- Full-time
- Remote
- Customer service
- Continuous improvement
- Budgeting
Quick apply
1d
Service Director
Trane Technologies —Tamworth
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Head of Maintenance - Zonal Operations (111868-0726)
University of Warwick —Coventry
- £58,225 - £67,468 a year
- Customer service
- University
12d
Cluster Director of Sales
Walton Hall Hotel & Spa By Sunday —Warwick
- Full-time
- Hospitality
- Hotel
- Business development
- Annual leave
- Employee discount
Quick apply
5d
Area Customer Service & Logistics Director UK&I
Mondelēz International —Birmingham
- Full-time
- Continuous improvement
- Team management
- Recruiting
Strategy Director- NEC
Levy —Birmingham
- Up to £90,000 a year
- Full-time
- Hospitality
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
Relationship Director - RMT
Cynergy Bank —Birmingham
- Hybrid work
- Analysis skills
- Banking
- Annual leave
- Employee assistance programme
14h
Assistant Relationship Director
Shawbrook —Birmingham
- Full-time
- Employee assistance programme
- Employee discount
Head of Spa - Soho Farmhouse
Soho House & Co. —Banbury
- Continuous improvement
- Training & development
- Leadership
- Employee discount
Quick apply
Sales and Marketing Director
Survey Solutions —Solihull
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- Business development
Quick apply
7d
ICS Sales Director - South
Elis —Birmingham
- Call to connect
- CRM software
- Business development
- Analysis skills
- Employee assistance programme
Financial Sponsors - Associate Director
Shawbrook —Birmingham
- Full-time
- Microsoft Excel
- Management
- Customer service
- Employee assistance programme
- Employee discount
Sales & Business Development Director, COMINT
SPX —Wappenham
- Engineering
- Master's degree
- Business development
Quick apply
Joules Head of E-commerce & Digital Marketing
NEXT —Market Harborough
- Full-time
- In-person
- AI
- Leadership
- Free parking
- Employee assistance programme
8d
Head of Product Inspection (Sales) UK & Ireland
Mettler Toledo —Leicester
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme

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director of customer service jobs near baginton, war

Head of Customer Experience

XL Motors -
Coventry

Quick apply

Job details

Permanent | Full-time
£33,250 - £44,575 a year
3 days ago

Benefits

Free parking
Additional leave
Annual leave
Company pension
Canteen
Company events
Flexible schedule
Bereavement leave
On-site parking

Qualifications

Driving Licence
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer relationship management
Customer loyalty building
Relationship management
Management reporting
Customer interaction
Leadership
Communication skills
Analytics

Full job description

Head of Customer Experience

XL Motors, Coventry

About us

Established in 1990 XL Motors is Coventry’s award winning British Standard Approved Accident Repair centre and UK Bodyshop of the Year

XL Motors have offered accident and repair services to businesses and the public in Coventry and surrounding areas for over 35 years. Under the XL Motors Group, we also now offer MOT, Service and Mechanical repairs a total all round motoring service, with over 30 Manufacturer Approvals including, Jaguar, Land Rover, Volvo, Lotus, BMW and Mini making us an industry leading repairer, through continued investment in training and technology.

Benefits

Industry Leading Salary
Exceptional Bonus Scheme
29 Days annual leave inclusive of Bank Holidays, plus long service holiday entitlement
Plus, an extra days Holiday for your Birthday
Workplace Pension
Modern Uniform Provided
Proven Career Progression
Outstanding Company Culture and Ethos
Regular Rewards and Incentives
Manufacturer Learning Journey
Flexible working Hours with opportunities for overtime
Opportunities to attend local sporting events through our local partnerships with Coventry City Football Club and Coventry Rugby Club.

This is not just a job it’s a career

Role Overview

The Head of Customer Experience is a pivotal leadership role responsible for shaping and elevating the entire customer journey across XL Motors. This role ensures that every interaction - from initial enquiry to post-repair support - delivers a consistent, high-quality experience that drives customer satisfaction, loyalty, advocacy and business growth.

Key Responsibilities

· Responsible for Customer Journey & Experience across all departments including but not limited to Claims, VDA’s, Workshop and Service Centre

· Be the conduit between the Claims and VDA departments to enhance and improve Customer Journey and Experience

· Own, enhance and implement key processes within various departments that improve customer experience

· Design and implement Company-wide Customer Experience and Memorable Moments

· Responsible for complaints escalation process

· Responsible for Customer and Work Provider KPI’s

· Responsible for managing internal and external SLA’s

· Responsible for weekly, monthly and quarterly reporting on relevant KPI’s, complaints, customer experience and memorable moments

Customer Experience Strategy

Develop and execute a customer experience strategy aligned with XL Motors’ business objectives as the UK Bodyshop of the Year

· Design and continuously refine the end-to-end client journey, ensuring consistency, elegance, and attention to detail

Champion a customer-first culture across the organisation in conjunction with the company’s employee-first strategy

Service Excellence

· Set and uphold exceptional service standards across all customer touchpoints, including reception, online, phone, and email

· Ensure every customer interaction is personalised, discreet, and professionally executed

Identify friction points and implement process improvements
Establish and maintain customer experience standards, policies, and best practices

Leadership & Culture

Inspire, lead, mentor, and develop high-performing customer-focused teams
Embed a culture of excellence, accountability, ownership and pride in delivering outstanding service
Set performance expectations and KPIs aligned with customer and insurance provider satisfaction KPI’s
Foster a high-performance, customer-centric culture
Coach teams to anticipate customer needs and exceed expectations

Customer Insights & Continuous Improvement

Monitor customer feedback (NPS, Google reviews) and translate insights into action
Use data to drive continuous improvement and decision-making
Implement tools and systems to track and enhance customer experience

Retention, Loyalty and Advocacy

Develop initiatives to increase customer advocacy and referrals
Design and implement loyalty, advocacy and referral programmes
Ensure consistent, high-quality customer engagement

Collaboration

Work closely with VDA’s, Claims Team, Sales, Marketing, Workshop, Parts and Service teams
Align customer experience initiatives with brand positioning and growth strategy

Key Performance Indicators (KPIs)

Net Promoter Score (NPS)
Customer referral rate
Google review ratings
Complaint resolution time

Skills & Experience Required

Proven experience in leadership within our Accident Repair Industry
Strong understanding of customer expectations and relationship management
Experience in dealing with stakeholders at all levels
Demonstrated ability to lead and develop high-performing teams
Data-driven mindset with strong analytical skills
Excellent communication and stakeholder engagement skills

Personal Attributes

Customer-obsessed with a passion for delivering excellence
Strategic thinker with hands-on execution ability
Resilient, proactive, and solutions-focused
Professional and emotionally intelligent
Strong leadership presence and ability to influence at all levels
Able to operate with discretion and integrity at all times

Working Hours

Standard business hours are 8am – 5.30pm, Monday – Friday

The role will be based on a 40-hour contract.

Salary

Starting salary from £33,250 to £ 44,575 OTE, depending on experience

Requirement

Driving License

Proof of residence in the UK.

Together we achieve greatness

Job Types: Full-time, Permanent

Pay: £33,250.00-£44,575.00 per year

Benefits:

Additional leave
Bereavement leave
Canteen
Company events
Company pension
Free parking
On-site parking

Experience:

Accident Repair Industry: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

director of customer service jobs in baginton, war

Head of Customer Experience

Head of Client Experience

Head of Customer Operations

Area Director

Service Director

Head of Maintenance - Zonal Operations (111868-0726)

Cluster Director of Sales

Area Customer Service & Logistics Director UK&I

Strategy Director- NEC

Relationship Director - RMT

Assistant Relationship Director

Head of Spa - Soho Farmhouse

Sales and Marketing Director

ICS Sales Director - South

Financial Sponsors - Associate Director

Sales & Business Development Director, COMINT

Joules Head of E-commerce & Digital Marketing

Head of Product Inspection (Sales) UK & Ireland

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