Customer experience agent Work, Jobs in Baildon, Wyk (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
7d
Product & Customer Support Officer
UK Coaching —Leeds
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Work from home
- Life insurance
Quick apply
10d
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
Quick apply
3d
Operations Support Agent (12 Month Fixed Term)
FedEx EU —Leeds
- £14.02 an hour
- Part-time
- Communication skills
- Employee assistance programme
Swedish Customer Experience Agent
Vintage.com —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
3d
Experienced Customer Service Agent
Cars 2 ltd —Wakefield
- £14.28 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
- Referral programme
Quick apply
Call Centre Agent
Sureserve —Halifax
- £25,308 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Venue and Events Consultant
Successful Events Limited —Chapel Allerton
- £25,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Free parking
- Annual leave
Quick apply
5d
Operations Support Agent
FedEx EU —Leeds
- £14.02 an hour
- Full-time
- Customer service
Danish Customer Experience Agent
Vintage.com —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
3d
French Customer Experience Agent
Vintage.com —Leeds
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
3d
Dispatch Lead & Operation Administrator
British Flower Pots Ltd. —Barnsley
- £30,000 - £32,500 a year
- Full-time
- Microsoft Excel
- Organisational skills
- Financial services
Quick apply
1d
Telesales Agent
Weatherguard Windows UK —Bradford
- £21,840 - £75,000 a year
- Full-time
- Sales
- Salesforce
- English
Quick apply
Finnish Customer Experience Agent
Vintage.com —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
3d
Export Support Coordinaor
Abraham Moon & Sons —Leeds
- Up to £31,500 a year
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Employee discount
Quick apply
8d
Call Centre Agent Bank
Fortrea —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Customer Claims Fraud Handler
Zego —Halifax
- Hybrid work
- Communication skills
Quick apply
Trainee Accounts Assistant
Northern Estate Agencies Limited —Leeds
- £24,500 a year
- Full-time
- Customer service
- Communication skills
Quick apply
11d
Payments Agent
Lenvi —Leeds
- £26,500 a year
- Full-time
- Hybrid work
- Customer service
- English
- Analysis skills
- Free parking
- Annual leave
Quick apply
3d
Student Wellbeing & Engagement Officer
Study Group —Leeds
- Up to £15,912 a year
- Part-time
- Customer service
- Administrative experience
- Bachelor's degree
Quick apply

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customer experience agent jobs near baildon, wyk

Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

customer experience agent jobs in baildon, wyk

Revenue Protection Officer

Product & Customer Support Officer

Multichannel Cx Agent

Operations Support Agent (12 Month Fixed Term)

Swedish Customer Experience Agent

Experienced Customer Service Agent

Call Centre Agent

Venue and Events Consultant

Operations Support Agent

Danish Customer Experience Agent

French Customer Experience Agent

Dispatch Lead & Operation Administrator

Telesales Agent

Finnish Customer Experience Agent

Export Support Coordinaor

Call Centre Agent Bank

Customer Claims Fraud Handler

Trainee Accounts Assistant

Payments Agent

Student Wellbeing & Engagement Officer

I want to receive the latest job alerts for customer experience agent in baildon, wyk

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