Customer experience specialist Work, Jobs in Baildon, Wyk (with Salaries)

Duty Manager - Leeds Bradford Airport
Unifi —Yeadon
- £14.82 an hour
- Weekend availability
- Team management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Qualifications Specialist | Appointment Setter | Client Engagement Specialist | Call Centre Agent
Lead Tech —Otley
- From £24,000 a year
- Part-time
- Hybrid work
- English
- Financial services
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Sales Advisor
FlooringSuperstore.com —Keighley
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
12d
Call Centre Advisor
BW Legal —Leeds
- £20,800 - £22,000 a year
- Overtime
- Free parking
- Annual leave
Quick apply
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
- CRM software
- Writing skills
- Continuous improvement
Quick apply
Office Administrator - Octane Holding Group Ltd
LCM Environmental —Bradford
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Quick apply
Health Advisor/ Admin - Harrogate
MyHealthcare Clinic —Harrogate
- From £20,000 a year
- Overtime
- Customer service
- No experience needed
- English
- Employee discount
Quick apply
4d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Organisational skills
- Free parking
- Annual leave
Quick apply
Sales Negotiator
Manning Stainton —Pudsey
- £23,500 - £32,000 a year
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Health & wellbeing programme
- Bereavement leave
Quick apply
9d
Medical Administrator
Heales Medical —Bradford
- £26,228 a year
- Computer literacy
- English
- Administrative experience
Quick apply
8d
Recruitment Consultant
Justteachers —Skipton
- From £27,700 a year
- Full-time
- Sales
- Customer service
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
4d
Performing Arts Operations Coordinator
Northern Performance Academy & The Harrogate Playhouse —Harrogate
- £25,600 - £30,800 a year
- Full-time
- Hospitality
- Social media management
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
4d
Call Centre Representative
Lowell Group —Leeds
- £28,911 a year
- Full-time
- Communication skills
- Free parking
5d
Facilities Coordinator
Integra Insurance Solutions Ltd —Leeds
- £25,000 - £30,000 a year
- Temporary
- Hybrid work
- Microsoft Office
- Supervising experience
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
5d
Lettings Negotiator
Manning Stainton —Leeds
- £23,500 - £27,000 a year
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Health & wellbeing programme
- Referral programme
Quick apply
5d
Trainee Mortgage Adviser
The New Homes Group —Wakefield
- £26,600 - £35,000 a year
- Overtime
- Remote
- Customer service
- Presentation skills
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager
Commercial —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Work from home
- Employee assistance programme
Quick apply
Sales Team Leader - B2C
Right First Time Marketing —Farnley and Wortley
- £32,500 - £60,000 a year
- Full-time
- In-person
- Free parking
- Profit sharing
Quick apply
Lettings Valuer
Manning Stainton —Leeds
- Up to £45,000 a year
- Full-time
- Customer service
- Computer literacy
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
Client Services Administrator
My Law Solicitors —Wakefield
- £21,500 - £28,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Computer skills
- Free parking
- Annual leave
Quick apply

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customer experience specialist jobs near baildon, wyk

Duty Manager - Leeds Bradford Airport

Unifi -
Yeadon

Quick apply

Job details

Full-time
£14.82 an hour

Benefits

Employee assistance programme
Employee discount

Qualifications

Driving Licence
Employee relations
Shift management
Complaint handling
Health and safety inspection
Team management
Aviation passenger services
Leadership
Communication skills

Full job description

Duty Manager - Night Shift vacancy at Leeds Bradford Airport

4 nights on, 4 nights off
18:00 - 06:00
UK Manual Drivers Licence is required
£14.82 per hour
Permanent vacancy

Role Summary:

The role requires communication with all Customer airlines to ensure service level agreements are maintained to a high standard. You will be expected to investigate service failures and respond to Customer Airlines where necessary and have regular communication with the Station Manager to ensure the smooth running of the operation. You will play a vital role in ensuring that the company welfare policy is implemented in accordance with all regulations, internal policies, and our obligations to the customers.

The Duty Manager will support the station management, including identifying training needs, conducting staff assessments, aircraft cleaning inspections, coaching, and motivating. This role operates across a designated shift pattern, a degree of flexibility is also required.

Key Responsibilities:

Combine experience, intuition, and strategic thinking to make considered judgements about the overall impact on the business and people, including of potential threats and risks.
Ensure tasks are performed in accordance with Company and Airline specific procedures and policies.
Maximise company revenue on a daily/nightly basis.
Ensure health & safety and company policies are continuously monitored and enforced.
The on-time delivery of all nightly aircraft services within the designated time and to the required standard and satisfaction of the customer.
Management of all associated paperwork/AV Clean in line with regulatory requirements and company procedures.
Assisting with aircraft appearance duties where required
Review operational reports and resolve problems to ensure minimum costs and prevent flight or delivery delays.
Inspects equipment to ensure specific operational and safety performance.
Required to attend the mandatory training imposed by the Company and Airlines as per job role.
Administrative duties including employee relations, preparing reports, pre-shift briefings, emails, and communication.
Be proactive and enthusiastic to lead by example.
Maintain an impartial and professional attitude towards all staff and customers.
Other duties as assigned.

Skills/Qualities required:

Zero tolerance approach to health & safety non-compliance.
Good working knowledge of the issues involved in managing a labour-intensive workforce.
Excellent planning and communication skills.
Evidence of a good level of people and operational management skills including leadership, resource management, planning, negotiation, and communication.
Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment, and security issues.
Excellent communication skills both verbal and written.
Active management skills with the ability to lead by professional example.
Ability to assess situation and instigate corrective action quickly and accurately.
Delivery of Customer Service Standards
Proactively support the base manager with complaints from airline customers or other service providers, relating to ineffective delivery of agreed service keeping issues to a minimum.
Ensure minimal defects with internal service standards to meet targets

Qualifications and Competencies:

High degree of leadership skills with the ability to work under pressure.
Flexible to work various shifts (days, evening, nights, weekends, and holidays)
Aviation operations management experience
Full UK Manual Driving Licence (essential)

Safety and Compliance Responsibilities:

All employees have a responsibility and duty whilst at work to:
Fully understand and comply with the company Health and Safety and Safety Management System policies.
Co-operate with management to perform or comply with all legal and regulatory requirements.
Take reasonable care and necessary precautions for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
Report any work situation, equipment or activity that represent a danger to health and safety.
Report any hazards, near misses, incidents, accidents, or dangerous occurrences.
Carry out work in accordance with company information, procedures and training provided.

Benefits:

Enjoy discounted travel through our employee flight benefits programme
Free uniform provided
Employee Assistance Programme (EAP), offering confidential support and wellbeing services
Death in Service (DIS) benefits
Overtime opportunities
Complimentary or discounted tea and coffee facilities at some locations
Airport-specific benefits, which may include discounted parking, travel discounts, or other local perks
Career development and progression opportunities across the business, including pathways into specialist, supervisory, and management roles
Ongoing training and development opportunities

#UAA1

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Refine Your Search

customer experience specialist jobs in baildon, wyk

Duty Manager - Leeds Bradford Airport

Qualifications Specialist | Appointment Setter | Client Engagement Specialist | Call Centre Agent

Sales Advisor

Call Centre Advisor

Multichannel Cx Agent

Office Administrator - Octane Holding Group Ltd

Health Advisor/ Admin - Harrogate

Customer Support Advisor

Sales Negotiator

Medical Administrator

Recruitment Consultant

Performing Arts Operations Coordinator

Call Centre Representative

Facilities Coordinator

Lettings Negotiator

Trainee Mortgage Adviser

Business Development Manager

Sales Team Leader - B2C

Lettings Valuer

Client Services Administrator

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