Site agent Work, Jobs in Baildon, Wyk (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
8d
Fleet Administrator
Zenith —Leeds
- £27,060.80 a year
- IT
- Communication skills
- Free parking
- Annual leave
Site Agent
Balfour Beatty —Leeds
- Hybrid work
- Annual leave
7d
Section 20 Specialist
Incommunities —Bradford
- £38,424 - £42,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
3d
Export Support Coordinaor
Abraham Moon & Sons —Leeds
- Up to £31,500 a year
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Employee discount
Quick apply
8d
Neighbourhood Health Programme Manager
Leeds Community Healthcare NHS Trust —Leeds
- £57,528 - £64,750 a year
- Negotiation
- Annual leave
8d
Property & Credit Control Administrator
Volta Property Management —Leeds
- £11,700 - £17,550 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexitime
- Flexible schedule
Quick apply
4d
Lettings Property Maintenance Co Ordinator
Barkers Estate Agents —Bradford
- £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
11d
Agent
Story Contracting —Wakefield
- Construction
Logistics Team Leader
Northgate Vehicle Hire —Leeds
- £29,371 a year
- Employee discount
Quick apply
3d
Site Agent
Gallifordtry —Normanton
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Employee assistance programme
- Employee discount
Sales Executive - Full Time
Monroe Estate Agents —Leeds
- £26,500 - £27,500 a year
- Full-time
- Sales
- English
- Organisational skills
- Free parking
- Sick pay
Quick apply
9d
Payments Agent
Lenvi —Leeds
- £26,500 a year
- Full-time
- Hybrid work
- Customer service
- English
- Analysis skills
- Free parking
- Annual leave
Quick apply
3d
International Shipping Clerk
Storm International —Huddersfield
- From £32,000 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
Neighbourhood Health Project Manager
Leeds Community Healthcare NHS Trust —Leeds
- £49,387 - £56,515 a year
- Full-time
- Project management
- Communication skills
- Negotiation
- Annual leave
9d
Aftersales Manager
Vishay Precision Group —Shipley
- Full-time
- Microsoft Powerpoint
- Management
- English
- Free parking
- Annual leave
Quick apply
2d
Property Manager
WHITEGATES ESTATE AGENTS —Pontefract
- From £24,500 a year
- Part-time
- Customer service
- Maintenance
- In-person
Quick apply
Executive Assistant
XLCR Group —Colne
- £26,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
EU Cx Manager
Vintage.com —Morley
- Full-time
- Management
- Customer service
- IT
Quick apply
3d
Payments Agent
Equiniti —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Travel
- IT
- Annual leave
- Employee discount

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Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent
8 days ago

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

site agent jobs in baildon, wyk

Revenue Protection Officer

Fleet Administrator

Site Agent

Section 20 Specialist

Export Support Coordinaor

Neighbourhood Health Programme Manager

Property & Credit Control Administrator

Lettings Property Maintenance Co Ordinator

Agent

Logistics Team Leader

Site Agent

Sales Executive - Full Time

Payments Agent

International Shipping Clerk

Neighbourhood Health Project Manager

Aftersales Manager

Property Manager

Executive Assistant

EU Cx Manager

Payments Agent

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