Technical support specialist Work, Jobs in Baildon, Wyk (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
Technical Specialist
Glanua —Wakefield
- Full-time
- Engineering
- Laboratory experience
- Business development
Quick apply
Data Protection Officer
Card Factory —Wakefield
- From £55,000 a year
- Management
- Work from home
Innovation Technical Specialist
Yorkshire Water —Bradford
- £50,718 - £63,398 a year
- Full-time
- Hybrid work
- Customer service
- Engineering
- Communication skills
- Annual leave
- Employee discount
4d
Customer Service Advisor
Keycare Limited —Shipley
- From £24,882 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Quick apply
Exam Invigilator
Star Academies —Bradford
- £13.45 an hour
- Call to connect
- Customer service
- Organisational skills
- Communication skills
7d
Planner
Equans —Bradford
- Civil engineering
- Microsoft Excel
- Contracts
- Annual leave
- Employee assistance programme
Mobility Trainer (Habilitation)
First Class Support —Leeds
- £40 an hour
- Part-time
- Bachelor's degree
- In-person
- Flexible schedule
Quick apply
Apprenticeship
Airedale International Air Conditioning Ltd —Leeds
- From £16,224 a year
- Full-time
- AutoCAD
- Maths
- In-person
Quick apply
3d
Project Manager
The Wyedean Weaving Co Ltd —Haworth
- £32,000 - £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
8d
Production Technician
NSF Controls Ltd —Keighley
- £28,000 - £30,000 a year
- Full-time
- AutoCAD
- In-person
- Mechanical knowledge
- Free parking
Quick apply
10d
Configuration Management Specialist
Fluor Corporation —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Control Testing Specialist
Yorkshire Building Society —Leeds
- Up to £35,000 a year
- Continuous improvement
23h
Steam Turbine Technical Field Authority
Sulzer —Leeds
- Full-time
- Remote
- Travel
- Annual leave
- Employee assistance programme
Service & Maintenance Controller
Dawsongroup —Brighouse
- Full-time
- Maintenance
- Administrative experience
- Communication skills
Quick apply
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
Cyber Threat Intelligence Specialist
Vanquis —Bradford
- Full-time
- Communication skills
- Annual leave
Quick apply
11d
Technical Specialist - General Merchandise
Morrisons —Bradford
- Computer literacy
- Data analysis skills
- Analysis skills
- Free parking
- Store discount
Quick apply
14d
Robotics Engineer / Robotic Mower Specialist / Technician
Balmers GM Ltd —Burnley
- £14 - £15 an hour
- Full-time
- Schematics
- In-person
- Hand tools
- Free parking
Quick apply
1d
Gelcoat Repair & Finishing Technician
Shires Bathrooms —Keighley
- Up to £35,000 a year
- Full-time
- In-person
- Hand tools
- Mechanical knowledge
Quick apply
4d

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Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

technical support specialist jobs in baildon, wyk

Technical Specialist Remote Support

Technical Specialist

Data Protection Officer

Innovation Technical Specialist

Customer Service Advisor

Exam Invigilator

Planner

Mobility Trainer (Habilitation)

Apprenticeship

Project Manager

Production Technician

Configuration Management Specialist

Control Testing Specialist

Steam Turbine Technical Field Authority

Service & Maintenance Controller

Business and Operations Support Engineer - 24/7 cover

Cyber Threat Intelligence Specialist

Technical Specialist - General Merchandise

Robotics Engineer / Robotic Mower Specialist / Technician

Gelcoat Repair & Finishing Technician

I want to receive the latest job alerts for technical support specialist in baildon, wyk

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