Guest experience manager Work, Jobs in Baker Street, Gtl (with Salaries)

Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Cinema Experience Manager
ODEON Cinemas —West London
- £15.15 - £17.89 an hour
- Weekend availability
- Guest services
- Leadership
- Communication skills
- Employee discount
6d
Guest Experience Manager (Duty Manager)
Dalata —London
- Full-time
- English
- Hotel
- Conflict management
- Employee assistance programme
Quick apply
10d
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
General Manager – Workspace & Member Experience
Maslow's —London
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Sales
- English
Quick apply
Sales Manager
Living Rooms —Maida Vale
- £40,000 - £50,000 a year
- Full-time
- Sales
- Hotel
- Business development
- Health & wellbeing programme
- Annual leave
Quick apply
Guest Experience Manager 1
Meliá —London
- Marketing
- English
- Hotel
- Employee discount
Quick apply
Events Manager - Mare Street Market King's Cross
Barworks —King's Cross
- £38,000 - £45,000 a year
- Full-time
- Hospitality
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
9d
Guest Relations Manager
The BoTree —London
- £41,200 a year
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
5d
Experience Support Supervisor Ref 317/LB
Birkin Cleaning Services Limited —London
- £18.93 an hour
- Part-time
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
Quick apply
4d
Experience Support Supervisor Ref 315/LB
Birkin Cleaning Services Limited —London
- £18.93 an hour
- Part-time
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
Quick apply
4d
Experience Support Supervisor Ref 313/LB
Birkin Cleaning Services Limited —London
- £18.93 an hour
- Part-time
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
Quick apply
4d
Guest Services Manager
Hyde & Seek Hotel —London
- £33,000 a year
- Full-time
- Hotel
- Front desk
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Guest Relations Manager - NEW OPENING
Lenny's —London
- Up to £47,500 a year
- Full-time
- Restaurant
- Restaurant experience
- Employee assistance programme
- Employee discount
Quick apply
4d
Reservations Coordinator
Evelyn's Table —London
- Up to £18 an hour
- Full-time
- Organisational skills
- Restaurant experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Bar
- Leadership
- Communication skills
Quick apply
Receptionist
Guild Hotel Marble Arch —London
- £27,040 a year
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
2d
Reception and Events Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Continuous improvement
- Front desk
- Training & development
Quick apply
Deputy General Manager
Lane7 - Camden —London
- Up to £40,000 a year
- Full-time
- Guest services
- Leadership
- Referral programme
Quick apply
Venue Operations Manager
The Conduit Club —London
- £45,000 a year
- Weekend availability
- Hotel
- First Aid Certification
- Conflict management
Quick apply

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Guest Experience & Welcome Manager

Rapport -
London

Apply Now

Job details

Permanent | Full-time
£45,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Guest relations
Team motivation leadership

Full job description

Guest Experience & Welcome Lead

Central London
Salary: £45,000
Full-time | Permanent | 40 hours per week (Monday–Friday with flexibility)

Create moments that matter. Lead with energy. Inspire exceptional experiences.

We’re looking for an experienced people leader to shape and elevate the day-to-day experience within a high-profile corporate environment in Central London. This is a role for someone who loves being present, visible and actively involved—someone who believes the best leaders lead from the front and create environments where teams and guests genuinely feel connected.

You’ll bring energy to every interaction, champion outstanding service and create memorable moments that leave a lasting impression.

The Opportunity

You’ll play a key role in creating an engaging, polished and welcoming environment for employees, visitors and stakeholders. Working alongside your team, you’ll inspire confidence, build capability and ensure every experience feels effortless, personal and considered.

Success in this role means balancing operational excellence with authentic human connection—creating experiences people remember for all the right reasons.

Key responsibilities include:

Leading from the front to create a consistently warm, engaging and elevated experience
Inspiring and developing a high-performing team through coaching and visible leadership
Building meaningful relationships across the business and becoming a trusted presence
Identifying opportunities to evolve service delivery and enhance the overall experience
Creating an environment where people feel welcomed, valued and connected
Embedding a culture of accountability, pride and continuous improvement

About You

You’ll be someone who naturally brings people together and sets standards through action rather than instruction.

You’ll likely have:

Experience leading teams within guest experience, hospitality, workplace, luxury or service-led environments
A passion for creating memorable experiences and meaningful human connection
A collaborative leadership style with strong emotional intelligence
Confidence operating in visible, fast-paced environments
Strong attention to detail and an instinct for anticipating needs
The ability to inspire others and bring positive energy to every day

If you believe exceptional experiences start with exceptional leadership, we’d love to hear from you.

What We Offer

Financial Freedom: Access exclusive discounts on travel and groceries, life assurance, and cash rewards.
️ Future Security: A contributory pension scheme to help you plan ahead.
Health & Wellbeing: Wellness programs, Employee Assistance Programme, and digital GP services.
Career Growth: Ongoing learning and development to help you thrive.
Recognition: Celebrate excellence through our WOW Awards.
Give Back: Enjoy one paid volunteer day each year to support a cause close to your heart.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Apply Now

Refine Your Search

guest experience manager jobs in baker street, gtl

Guest Experience & Welcome Manager

Cinema Experience Manager

Guest Experience Manager (Duty Manager)

Front Desk Manager – Corporate Guest Services

General Manager – Workspace & Member Experience

Sales Manager

Guest Experience Manager 1

Events Manager - Mare Street Market King's Cross

Guest Relations Manager

Experience Support Supervisor Ref 317/LB

Experience Support Supervisor Ref 315/LB

Experience Support Supervisor Ref 313/LB

Guest Services Manager

Guest Relations Manager - NEW OPENING

Reservations Coordinator

Head Host / Reservations & Guest Experience Lead

Receptionist

Reception and Events Manager

Deputy General Manager

Venue Operations Manager

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