Aftersales manager Work, Jobs in Baldock, Hrt (with Salaries)

Assistant Service Manager
FRANK G. GATES LIMITED —Stevenage
- From £36,000 a year
- Full-time
- Computer literacy
- Team management
- In-person
- Employee discount
Quick apply
13d
Vehicle Progress Chaser
Grainger Motor Group —Letchworth
- From £26,000 a year
- Full-time
- Administrative experience
- Quality control
- In-person
- Free parking
- Employee discount
Quick apply
8d
Regional Performance Manager
VolkswagenGroup —Milton Keynes
- Full-time
- Remote
- Sales
- Customer service
- Continuous improvement
6d
Service Manager
Vindis Group —Milton Keynes
- £40,000 a year
- Customer service
- Team management
- Training & development
- Employee assistance programme
Project Manager,
KOMPAN —Milton Keynes
- Remote
- CRM software
- Microsoft Office
- Budgeting
Mercedes-Benz Service Bookings Administrator
Sytner —Milton Keynes
- Weekend availability
- Employee discount
Service Advisor
Perrys Motor Sales Ltd —Bletchley
- £32,000 - £37,000 a year
- Full-time
- Communication skills
- Employee discount
Front of House Manager
Vindis Group —Huntingdon
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
6d
Agricultural Area Sales Manager
Chandlers Farm Equipment —Shefford
- Full-time
- Sales
- Data entry
- Communication skills
- Sick pay
Insight Manager
VolkswagenGroup —Milton Keynes
- Full-time
- Analysis skills
- Analytics
Trainee Agricultural Machinery Sales Person
Chandlers Farm Equipment —Shefford
- Full-time
- Sales
- Communication skills
- Time management
- Sick pay
Project Coordinator, (Milton Keynes)
KOMPAN —Milton Keynes
- Hybrid work
- CRM software
- Microsoft Office
Local Business Development Manager
Stratstone Exotics —Cambridge
- CRM software
- Business development
- Communication skills
- Annual leave
- Employee discount
Quick apply
Service Advisor
Porsche Retail Group —Hatfield
- £36,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Service Advisor
Brayley —St Albans
- Full-time
- Customer service
- Referral programme
Commercial Training Team Manager | Volkswagen Group
Calex UK —Milton Keynes
- Up to £47,000 a year
- Full-time
- Hybrid work
- Research
- Recruiting
- Contracts
- Annual leave
- Employee discount
Account Manager (Brands at TPS)
VolkswagenGroup —Milton Keynes
- Full-time
- Communication skills
4d
Retail Manager
Stratstone —Milton Keynes
- Customer service
- Team management
- Training & development
- Annual leave
- Employee discount
Quick apply
1d
Agricultural Parts Advisor
Chandlers Farm Equipment —Shefford
- Overtime
- Computer literacy
- Data entry
- Communication skills
- Sick pay
Head of Growth & Acquisition
Lookers —Bedford
- Full-time
- Travel
- Leadership
- Annual leave
Quick apply

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Assistant Service Manager

FRANK G. GATES LIMITED -
Stevenage

Quick apply

Job details

Full-time
From £36,000 a year
13 days ago

Benefits

Company pension
Employee discount

Qualifications

Driving Licence
Operations management
Computer literacy
Stakeholder liaison
Internal department liaison
Complaint handling
Numeracy
Team management
Automotive service
Customer interaction

Full job description

We are currently seeking an Assistant Service Manager to join the team at Gates of Stevenage.
This role will suit an enthusiastic individual who is keen to take the next step in their career in Aftersales. Primarily responsible for leading the front of house customer experience, in ensuring that the dealership exceeds our customers’ expectations. Deputising for the Service Manager in their absence, you will also be accountable for key processes and will play a fundamental role in driving departmental performance. You will be responsible for every aspect of the customer’s aftersales experience.

Key Responsibilities:

Lead, mentor, and develop the customer service team to deliver high-quality support.
Problem solve and Handle and escalated customer complaints or issues
Develop/drive a communication focused department culture
Collaborate with other departments (Sales, Marketing, Product) to improve the overall customer experience.
Assisting with the management of the Service Team (including Vehicle Technicians, Service Advisors and Department Administrators).
Assisting with the coaching and mentoring of the Service Team.
Keeping up to date with the latest offers and market opportunities, you will ensure the department is efficient, productive and profitable.
Ensuring all servicing requirements are carried out correctly, competently and efficiently, to guarantee industry leading customer satisfaction results.
Maintain a safe and healthy working environment; ensuring staff comply with all Health and Safety requirements.

Minimum Requirements:

Experience within a customer experience focused environment
You are expected to lead by example and will provide practical solutions to problems with a hands-on approach.
Strong interpersonal skills and ability to communicate effectively with customers, colleagues, and other departments across the business is essential.
You will show a passion for delivering exemplary customer service, work with integrity, and use your initiative to make informed decisions.
You will have a high standard of numeracy and literacy skills.
You will be IT literate (experience using Kerridge/ADP/CDK Global system would be an advantage).
A full driving licence is essential.

Working Hours: 42 hrs per week (Monday - Friday), Saturdays Tri-weekly

Salary: Negotiable depending on experience

Benefits: 25 Days Holiday Allowance, Company Pension Scheme, Staff Discount on Vehicles and Servicing, Career Development

Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.

Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.

Job Type: Full-time

Pay: From £36,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

aftersales manager jobs in baldock, hrt

Assistant Service Manager

Vehicle Progress Chaser

Regional Performance Manager

Service Manager

Project Manager,

Mercedes-Benz Service Bookings Administrator

Service Advisor

Front of House Manager

Agricultural Area Sales Manager

Insight Manager

Trainee Agricultural Machinery Sales Person

Project Coordinator, (Milton Keynes)

Local Business Development Manager

Service Advisor

Service Advisor

Commercial Training Team Manager | Volkswagen Group

Account Manager (Brands at TPS)

Retail Manager

Agricultural Parts Advisor

Head of Growth & Acquisition

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