Customer consultant Work, Jobs in Balerno, Edh (with Salaries)

Private Tours Consultant
Rabbies —Edinburgh
- £29,824 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Quick apply
2d
Trainee Customer Consultant
Western Toyota —Musselburgh
- Up to £27,758.64 a year
- Full-time
- Customer service
- In-person
- Store discount
- Annual leave
Quick apply
2d
Travel Consultant
Barrhead Travel —Edinburgh
- Full-time
- Sales
Executive Administration Assistant
triSaaS (Enhance) —Edinburgh
- Part-time
- Microsoft Office
- Hotel
- SharePoint
- Free parking
- Sick pay
Quick apply
Customer Advisor
Boots —Edinburgh
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Travel Consultant - Edinburgh Gyle
Hays Travel —Edinburgh
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
8d
Senior Communications Consultant
Aegon —Edinburgh
- £39,680 - £59,520 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
Insight Consultant
Royal London —Edinburgh
- Financial services
- Communication skills
- Annual leave
10d
Senior Communications Consultant
Aegon UK —Edinburgh
- £39,680 - £59,520 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
Customer Care Associate
Aegon UK —Edinburgh
- £13.45 - £17.05 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Implementation & Support Consultant
The Anywhere Company —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
Quick apply
Facilities Administrator
Computershare —Edinburgh
- Full-time
- Customer service
- Microsoft Office
- First Aid Certification
4d
SMCR Risk Consultant
Standard Life —Edinburgh
- £43,500 - £65,000 a year
- Annual leave
10d
Senior Business Travel Consultant - Deutschsprachig
Perk —Edinburgh
- Full-time
- Bar
- English
- Relocation assistance
Digital Consultant
Squiz —Edinburgh
- Full-time
- Hybrid work
- Salesforce
- Travel
- Communication skills
Quick apply
Team Member
NEXT —Edinburgh
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
5d
Senior Business Travel Consultant - Spanish speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Bar
- Spanish
- Relocation assistance
- Life insurance
New Client Consultant
MOV8 Real Estate —Edinburgh
- £23,500 - £28,500 a year
- Full-time
- Sales
- Customer service
- IT
- Annual leave
Sales Consultant
Arnold Clark —Edinburgh
- £40,000 - £45,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee discount
10d
Implementation Consultant - Pensions Development
Civica —Edinburgh
- Remote
- Microsoft Word
- Microsoft Excel
- Azure
- Annual leave
- Referral programme
Quick apply
1d

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customer consultant jobs near balerno, edh

Private Tours Consultant

Rabbies
Edinburgh

Quick apply

Job details

Full-time
£29,824 a year
2 days ago

Qualifications

CRM software
Sales
Customer service
Microsoft Office
Computer skills
Phone etiquette
Communication skills

Full job description

The role

We are looking for a PVT Tour Consultant to come join our team. You will play an integral part in creating an unforgettable experience for our customers. You’ll be responsible for assisting customers with bespoke inquiries, handling payments and processing private tour bookings. With a passion for travel and a natural flair for customer service, you're eager to immerse yourself in our vibrant team environment. Your adaptability and positive attitude will ensure you thrive in our fast-paced setting, while your commitment to excellence will help us exceed our goals and deliver unforgettable experiences to our customers.

Your responsibilities

Maintain a positive, empathetic and professional attitude towards customers at all times.
Assist with meeting team KPIs and sales targets.
Process private tour booking payments and ensure suppliers are paid in a timely manner
Undertake general ad hoc administrative duties such as invoicing, tour vouchers, passenger lists, etc
Answer private tour enquiries by e-mail, telephone, agent platforms or from face to face customers
Research, design and price tailor made itineraries and packages
Assist with pricing and managing tour series products
Create fully detailed, costed and clear customer proposals
Source new suppliers and liaise with suppliers from a range of service providers in order to fulfil customer requirements
Assist with creation and maintenance of supplier databases, sample tour itineraries, etc
Represent the company at trade shows, site inspections, fam trips and networking events as required
Awareness of key agents and any Service Level Agreements that are in place
General overview of Travel Trade products and procedures
Knowledge of Rabbies scheduled tours and how to process these on the booking system (for direct customers and agents)
Assist with tour check ins at our Edinburgh departure points and provide office support when required
Awareness of Health and Safety policies

Your skills, experience & qualifications

Essential

Strong customer service background and ability to deliver exceptional customer experiences
Outstanding attention to detail
Ability to multi- task, prioritise and self-manage work load as well as problem solving
Understanding of pricing and margins
Excellent computer skills and the ability to adapt to new programmes and systems
Enjoy working collaboratively in a team as well as being confident to think on your feet to and solve problems independently
Awareness and appreciation of diverse cultural backgrounds and experiences
Experience in sales and awareness of sales targets
Excellent interpersonal and communication skills
Good phone manner and written communication
A real passion for travel/ tourism and a good geographic knowledge of the UK and Ireland and continental Europe.
Highly adaptable and able to respond well under pressure
Passionate about preserving our environment and communities and work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy

Desirable

Previous experience within a Tour Operator or a related industry and/ or experience within a customer service role
Advanced Microsoft office suite
Previous CRM experience

Application closing date 26th June 2026

Rabbie’s JEDI Commitment
Rabbie’s is committed to ensuring an inclusive environment where people can be their genuine selves in accordance with our values. We are working to create a safe and inclusive organisation that continually learns and grows to dismantle barriers, eliminate discrimination and create equity for our people and for anyone we engage with. Justice We work to identify and remove barriers that create unequal experiences, ensuring fairness and accountability across the organisation. Equity We recognise that people have different needs and we provide tailored support to ensure everyone has an equal chance to thrive. Diversity We value the unique perspectives and backgrounds our people bring. We seek to build a workforce from the widest possible range of backgrounds. Inclusion We foster a culture where everyone feels welcome and supported. Discrimination, harassment, and prejudice have no place at Rabbie’s.

Quick apply

Refine Your Search

customer consultant jobs in balerno, edh

Private Tours Consultant

Trainee Customer Consultant

Travel Consultant

Executive Administration Assistant

Customer Advisor

Travel Consultant - Edinburgh Gyle

Senior Communications Consultant

Insight Consultant

Senior Communications Consultant

Customer Care Associate

Implementation & Support Consultant

Facilities Administrator

SMCR Risk Consultant

Senior Business Travel Consultant - Deutschsprachig

Digital Consultant

Team Member

Senior Business Travel Consultant - Spanish speaking

New Client Consultant

Sales Consultant

Implementation Consultant - Pensions Development

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