Delivery specialist Work, Jobs in Balfron, Stg (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
13d
Cleaner (part-time)
Honeywagon Co —Alexandria
- £15 an hour
- Part-time
- Hospitality
- Driving
- Travel
- Flexible schedule
Quick apply
Night Porter
Cameron House —Dunbartonshire
- £13.11 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Hotel
- Free parking
- Employee discount
Quick apply
5d
Courier Service Specialist
Evri —Alloa
- £28,000 - £32,000 a year
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
6d
Spa Attendant
Cameron House —Dunbartonshire
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Customer service
- IT
- Free parking
- Employee discount
Quick apply
Customer Assistant
Lidl —Kilsyth
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
10d
Junior Logistics Specialist
Go Swag —Glasgow
11d
Sales - Sales Advisor - UK
New Look —Clydebank
- Part-time
- Microsoft Word
7d
Immigration Caseworker
Home Office —Glasgow
- £32,110 - £33,073 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
4d
Training Quality Assurance Officer
Police Scotland —West Fife and Coastal Villages
- £34,750 a year
- Hybrid work
- Annual leave
- Employee discount
7d
Procurement Specialist - 102140
Stirling Council —Stirling
- £47,976 - £50,865 a year
- Hybrid work
- Communication skills
- Annual leave
- Work from home
9d
Technical Auditor - Join a Growing National Team!
BRE —Glasgow
- £35,301 a year
- Hybrid work
- Microsoft Office
- No degree
- Communication skills
- Free parking
Qualifications, Course and Learning Development (QCLD)Trainee
Historic Environment Scotland —Stirling
- From £27,740 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- IT
- Annual leave
- Flexible schedule
12d
Cultural Assistant - William Patrick & Craighead Libraries
East Dunbartonshire Leisure & Culture Trust —Kirkintilloch
- £25,767.59 - £28,012.22 a year
- Temporary
8d
multi brand fragrance specialist
Estee Lauder —Glasgow
- Communication skills
GIS Specialist
Savills —Glasgow
- Full-time
- Remote
- Python
- Annual leave
QHSE & Information Security Consultant
QCS International Ltd —Cumbernauld
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Presentation skills
- Driving
- Free parking
- Work from home
Quick apply
3d
Retail Support Operative - 30 Hours fixed term
DFS —Glasgow
- £12.71 an hour
- Employee assistance programme
- Employee discount
Quick apply
11d
Tesco Colleague Nights - Stirling
Tesco UK —Stirling
- £13.28 - £14.55 an hour
- Part-time
- School
13h
Craft Specialist (Painter)
East Dunbartonshire Council —Kirkintilloch
- £33,509.86 - £37,792.64 a year
4d

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delivery specialist jobs near balfron, stg

Customer Support Specialist (Application Support)

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
13 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

delivery specialist jobs in balfron, stg

Customer Support Specialist (Application Support)

Cleaner (part-time)

Night Porter

Courier Service Specialist

Spa Attendant

Customer Assistant

Junior Logistics Specialist

Sales - Sales Advisor - UK

Immigration Caseworker

Training Quality Assurance Officer

Procurement Specialist - 102140

Technical Auditor - Join a Growing National Team!

Qualifications, Course and Learning Development (QCLD)Trainee

Cultural Assistant - William Patrick & Craighead Libraries

multi brand fragrance specialist

GIS Specialist

QHSE & Information Security Consultant

Retail Support Operative - 30 Hours fixed term

Tesco Colleague Nights - Stirling

Craft Specialist (Painter)

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