Service leader Work, Jobs in Balham, Gtl (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Holiday Camp Manager
Lazer Lions —Kingston upon Thames
- £13 - £17 an hour
- Childcare
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
12d
School Lettings Assistant/Customer Service Assistant
School Space —London
- £12.75 an hour
- 8 hour shift
- School
Quick apply
23h
Hospitality Assistant, Mon-Fri,£30,784, Central London
Genuine Dining Company —London
- £30,784 a year
- Full-time
- Hospitality
- Culinary experience
- Hotel
Quick apply
Assistant Manager, IndaPubs
Inda Pubs —London
- £46,000 - £48,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
12d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Enforcement Agent
Bristow and Sutor Group —South West London
- £26,441 - £28,460 a year
- Full-time
- Annual leave
- Flexible schedule
Quick apply
Secretary
Servcorp —London
- £27,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hotel
Quick apply
Junior Sales Executive
Foxtons —London
- £28,550 a year
- Sales
- No experience needed
- Driving
Quick apply
Driver
Northgate Vehicle Hire —Croydon
- £29,194 a year
- Employee discount
Quick apply
Sales Professional
Ralph Lauren —London
- Full-time
- Hospitality
- Merchandising
- Communication skills
- Employee discount
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Behaviour Mentor
Harris Federation —London
- £31,086 - £31,530 a year
- Bachelor's degree
- No degree
- School
11d
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
8d
Trainee Tax Assistant
Crystal Tax Consultancy Ltd —London
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Media Relations Consultant
CGI —London
- Full-time
- Organisational skills
- AI
- Leadership
Quick apply
Brand Ambssador/ Team Leader - Immediate Start
Residential Estates LTD. —London
- £24,420 - £30,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Retail Assistant
Compass Group —Croydon
- £13.95 an hour
- Communication skills
Cabinet Support Officer
London Borough of Barking and Dagenham —London
8d
Supervisor
Savers —Sutton
- £13.50 - £13.65 an hour
- Part-time
- Employee assistance programme
- Sick pay

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Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

service leader jobs in balham, gtl

Customer Experience Team Leader

Holiday Camp Manager

School Lettings Assistant/Customer Service Assistant

Hospitality Assistant, Mon-Fri,£30,784, Central London

Assistant Manager, IndaPubs

Head of CS - Under 18s Services

Enforcement Agent

Secretary

Junior Sales Executive

Driver

Sales Professional

Store Manager

Behaviour Mentor

Service Delivery Manager

Trainee Tax Assistant

Media Relations Consultant

Brand Ambssador/ Team Leader - Immediate Start

Retail Assistant

Cabinet Support Officer

Supervisor

I want to receive the latest job alerts for service leader in balham, gtl

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