Site lead Work, Jobs in Balham, Gtl (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
11d
Operations Manager
Your Apartment —London
- £44,000 - £55,000 a year
- Full-time
- Hospitality
- Maintenance
- Microsoft Office
Quick apply
Multi-site Clinic Manager
EuroEyes Laser Eye Clinic —London
- £60,000 - £70,000 a year
- Full-time
- Management
- Project management
- Human resources
- Annual leave
- Employee discount
Quick apply
Deputy Events Director
Shack Events —London
- From £65,000 a year
- Full-time
- Hybrid work
- Bar
- Management
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
12d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Nursery Practitioner
Little Pearls Nursery and Preschool Ltd —Ilford
- £26,000 - £33,000 a year
Quick apply
8d
Project Worker (Programmes)
Lucy Faithfull Foundation —Epsom
- £27,540 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
12d
Multi-Site Deputy General Manager
Nuffield Health —London
- Up to £45,450 a year
- Full-time
- Employee discount
- Gym membership
Quick apply
Draughtsperson
Metro Production Group —nine elms
- Full-time
- Hybrid work
- AutoCAD
- Schematics
- CAD
- Free parking
- Annual leave
Quick apply
4d
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
8d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Entry Level Sales Consultant
Envision Group Ltd —Shoreditch
- £26,420.00 - £35,371.22 a year
- Full-time
- Sales
- Marketing
- Customer service
Quick apply
LOCAL MARKETING & MENU MANAGEMENT EXECUTIVE
Shake Shack —London
- £30,000 - £32,000 a year
- Full-time
- Project management
- Organisational skills
- Restaurant experience
- Employee assistance programme
- Employee discount
Quick apply
11d
Digital Marketing Manager
Nightingale Hammerson —London
- £44,560 a year
- Full-time
- CRM software
- Management
- English
- Health & wellbeing programme
- Work from home
Quick apply
8d
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
8d
Trainee Manager
BP CONSULTING GROUP LIMITED —London
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
9h
Health and Fitness Lead - Alternative School
The Complete Works Ltd. —London
- From £30,300 a year
- Full-time
- Working with children
- Bachelor's degree
- Organisational skills
- Store discount
- Health & wellbeing programme
Quick apply
Warrant Officer
Conexus Recovery and Field Services —West London
- From £36,050 a year
- Full-time
- Driving
- Travel
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Improvement Director for Cancer
King's College Hospital NHS Foundation Trust —London
- £113,565 - £150,569 a year
- Part-time
2d

I want to receive the latest job alerts for site lead in balham, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

site lead jobs in balham, gtl

Operational Excellence & Process Improvement Lead

Customer Experience Manager

Operations Manager

Multi-site Clinic Manager

Deputy Events Director

Relationship Manager

Nursery Practitioner

Project Worker (Programmes)

Multi-Site Deputy General Manager

Draughtsperson

Partnership Manager

Coffee Operations Manager

Entry Level Sales Consultant

LOCAL MARKETING & MENU MANAGEMENT EXECUTIVE

Digital Marketing Manager

Duty Operations Manager

Trainee Manager

Health and Fitness Lead - Alternative School

Warrant Officer

Improvement Director for Cancer

I want to receive the latest job alerts for site lead in balham, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected