Solutions engineer Work, Jobs in Ballyclare, Ant (with Salaries)

Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
Junior IT Engineer
Yellowcom —Belfast
- £26,000 - £30,000 a year
- Full-time
- SharePoint
- In-person
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
8d
IT Infrastructure & Systems Engineer
Centum —Toome
- £45,000 - £50,000 a year
- Full-time
- Remote
- Travel
- SharePoint
- APIs
Quick apply
11d
Trainee Structured Cabling Engineer
Crown Industries Ltd. —Belfast
- £26,107 - £27,000 a year
- Full-time
- Schematics
- Hand tools
Quick apply
Project Coordinator REF: 2624
Fingleton White —Antrim
- Overtime
- Hybrid work
- Microsoft Excel
- English
- Contracts
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Network Engineer - Fully remote - Life Sciences Industry
Labcorp —Bangor
- Full-time
- Remote
- Computer Science
- Engineering
- Analysis skills
Field Service Engineer (Full Time)
Northern Lift Trucks —Lisburn
- Up to £45,000 a year
- Full-time
- Computer literacy
- Maintenance
- Data entry
- Sick pay
Quick apply
10d
Lead Officer for Building Energy Management Systems (BEMS)
Education Authority —Antrim
- £56,677 - £59,855 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
8d
Manager, AI Quality Assurance, Quality Engineering, Technology & Transformation, Solutions
Deloitte —Belfast
- Hybrid work
- Mentoring
- AI
- Communication skills
Fleet Service Coordinator
Simplicity Group LTD —Belfast
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- English
- Annual leave
Quick apply
11d
Consultant/Senior Consultant, AI Quality Assurance, Quality Engineering, Technology & Transformation, Solutions
Deloitte —Belfast
- Hybrid work
- AI
- Communication skills
- SDLC
Solutions Engineer - Portfolio
Cisco Systems —Belfast
- Full-time
- Engineering
- Bachelor's degree
- AI
Electrician – Secure Power & Renewables Field Engineer
Wilson Power and Energy Ltd —Dromore
- £35,000 - £45,000 a year
- Full-time
- Computer literacy
- Travel
- Computer skills
Quick apply
IT Field Engineer - Belfast
T-Tech —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
8d
Digital Product Manager (hybrid/remote) (multiple levels)
Allstate —Belfast
- Hybrid work
- Product management
- Mentoring
- Leadership
- Employee assistance programme
Associate Systems Engineer
Trading Technologies —Belfast
- £22,000 - £37,500 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Analysis skills
- Scripting
- Annual leave
- Gym membership
Quick apply
AI Architect - UK
Rackspace —Hyde Park
- Full-time
- Master's degree
- AWS
- Mentoring
AI Engineer (Agentic Systems)
Data Intellect —Belfast
- Full-time
- Hybrid work
- Java
- Master's degree
- Software development
- Referral programme
Quick apply
QA Engineer - 11 Months Fixed Term Contract
Aflac Northern Ireland —Belfast
- Software development
- Agile
- AI
QA Engineer
Aflac Northern Ireland —Belfast
- Full-time
- Hybrid work
- DevOps
- Agile
- AI
9d

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Technical Support Engineer

INDICOMSUR
Newtownabbey

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year

Qualifications

Technical troubleshooting
Desktop support
TCP
Operating systems
Computer literacy
Incident queue management
User account provisioning
Ticket management
Incident documentation
English
User account management
Service restoration
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Mobile devices

Full job description

About the Role

Indicom Business Technology Services is looking for a Technical Support Engineer to join our team at Abbey Enterprise Park in Newtownabbey. You will provide technical assistance to business customers, investigate hardware and software issues, and ensure that users can access reliable and secure technology services.

This position is suited to a technically capable and customer-focused professional who can diagnose problems, explain solutions clearly, and manage several support requests at the same time. You will work with service desk colleagues, systems administrators, network engineers, external suppliers, and client representatives to resolve incidents and maintain service quality.

Key Responsibilities

Provide first-line and second-line technical support to business users.
Diagnose and resolve hardware, software, network, and user-access issues.
Respond to support requests received by telephone, email, remote-support tools, and the ticketing system.
Install, configure, and maintain laptops, desktop computers, monitors, printers, and mobile devices.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other common business applications.
Create and manage user accounts, permissions, distribution lists, and password resets.
Troubleshoot internet connectivity, Wi-Fi, virtual private network, and local network issues.
Record incidents, actions taken, solutions, and user communications accurately.
Prioritise support requests according to urgency, business impact, and service-level requirements.
Escalate complex incidents to senior engineers or specialist teams when necessary.
Support employee onboarding and offboarding by preparing equipment and managing system access.
Perform routine software updates, security checks, and device-maintenance activities.
Maintain an accurate inventory of company and client technology equipment.
Prepare troubleshooting guides, technical procedures, and knowledge-base articles.
Follow up with users to confirm that problems have been fully resolved.
Identify recurring technical issues and recommend long-term improvements.

What We Are Looking For

At least 2–3 years of experience in IT support, technical support, service desk operations, or a similar role.
Practical experience supporting Microsoft Windows and Microsoft 365 environments.
Good understanding of computer hardware, operating systems, business applications, and peripheral devices.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and virtual private networks.
Experience using ticket-management or IT service-management systems.
Ability to diagnose technical problems through structured questioning and investigation.
Strong customer-service and communication skills.
Ability to explain technical information clearly to non-technical users.
Excellent organisation and attention to detail.
Ability to prioritise several incidents while meeting service-level targets.
Strong written and spoken English.
A qualification in information technology, computer science, networking, or a related discipline is preferred.

Preferred Skills

Experience with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
Familiarity with Intune or other device-management systems.
Knowledge of endpoint security, antivirus software, and access-control practices.
Experience supporting remote and hybrid employees.
Familiarity with cloud-based backup and collaboration platforms.
Knowledge of ITIL principles and incident-management processes.
CompTIA A+, Network+, Microsoft, or another relevant technical certification.
Experience working for a managed service provider or supporting multiple business clients.
Basic understanding of PowerShell or other administrative scripting tools.
Experience with hardware procurement, asset tracking, and equipment lifecycle management.

Mindset

You are patient, methodical, and focused on finding the underlying cause of a technical problem rather than applying only a temporary solution. You remain calm when users are frustrated and communicate clearly throughout the support process.

You take responsibility for incidents from initial report through resolution, maintain accurate records, and ask for assistance when escalation is necessary. You are also curious about new technology and continuously improve your technical knowledge.

Pay: £38,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

solutions engineer jobs in ballyclare, ant

Technical Support Engineer

Junior IT Engineer

IT Infrastructure & Systems Engineer

Trainee Structured Cabling Engineer

Project Coordinator REF: 2624

Network Engineer - Fully remote - Life Sciences Industry

Field Service Engineer (Full Time)

Lead Officer for Building Energy Management Systems (BEMS)

Manager, AI Quality Assurance, Quality Engineering, Technology & Transformation, Solutions

Fleet Service Coordinator

Consultant/Senior Consultant, AI Quality Assurance, Quality Engineering, Technology & Transformation, Solutions

Solutions Engineer - Portfolio

Electrician – Secure Power & Renewables Field Engineer

IT Field Engineer - Belfast

Digital Product Manager (hybrid/remote) (multiple levels)

Associate Systems Engineer

AI Architect - UK

AI Engineer (Agentic Systems)

QA Engineer - 11 Months Fixed Term Contract

QA Engineer

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