Description
PURPOSE
To be the recognised product lead for Achilles site management, access and control proposition - called Achilles Site Control
Define and manage the product roadmap and supporting services - in alignment with the agreed business and product strategy, and to meet customer and market needs.
Work with the relevant business teams to i) retain and grow existing customer accounts, ii) supporting winning new business, iii) explore and launch to new markets / geographies
Work with other teams to ensure successful consolidation/migration of clients from legacy platforms to the latest version
Key Responsibilities
TEAM MANAGEMENT
Direct product owners/analysts to deliver to product objectives in alignment with the agreed product strategy.
Take direct responsibility for design and delivery of key product initiatives.
Establish and manage a strategy for product design, delivery, and enhancement in which key stakeholders are confident product requirements are aligned to market and business needs.
Develop culture of constructive and challenging collaboration in which individuals are responsible and aligned to goal orientated product design and delivery.
Oversee processes to ensure alignment of product roadmap across all key stakeholder groups – both external and internal customers (eg sales, customer success, operations, marketing).
Maintain a culture of clear measurable objective setting and management of activities against those objectives in dynamic, ever changing environment.
Provide clear reporting to senior leadership regarding objectives, KPIs to measure success, and progress against agreed goals.
PRODUCT STRATEGY & ROADMAP
Build an intimate understanding, at both a regional and global level, what our value proposition is for Achilles customer base and how it needs to evolve
Proactively develop a compelling product roadmap with clearly defined products and associated features to deliver on the customer value proposition: defining NPD, improvements, and roll-outs
Be an ambassador for the company, able to deliver high impact presentations/ demonstrations to all customer organisation and persona types with confidence and credibility.
Drive the development of market insights, closely observing industry trends, documenting the market needs and requirements from in-depth industry knowledge and market research
Understand the needs of Achilles customers across multiple sectors and geographies
Assist in product-related business planning, including activities such as pricing, channel strategies, buy/build/partner decisions, new product business cases
PRODUCT DELIVERY
Work with the business to ensure the product is being efficiently and effectively delivered
Work with the Design and Architecture team to create detailed product requirements, process flows and user stories from the market requirements
Participate in product testing and user acceptance to ensure product developments will deliver on customer expectation and the Achilles business plan
Manage product lifecycle and when appropriate manage product retirement
REVENUE GENERATION
Monitoring the product revenue and profitability and drive campaigns and product improvements to increase revenue and profitability
Own the go to market strategy, working with Marketing and Sales teams to develop effective communication, training and product launch strategy
Analyse the competition, and creating resources/tools for sales teams to support growth and displacement of incumbants.
Work with Marketing to create compelling customer materials and sales collateral
Support the Sales and Commercial teams by acting as subject matter expert to support customer engagement activities
PERSONAL DEVELOPMENT
Taking personal responsibility for skills development, particularly to enhance Product Management capabilities
Actively participate in the performance management process, and taking responsibility for delivering agreed objectives
Person Specification
STRATEGIC JUDGEMENT
Articulates the link between what they do as an individual and the broader organisational purpose
Seeks to understand competitor activities and the implications for Achilles
Draws on a wide range of organisational and management information to inform decision-making
Performs SWOT or PESTLE analyses to understand the opportunities and threats for the organisation
DECISION MAKING
Consults to an appropriately broad degree, without letting this get in the way of coming to a timely conclusion
Fully explains the rationale behind decisions so that others understand and buy in to them
Draws conclusions supported by reasoned arguments and reliable information
Makes and/or implements difficult or unpopular decisions when necessary
CREATIVE CAPACITY
Shares creative or innovative ideas with relevant people across the organisation
Demonstrates entrepreneurialism; acts quickly to capitalise on opportunities to tap into new and emerging markets or to drive business growth and improvement
Identifies and pursues opportunities for Achilles to partner with external experts and/or other organisations to drive new developments
INFLUENCING
Switches to a different strategy or style and flexes own approach when the preferred tactic is not working
Takes a planned approach, thinks through their strategy, contingencies and likely objections in advance
Tailors messages and their own personal approach to the needs, interests and views of others
Aligns their personal agenda with the other parties; works towards win-win outcomes
MANAGING CHANGE
Responds constructively and quickly to shifting goalposts or changing requirements
Copes effectively with rapid change or increased demands
Reprioritises own work or the work of the team in response to external pressures
Is flexible in their approach; adapts their working style to suit the needs of the situation
CUSTOMER FOCUS
Formally gathers and analyses customer feedback and satisfaction levels and uses this information to improve future performance
Develops communication plans and strategies which ensure customers and stakeholders are fully consulted and informed
Shares customer feedback and intelligence with others to help identify potential problems before they occur
Monitors solutions put in place to improve service delivery levels to ensure they have the desired impact
EXPERIENCE
Previous experience in a product management role
A successful track record of managing a software or data product
Experience in customer facing roles
Experience with supply chains and supplier management software or services is highly desirable