Service delivery manager Work, Jobs in Banbury (with Salaries)

Service Delivery Manager
Novem Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
9d
Operations Manager
Restaurant Associates —Croughton
- £60,000 a year
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
4d
Business Development Manager - Winchester, Eastleigh & Southampton
Savona Foodservice —Kidlington
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Salesforce
- Life insurance
Quick apply
14d
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Banbury
- Full-time
- Customer service
- English
- Administrative experience
6d
Patient Transport Liaison Officer (Relief)
EMED Group —Banbury
- £13.50 an hour
- 12 hour shift
- Patient care
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Employee Relations Manager
Joma Jewellery and Katie Loxton —Banbury
- £42,000 - £52,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Continuous improvement
- Work from home
- Employee discount
Project Delivery Manager
The Guinness Partnership —Milton Keynes
- £53,433 a year
- Full-time
- Customer service
- Project management
- Construction
8d
PUBLICATIONS, TRAINING & ADMINISTRATION CO-ORDINATOR
British Valve & Actuator Association —Banbury
- Microsoft Office
- IT
- Communication skills
IT Service Manager
NFU Mutual —Stratford-upon-Avon
- Up to £60,000 a year
- Full-time
- Hybrid work
- IT
- Financial services
- Annual leave
- Employee discount
13d
Team Manager (RH)
NN Ray House —Northampton
- £37,751 - £41,810 a year
- Weekend availability
- Management
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Associate Delivery Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Project management
- Presentation skills
- Communication skills
- Free parking
- Annual leave
9d
Hire Controller/ Pick Up Driver
Greenplant Ltd —Banbury
- £30,000 - £35,000 a year
- Full-time
- Driving
- Organisational skills
- Construction
Quick apply
7d
Pub Duty Manager – Independent Village Pub
The Dun Cow —Banbury
- £14.50 - £15.50 an hour
- Temporary
- Hospitality
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
Operations Manager - South East & West
Elior UK —Oxford
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
Head of Commercial
CEVALogistics —Banbury
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
5h
Midweight Photographer
Joma Jewellery and Katie Loxton —Banbury
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
4d
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Customer service
- Employee discount
Service Delivery Manager Associate
Ericsson —Coventry
- Computer Science
- Engineering
- English
2d
Lead Service Delivery Manager - UK Marine Commercial
GE Vernova —Rugby
- Full-time
- Hybrid work

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service delivery manager jobs near banbury

Service Delivery Manager

Novem Limited
Coventry

Quick apply

Job details

Permanent | Full-time
£40,000 - £55,000 a year

Benefits

Company pension
Company events
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Azure
Management
ITIL
Kaizen
IT
Root cause analysis
Leadership
Communication skills

Full job description

Overview
The Service Delivery Manager is responsible for leading service delivery and operations across two of our Midlands teams. The role combines operational leadership, client engagement, and team integration, ensuring customers receive a consistent, high-quality experience while building a unified, motivated and productive team.

You will lead service teams responsible for ticket resolution, major incidents, problem management, monitoring and small projects. While a technical background is required, the primary focus of the role is leadership, service excellence and continuous improvement rather than hands-on technical resolution.

A core part of the role is aligning teams into a single operating model, setting clear standards, building capability through training, and identifying future leaders and technical superstars within the team.

Our Vision

An ambition to be the go-to partner for UK SMEs in managed IT, cyber resilience, and telecoms - by building a skilled, passionate team, implementing the best technology solutions, and staying committed to doing things right, efficiently, and with integrity.

Our Values

Passion - A deep enthusiasm for technology and an unwavering drive for personal and business growth.
Trust - Building reliable, transparent relationships with customers and team members
Collaboration - working effectively internally and with customers, as one unified team
Kaizen - embracing continuous improvements everyday through learning, innovation and feedback

Responsibilities

1. Service Delivery & Operations

Overall responsibility for service delivery and operational performance across the Midlands region.
Ensure agreed service levels (SLAs) are met or exceeded across all customers.
Accountable for major incidents management and escalations, ensuring clear communication to customers and internal stakeholders.
Identification of problems and subsequent root cause analysis.
Track, analyse and report on service performance using KPIs and operational metrics.
Identify, prioritise and deliver service improvement initiatives to improve customer experience and efficiency.
Ensure consistent use of service desk tools, systems, processes and SOPs.
Work in tandem with peer service delivery managers to ensure group wide consistency.
Provide inter-group support in line with business and client requirements.

2. Client Engagement & Technology Planning

Act as a senior point of contact for allocated clients, owning service relationships at an operational level.
Participate in customer service reviews, ensuring clear reporting, actions and follow-up.
Work with clients and account sales teams on technology planning and roadmap discussions, supporting longer-term improvement and alignment with business goals.
Own customer escalations, ensuring issues are resolved professionally and root causes addressed.
Work closely with sales and projects teams to ensure smooth handover and ongoing service alignment.

3. Team Leadership & People Management

Direct line management of service delivery and engineering staff.
Recruit, onboard and develop new team members in line with regional growth plans.
Conduct regular 1‑to‑1s, appraisals and development reviews.
Create and maintain personal development plans for team members.
Build engagement, accountability and a strong customer-first culture within the team.

4. Team Integration & Alignment

Build an aligned and productive service team following recent acquisitions.
Lead the integration of people, processes and ways of working across two service teams.
Define, implement and embed a single operating model for service delivery across the region.
Set clear standards for service delivery, customer interaction, documentation and team performance.
Implement and oversee training programmes to upskill team members and close capability gaps.
Support future acquisition onboarding and alignment.

5. Communication & Stakeholder Engagement

Represent the teams in internal management meetings.
Provide clear, concise reporting on service performance, risks and improvement plans.
Liaise with vendors and third parties where escalation or service coordination is required.

Requirements

Minimum 5 years’ experience in a leadership or management role within IT service delivery.
Experience working within an IT Managed Service Provider environment.
Proven ability to lead, motivate and develop multi-skilled teams.
Strong experience in client engagement and stakeholder management.
Experience running service reviews and managing customer expectations.
Strong understanding of IT service management principles (ITIL fundamentals).
Experience setting, managing and reporting against KPIs.
Highly organised with excellent written and verbal communication skills.
Solid understanding of IT fundamentals including infrastructure, M365 and Azure, networking, telephony, cyber security and business continuity.

Desirable Skills & Experience

Experience working through post-acquisition team integration or organisational change.
Experience with Kaseya stack - Autotask PSA, Datto RMM and IT Glue.
Formal leadership or management training
TIL Practitioner certification.

Pay: £40,000.00-£55,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Do you have a minimum of 5 years' experience in a leadership or management role within IT service delivery?
Do you have experience of working within an IT Managed Service Provider?
Can you commute to the Coventry office?

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in banbury

Service Delivery Manager

Associate Delivery Manager

Operations Manager

Business Development Manager - Winchester, Eastleigh & Southampton

Delivery Station Liaison Agent

Patient Transport Liaison Officer (Relief)

Employee Relations Manager

Project Delivery Manager

PUBLICATIONS, TRAINING & ADMINISTRATION CO-ORDINATOR

IT Service Manager

Team Manager (RH)

Associate Delivery Manager

Hire Controller/ Pick Up Driver

Pub Duty Manager – Independent Village Pub

Operations Manager - South East & West

Head of Commercial

Midweight Photographer

Service Delivery Manager

Service Delivery Manager Associate

Lead Service Delivery Manager - UK Marine Commercial

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