Customer support coordinator Work, Jobs in Bangor, Dow (with Salaries)

Customer Service Coordinator
Donnelly Group NI —Bangor
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Fleet Service Coordinator
Simplicity Group LTD —Belfast
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- English
- Annual leave
Quick apply
11d
Service Coordinator
Sync Living Ltd —Belfast
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
Quick apply
Salon Coordinator / Receptionist - Abbeycentre
Peter Mark —Newtownabbey
- Part-time
- Computer literacy
- Front desk
- Computer skills
- Employee assistance programme
- Employee discount
Property Services Coordinator
Herso Construction and Property Services —Lisburn
- £2,600 - £3,100 a month
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
6d
Sales Support Coordinator
Lowe Rental Corporation —Lisburn
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Fleet Service & Maintenance Coordinator
Woodside Logistics Group —Belfast
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply

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customer support coordinator jobs near bangor, dow

Customer Service Coordinator

Donnelly Group NI -
Bangor

Quick apply

Job details

Full-time
4 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Vehicle service booking
Automotive warranty claim processing
Driving Licence
Upselling
Spare parts inventory management
Organisational skills
Computer skills
Customer support
Customer interaction
Sales and customer service experience
Communication skills
Time management

Full job description

We are currently recruiting a proactive and customer-focused Customer Service Coordinator to join our Bangor team.

This varied role combines both Service and Parts responsibilities, acting as a key link between our customers and Workshop team. You’ll coordinate service bookings, keep customers informed throughout their vehicle journey, manage parts enquiries and orders, and help ensure the smooth day-to-day running of both areas.

About The Role

Responsibilities

Provide excellent customer service via phone, email, online bookings and face-to-face.
Schedule service appointments and manage vehicle drop-offs and collections.
Liaise between customers and technicians regarding vehicle requirements, repair progress and timelines.
Advise on vehicle parts, providing information on pricing, availability and delivery times.
Manage parts orders, stock levels and returns, ensuring systems and records are kept up to date.
Work closely with the Workshop to ensure parts are available for scheduled work and communicate any delays.
Assist with warranty claims and administration, ensuring all relevant information is accurately recorded and processed in line with manufacturer requirements.
Promote relevant products and services where appropriate.
Process sales and payments accurately and maintain strong customer relationships.

What We’re Looking For

Previous experience in a customer-facing, administrative, warehouse, stores or similar environment.
Excellent communication and customer service skills.
Strong organisation and attention to detail.
Confident IT skills and the ability to learn new systems.
An interest in or understanding of vehicles and vehicle parts would be beneficial.
A proactive team player who thrives in a busy, fast-paced environment.

Previous automotive experience would be advantageous, but full training will be provided.

What We Offer

Market-leading salary plus performance-related bonus
30 days annual leave
Pension provision
Life insurance cover
Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
Cycle to Work Scheme
Long Service Awards
Enhanced maternity & paternity leave
Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

Required Criteria

Full valid driving license required
Excellent organisation and time management skills
Teamworking

Desired Criteria

Previous Experience in Vehicle Service Department
Previous working experience with targets and selling

Skills Needed

Customer Service, Establishing Rapport With Clients, Time Management/Organisational skills, Upselling, Exceeding Customer Expectations, Working Under Pressure

About The Company

Careers at Donnelly Group

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you.

Company Culture

Our Values

Five shared values. One Donnelly family.

Team Ethos
Integrity
Passion
Trust & Respect
Innovation

Employee Benefits

Supporting our people at work and beyond.

30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning

Company Benefits

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee discounts, Cycle to work, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Progression opportunities, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed

Quick apply

Refine Your Search

customer support coordinator jobs in bangor, dow

Customer Service Coordinator

Fleet Service Coordinator

Service Coordinator

Salon Coordinator / Receptionist - Abbeycentre

Property Services Coordinator

Sales Support Coordinator

Fleet Service & Maintenance Coordinator

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