Site lead Work, Jobs in Banstead, Sry (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Trust Operations Lead
Alternative Learning Trust —Sutton
- £35,368 - £37,831 a year
- Part-time
- IT
- Communication skills
10d
Security Manager
UniTrust —London
- £63,700 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Employee assistance programme
- Sick pay
Quick apply
3d
Multi-Skilled Builder (Site Lead
MCS Renovations LTD —Ashtead
- £800 - £801 a week
- Full-time
- Carpentry
- Supervising experience
- Plumbing
Quick apply
2d
Head of Housing
Tandridge District Council —Oxted
- £82,076 - £92,361 a year
- No degree
- Communication skills
- Work from home
- Employee discount
1d
Estate Security Site Manager
Guarding UK —London
- £50,000 - £53,000 a year
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
4d
Scrum Master - SC Eligible - Government Projects
ByDesign Secure —London
- £575 a day
- Temporary
- Hybrid work
- Azure
- Agile
- In-person
Quick apply
1d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
4d
Tobacco Dependence Advisor
King's College Hospital NHS Foundation Trust —London
- £36,943 - £44,900 a year
- Part-time
- Communication skills
6d
Operations Manager
Your Apartment —London
- £44,000 - £55,000 a year
- Full-time
- Hospitality
- Maintenance
- Microsoft Office
Quick apply
Assistant Team Manager - Adult Social Care
London Borough of Sutton —Sutton
- £49,056 - £59,511 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
1d
Site Manager
London Borough of Bromley —London Borough of Bromley
- £30,463 - £39,278 a year
- School
Marketing Manager
Baithak Distribution Limited —Croydon
- £43,000 - £48,000 a year
- Full-time
- Hospitality
- English
- Project management
Quick apply
12d
Multi-site General Manager - Kent
Junior Adventures Group UK —Sevenoaks
- Full-time
- Travel
- School
- Paid training
Quick apply
3d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
3d
Operations Manager
Clear People —Haywards Heath
- £38,000 - £45,000 a year
- Full-time
- Management
- IT
- In-person
Quick apply
3d
Sales Manager - Contact Centre
Ben's Gutters Commercial Ltd —Forest Row
- £40,000 - £70,000 a year
- Full-time
- Management
- Sales
- English
Quick apply
10d
General Manager
Marston's Pubs —Caterham
- Up to £42,000 a year
- Sales
Quick apply
Area Manager UK
Vilgain s.r.o. —London
- Full-time
- Hybrid work
- Merchandising
- Travel
- Retail management
- Employee discount
Quick apply
Project Worker (Programmes)
Lucy Faithfull Foundation —Epsom
- £27,540 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
11d

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

site lead jobs in banstead, sry

Operational Excellence & Process Improvement Lead

Trust Operations Lead

Security Manager

Multi-Skilled Builder (Site Lead

Head of Housing

Estate Security Site Manager

Scrum Master - SC Eligible - Government Projects

Customer Service Manager

Tobacco Dependence Advisor

Operations Manager

Assistant Team Manager - Adult Social Care

Site Manager

Marketing Manager

Multi-site General Manager - Kent

Head of Client Services

Operations Manager

Sales Manager - Contact Centre

General Manager

Area Manager UK

Project Worker (Programmes)

I want to receive the latest job alerts for site lead in banstead, sry

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