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General Manager

BAO -
London

Quick apply

Job details

Full-time
£50,000 - £58,000 a year
8 days ago

Benefits

Discounted or free food

Qualifications

Hospitality
Organisational skills
Financial management

Full job description

Shoreditch - General Manager

General Manager - Shoreditch

Salary - Up to £58,000 per annum

BAO Shoreditch is looking for a General Manager to lead the team with kindness, consistency, and a passion for creating joyful guest experiences.

At BAO, we care about doing things properly - from the service we give to the way we support our teams. As General Manager, you’ll be the driving force behind one of our restaurants, leading the team day-to-day and creating an environment where people feel inspired to do their best work.

You’ll take ownership of the restaurant’s performance, balancing the guest experience with team culture and business results. You’ll coach, guide, and motivate your managers and front-line teams, ensuring that service runs smoothly and with warmth - all while keeping an eye on the bigger picture.

This is a leadership role for someone who thrives in hospitality, brings consistency and kindness to their management style, and is motivated by seeing both people and businesses grow.

The Restaurant
Tucked into East London’s creative hub, BAO Shoreditch takes its cue from the bustling beef noodle shops of Taiwan - reimagined with a playful, London twist. Upstairs, guests enjoy rich bowls of beef noodle soup, signature BAOs, and a menu full of bold Taiwanese flavours.

Downstairs, there’s a bar and private KTV room, a unique space for late-night drinks, group dining, and the occasional singalong. It brings a fun, unexpected layer to the Shoreditch experience.

Like every BAO restaurant, Shoreditch has its own identity - energetic, characterful, and rooted in great food and service.

The Position

What you’ll be doing:

Leading the restaurant team - setting the tone, energy, and pace across both service and operations
Building and developing a culture where the team feels supported, proud, and motivated
Driving performance by balancing guest experience, people development, and financial results
Supporting and coaching your management team (Assistant GMs, Supervisors, and beyond)
Working closely with Operations and the wider BAO team to deliver projects and initiatives
Upholding high standards across hospitality, food quality, and compliance

What we’re looking for:

Experience leading a busy, high-quality hospitality business
A natural leader who coaches with kindness and consistency
Strong organisational and financial management skills
Someone who thrives on creating joyful guest experiences and strong team cultures
A love of food, drink, and hospitality - and a desire to keep learning and improving

The Benefits

We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here’s what you can look forward to:

Growth & Development

A supportive, people-first culture
Access to the School of BAO, a series of talks, workshops and fieldtrips
Personalised development plans to help you shape your future

Work-Life Balance

6 shifts across 5 days, with a maximum of one double shift
Paid overtime

Lifestyle Perks

Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
Access to curated wine and meat suppliers at trade prices

Taiwan Travel Club

A chance to visit Taiwan and immerse yourself in the food and culture that inspires everything we do

Milestone Perks

Extra holiday and perks to celebrate work anniversaries and milestones

Celebrations & Culture

Annual Wei Ya & BAO Awards Party
BAO Social Clubs: Grandma’s Home Cooking Club, Hot Pot Supperclub

The Group

BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 7 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.

Quick apply

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