Customer service manager Work, Jobs in Bargoed, Cay (with Salaries)

Service Delivery Manager
Connells Group —Blackwood
- Customer service
- Continuous improvement
- IT
- Free parking
Quick apply
4d
Business Development Manager (BDM) - Neath - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Neath
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Service Manager - Caerphilly
Morrisons —Caerphilly
- Hospitality
- Team management
- Employee discount
Quick apply
Business Development Manager (BDM) - Cardiff - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Cardiff
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Deputy Head of Venues - Events
Cardiff Students Union —Cardiff
- From £42,939 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Life insurance
Quick apply
2d
Library Enquiry Services Manager - HEO
Welsh Assembly Government Communication Centre Home —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Travel
- Computer networking
7d
Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Newport
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Manager
Wickes —Newport
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Coffee Shop Manager
Tidy Butt | Grounded Coffee & Wellness —Pontypool
- £14.50 an hour
- Full-time
- Serving
- Hospitality
- Sales
- Free parking
- Annual leave
Quick apply
2d
Lead Online Manager
Sainsbury's —Newport
- From £36,250 a year
- Management
- Leadership
- Employee discount
12d
Customer Enablement Manager
LexisNexis Risk Solutions —Cardiff
- Full-time
- Management
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
Administration Lead
ivolve Care and Support —Llanishen
- £13.75 an hour
- Full-time
- Nursing home
- Customer service
8h
L'Oréal Luxe Multi-Brand Assistant Manager, John Lewis Cardiff (37.5 Hours)
l'Oréal —Cardiff
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
13d
Sales Operations Manager
Tiny Rebel —Rogerstone
- From £35,000 a year
- CRM software
- Sales
- Communication skills
Quick apply
2h
Library Enquiry Services Manager - HEO
Welsh Government —Cardiff
- £37,111 - £45,378 a year
- Part-time
- Presentation skills
- Travel
- Computer networking
7d
Deputy Head of Venues - Food & Beverage
Cardiff Students Union —Cardiff
- From £42,939 a year
- Full-time
- Hospitality
- Supervising experience
- Team management
- Employee discount
- Life insurance
Quick apply
1d
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Team Leader
Card Factory —Bridgend
- £13 an hour
- Leadership
Branch General Manager
DFS —Llantrisant
- £38,449 - £50,500 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
4d
Senior Onboarding Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Financial services

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customer service manager jobs near bargoed, cay

Service Delivery Manager

Connells Group -
Blackwood

Quick apply

Job details

4 days ago

Benefits

Free parking
Company pension

Qualifications

Customer service
Continuous improvement
IT
Communication skills

Full job description

Job Description

Location: Blackwood (Head Office)
Department: Operations
Type: Permanent
Reports to: Head of Scheduling

About Us
Vibrant is a market-leading provider of Energy Performance Certificates (EPCs) within the UK residential housing market. The business is part of Connells Group Plc and ultimately owned by Skipton Building Society. Our purpose is simple: to make every home in Britain energy efficient. With significant investment and recent expansion into home energy efficiency improvements, Vibrant is well positioned to grow and lead the market over the next 10 to15 years. We work with major organisations including B&Q, Santander and NatWest.

The Role:

As Service Delivery Manager within the Escalations Team, you will take ownership of resolving complex booking and customer escalations, ensuring every customer
receives an excellent experience.

You will act as the final point of escalation, leading with a “say yes” and “find a way”
mindset to deliver solutions, remove barriers, and ensure customer commitments are always met.
This role is critical in protecting customer experience, improving operational
performance, and driving continuous improvement across scheduling and service
delivery.

Key Responsibilities:

Escalation Management & Customer Experience
Take full ownership of all escalated booking and service issues
Ensure fast, effective resolution with minimal customer impact
Deliver a consistently positive and confident customer outcome
Embed a “customer-first” and “yes-first” approach
Booking & Operational Control
Manage complex diary challenges, urgent bookings and preferred dates
Resolve dropped jobs, no-shows and resourcing issues quickly
Monitor live operations to anticipate and prevent issues
Maintain high utilisation (UTI) across assessor diaries
Performance & Improvement
Analyse trends and root causes of escalations
Identify opportunities to reduce repeat issues and improve processes
Provide insight into spend, outsourcing and operational efficiency
Support continuous improvement across scheduling and service delivery
Leadership & Collaboration
Act as a role model for ownership, accountability and customer focus
Coach and support colleagues to deliver consistent service excellence
Work closely with Scheduling, Customer Services and Field Operation

Support the wider team during peak periods.

What We’re Looking For:

Essential:

Experience in a fast-paced contact centre or service delivery environment
Strong background in handling complex customer escalations
Confident decision-making within time, cost and service constraints

Desirable:

Experience within property, energy or field-based service industry
Experience in target-driven customer service environments
Skills & Behaviours
Strong customer focus with a solution-driven mindset
Calm, confident decision-maker under pressure
Excellent communication skills at all levels
Highly organised with strong prioritisation ability
Commercial awareness without compromising customer outcomes
Resilient, adaptable and accountable
Strong IT skills and experience with scheduling systems
Collaborative team player who leads by example

Benefits:

Competitive salary
Bonus of up to 10% (paid quarterly)
22 days holiday + bank holidays
Company pension (matched up to 3%)
Free parking

Additional Information:

This is a fully office-based role

NC00057

Job Reference: NC00057

Quick apply

Refine Your Search

customer service manager jobs in bargoed, cay

Service Delivery Manager

Business Development Manager (BDM) - Neath - Circa 41k Package - 53k OTE Uncapped

Customer Service Manager - Caerphilly

Business Development Manager (BDM) - Cardiff - Circa 41k Package - 53k OTE Uncapped

Deputy Head of Venues - Events

Library Enquiry Services Manager - HEO

Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped

Assistant Manager

Coffee Shop Manager

Lead Online Manager

Customer Enablement Manager

Administration Lead

L'Oréal Luxe Multi-Brand Assistant Manager, John Lewis Cardiff (37.5 Hours)

Sales Operations Manager

Library Enquiry Services Manager - HEO

Deputy Head of Venues - Food & Beverage

Client Services Manager

Team Leader

Branch General Manager

Senior Onboarding Manager

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