Customer care manager Work, Jobs in Barkham, Brk (with Salaries)

Customer Care Manager
Barco —Bracknell
- Management
- Engineering
- English
9d
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
14d
Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
10d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Customer Service Manager
Morrisons —Bracknell
- Hospitality
- Team management
- Employee discount
Quick apply
Front Office Assistant Manager
DoubleTree by Hilton St. Anne's Manor —Wokingham
- £30,000 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
12d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
8d
Business Development Manager
Smart Group —Bracknell
- £30,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Work from home
Quick apply
13d
General Manager
Wingstop UK - Bracknell —Reading
- £40,000 - £46,500 a year
- Full-time
- Leadership
- Restaurant
- Employee discount
Quick apply
5d
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
13d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Night Guest Services Manager / Night Manager
voco Reading Hotel —Reading
- Full-time
- Management
- Hotel
- In-person
Quick apply
Junior International Finance Manager Programme - UK - International
MCFT —Maidenhead
- £35,000 a year
- Full-time
- Hospitality
- Sales
- In-person
- Life insurance
- Referral programme
Quick apply
3d
Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Reading
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Manager
Starbucks —Reading
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Customer Care Manager (6 month FTC)
Asahi UK —Woking
- Full-time
- Communication skills
13d
Delivery Manager
Thames Water Utilites —Reading
- £47,000 - £60,000 a year
- Full-time
- Project management
- Communication skills
18h
Store Manager
Magnet —Reading
- £40,000 - £48,000 a year
- Sales
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount

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customer care manager jobs near barkham, brk

Customer Care Manager

Barco -
Bracknell

Apply Now

Job details

9 days ago

Qualifications

Management
Engineering
English
Master's degree
Continuous improvement
Mentoring
Root cause analysis
Leadership
Communication skills

Full job description

Location: Bracknell, Berkshire, GB

Kortrijk, BE

Role Overview

As a Customer Care Manager, you are responsible for overseeing the end-to-end performance of field service delivery across the UKI and Nordics region. You will lead and develop service teams, ensure high customer satisfaction, drive service revenue, and continuously improve processes, tools, and operational efficiency.

Key Responsibilities

Service Delivery & Operations

Manage and monitor daily field service operations to ensure high-quality service delivery.
Track performance through KPIs, dashboards, and scorecards to enhance customer satisfaction.
Ensure consistent service delivery, including work performed by third-party partners or dealers.

Team Leadership & Development

Lead, coach, and develop a regional service team.
Define workforce needs and manage resource allocation effectively.
Drive capability building through training, mentoring, and knowledge transfer.
Foster continuous improvement and a high-performance culture.

Stakeholder Collaboration

Collaborate with Operations, R&D, Product Management, Sales & Marketing to ensure alignment and smooth execution.
Support Sales teams in Quarterly Business Reviews (QBRs) with key customers.

Customer Experience & Escalation Management

Act as the escalation point for critical customer issues.
Ensure timely resolution while maintaining strong communication with stakeholders.
Implement corrective and preventive actions to retain customer trust.

Service Strategy & Continuous Improvement

Drive process improvements based on root cause analysis and post-mortems.
Define and implement tools and systems to improve service delivery effectiveness.
Identify cost optimization opportunities and lead cost improvement initiatives.

Partner & Contract Management

Manage relationships with external service partners and vendors.
Ensure service agreements meet customer expectations and performance standards.

Financial & Compliance Responsibility

Own and manage elements of the service budget (revenue and costs).
Drive service revenue growth through upselling and improved service offerings.
Ensure compliance with local regulations (safety, labor laws, training requirements).

Qualifications & Experience

Master’s degree in Engineering or related technical field (or equivalent experience).
Fluency in English
Minimum 5+ years of experience in a technical, customer-facing, or service-oriented environment.
Strong leadership and people management skills with a coaching mindset.
Proven commercial acumen and financial understanding.
Experience in managing service operations, KPIs, and performance improvement initiatives.

Key Competencies

Customer-centric mindset
Leadership and team development
Results-driven with a commercial focus

What We can Offer

Competitive Salary & Benefits
Opportunity to lead regional service excellence initiatives
Exposure to cross-functional collaboration at a global level
Ability to directly impact customer satisfaction and business growth

️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Apply Now

Refine Your Search

customer care manager jobs in barkham, brk

Customer Care Manager

Zara Reading Customer Experience Deputy Manager

Call Centre Manager

Customer Service Manager

ZARA READING VISUAL/COMMERCIAL MANAGER

Customer Service Manager

Front Office Assistant Manager

Head of Projects - Reading, UK

Business Development Manager

General Manager

CX Team Leader (Fixed-Term-Contract)

Customer Operational Delivery Manager

Night Guest Services Manager / Night Manager

Junior International Finance Manager Programme - UK - International

Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped

Assistant Manager

Customer Care Manager (6 month FTC)

Delivery Manager

Store Manager

Regional Operations Director - Places Leisure

I want to receive the latest job alerts for customer care manager in barkham, brk

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