Project Operations Manager, HUSA Parts
Location: Stafford, TX, United States, 77477
Company: Chart Industries
Ensuring Chart’s Success…
Howden, a Chart Industries Company is a global engineering business focused on providing clients with industrial products that improve everyday processes. Howden specializes in air and gas handling solutions and brings over a century of experience delivering high-quality, engineered systems.
We are seeking an Aftermarket Americas Project Operations Manager to join our dynamic Aftermarket business. In this role, you will lead the execution of our AFM Parts business, directly overseeing Project Managers and Project Coordinators while partnering cross-functionally to ensure projects are delivered on time, within scope, and to customer satisfaction.
This role can be in office or hybrid at one of the following locations: Buffalo, NY; Medina, OH; Stafford, TX.
What Will You Do?
Provide strategic and tactical guidance to the project management team to ensure projects are completed on time, within scope, and to the customer’s satisfaction
Lead and manage a geographically dispersed (remote/hybrid) team, driving accountability, visibility, and engagement through effective virtual leadership practices
Establish clear expectations, performance standards, and measurable objectives to drive accountability and performance in a remote environment
Assist with escalation management, problem solving, and prioritization to remove barriers and maintain project momentum
Lead team meetings, oversee key reporting metrics and analysis, and ensure accountability to defined KPIs and performance objectives
Attract, develop, and retain employees through coaching, mentoring, and regular performance feedback
Support development practices tailored to remote team dynamics and ensure team proficiency in project management, customer service, communication, and product and market knowledge
Partner with Sales, Proposals, Quality, Engineering, Finance, IT, HR, Legal, and Supply Chain to align strategies and execution
Facilitate collaboration across distributed teams to ensure consistent communication, alignment, and successful handoffs
Coordinate with legal, sales, proposals, global trade, compliance, and supply chain teams on contract terms, compliance requirements, tariffs, and invoicing execution
Provide guidance to ensure alignment on terms, conditions, and project execution expectations
Promote and sustain a culture of continuous improvement across the organization
Establish and track departmental KPIs using data-driven insights and problem solving tools to improve performance, operational efficiency, and On-Time Delivery
Ensure operational continuity by proactively identifying and mitigating risks to project delivery, customer satisfaction, and financial performance
Implement structured escalation protocols and contingency plans to maintain business continuity and project momentum
Monitor adherence to internal policies, industry regulations, and contractual obligations
Partner with internal audit and compliance teams to ensure alignment, accountability, and consistent execution
Contribute to the development and execution of strategic plans, including sourcing strategies, advanced manufacturing initiatives, and process improvements aligned with Chart’s long-term goals
Translate high-level objectives into actionable plans across a distributed team
Oversee prioritization and resource allocation across multiple projects to maximize efficiency, delivery performance, and alignment with business priorities
Act as a key point of contact for strategic customers, ensuring a high level of satisfaction, trust, and service delivery
Facilitate feedback loops to continuously improve the customer experience and strengthen relationships
Prepare and present performance updates, risk assessments, and strategic recommendations to senior leadership
Provide visibility into team performance, project health, and overall business outcomes
Your Experience Should Be…
Minimum 10+ years of relevant business background, including leadership of remote or distributed teams and demonstrated ability to build accountability-driven, high-performing, and engaged teams in a virtual environment.
Strong financial acumen, including experience managing project margins, variance, and cash flow projections. Experience in lean manufacturing and continuous improvement environments, with proven success improving On-Time Delivery and operational efficiency.
Exceptional organizational, interpersonal, and communication skills, with strong stakeholder management and leadership presence across remote settings. Advanced problem-solving and decision-making capabilities, including the ability to manage competing priorities, resolve escalations, and identify root causes.
Proven ability to assess complex issues, drive accountability, and deliver actionable outcomes. Experience working across global cultures with strong virtual collaboration skills, and the ability to influence and lead without direct authority in a matrixed organization.
High ethical standards, teamwork, safety focus, and compliance with regulations. Proficiency in Microsoft Office Suite and ERP systems.
Desired
Minimum of 8 years’ experience in project management with leadership responsibility across multiple teams or product lines. Experience managing remote project managers in a matrix organization.
Experience in rotating equipment, OEM environments, or similar engineering-focused industries. Experience with installation, commissioning, overhaul services, or heavy industrial products.
Project Management certification (PMP or equivalent). Demonstrated ability to drive team engagement, accountability, and performance improvement initiatives.
Experience working through a sales representative network and acting as a liaison between business, customers, and stakeholders throughout the project lifecycle. Proven ability to improve operational metrics including On-Time Delivery, project margins, and vendor performance.
Your Physical Work Environment Will Require…
Office / Remote Office Hybrid
Travel up to 25%
Computer, keyboard, sitting, standing, phone calls, walking
Our Benefits Package…
Medical, dental and vision insurance
Employer contributions to an HSA account
Health Care and Dependent Care Flexible Spending Accounts (FSA)
Company-paid short-term and long-term disability coverage
Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage
Up to two weeks of paid parental leave
401k retirement savings plan including a company match
Minimum starting annual base salary: $115,000
Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.
Chart complies with applicable local, state, and federal statutes governing “equal employment opportunity” and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.
