ID 3878
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The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.
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Vacancy details
Vacancy title
Business Support – Cafcass Cymru - Team Support - North Wales (Welsh Essential)
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Closing date
29/06/2026, 16:00
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Advertising basis
Permanent
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Actual starting salary
Starting salary will be point one of the TS pay scale. This is non-negotiable.
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Salary range or pay band
Team Support £27,302 to £29,291
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Allowances
No
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Work pattern
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
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Group
Health, Care & Prevention Group
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Directorate
Cafcass Cymru
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Branch
Corporate Services & Governance
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Location (s)
North Wales
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Main office base
Llandudno Junction
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Purpose of post
Cafcass Cymru is a Division of the Health, Care and Prevention Group within the Welsh Government. Cafcass Cymru is responsible for safeguarding and promoting the welfare of children involved in family court proceedings.
Cafcass Cymru has 3 business support hubs, based in the following offices.
- Cardiff
- Swansea
- Llandudno Junction
This advert covers vacancies in North Wales (Llandudno Junction)
The Business Support roles in Cafcass Cymru are pivotal in providing critical support to the operational teams within the organisation and ensuring the smooth and efficient running of the operational teams.
These roles are unique across Welsh Government, supporting Practice Managers, Family Court Advisors/ Family Court Social Workers and Business Support Managers in providing an effective service to Family Courts across Wales.
This area of work deals with extremely detailed, sensitive and confidential information, as the post holders work with case related information when supporting services to vulnerable children and families during very difficult times in their lives.
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Key tasks
To provide a comprehensive operational support service, including screening court applications and orders, formatting confidential documentation, drafting communications to a high standard, arranging meetings, monitoring incoming communications, filing and other administrative duties whilst working to tight timescales.
Communicating professionally and effectively with a wide range of internal and external stakeholders including courts, Police & Social Services Departments, solicitors, social work practitioners and service users.
Deal with sensitive telephone discussions with service users as required.
Take responsibility for own data entry tasks and the correction of erroneous inputs identified by our PowerBI system, contributing to ensuring the validity of the data in the Cafcass Cymru case management system (IRIS) and reporting errors providing support and guidance to colleagues.
To contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements.
Take responsibility for ensuring that all confidential information is dealt with efficiently and appropriately and in line with the relevant guidance and policy documents.
To contribute to the smooth day to day running of the office through the handling, recording and distribution of mail, maintaining and issuing supplies of stationery and office materials. There is an expectation that you will attend your base office a minimum of twice a week.
The post holder may be required to undertake other duties within their team to comply with corporate obligations, e.g. First Aider, Fire Warden.
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Development opportunities
This post provides the opportunity to work in a high-profile role within a child focussed organisation. The posts offer opportunities to develop links across Cafcass Cymru, the Welsh Government and with key stakeholders.
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Other vacancy related information
Welsh language skills are essential for this role. Candidates must submit their application in Welsh, and all interviews will be conducted in Welsh.
Business Support staff within Cafcass Cymru provide a frontline service which operates from 9am to 5pm although flexibility of working hours is applicable according to business need.
Location of post – North Wales (Llandudno Junction)
Cafcass Cymru has a blended and flexible approach which incorporates both office and remote working, taking into account business need and how service users want to engage with us. Therefore, there is an expectation that successful candidates will attend their base office a minimum of twice a week.
Successful candidates will be appointed in merit order to immediate vacancies. A reserve list will be held which will allow candidates on the reserve list to be appointed to a role within 12 months of the initial offer should a suitable post become available.
In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 1. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
Applications are welcomed from people with a diverse range of lived and professional experiences. Cafcass Cymru is actively committed to becoming an increasingly diverse organisation which meets the needs of a diverse range of service users. This is supported by a dynamic approach to learning and development. There are a number of Diversity networks which staff can participate in, which include The Minority Ethnic Staff Network, PRISM LGBTI+ network, and the Women Together network.
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Vetting level
Basic
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Number of posts
1
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Contact point for further information regarding the post
Cafcass Cymru HR (
[email protected]
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