Job Introduction
About us
At DFS Group, we’re proud to help people create spaces they love to live in. We’re home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission.
Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.
Whether you’re supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we’re proud of.
When you’re part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It’s a place where people stay because they feel valued, and find room to grow because they’re challenged.
We are looking for a professional to provide proactive and efficient administrative and advisory support specifically dedicated to the Employee Relations team. This role bridges the gap between administration and advisory duties, ensuring a first-class colleague experience.
This is a hybrid role based at our Doncaster head office, with 2-3 days a week onsite.
Acting as the first point of contact for the People Services Team (and managers and colleagues where required) regarding ER queries, providing initial guidance, and effectively triaging more complex, high-risk cases to the ER Specialists.
Providing support and advice to managers and colleagues on generalist ER issues, focusing on disciplinary, grievance, absence management, and performance management cases.
Supporting line managers where appropriate with comprehensive note-taking in investigation, disciplinary, grievance, and appeal hearings to ensure they are conducted in line with policy and legislation.
Supporting the processing of key ER-related work streams, including drafting letters, compiling reports, managing occupational health referrals.
Coordinating ER-related email inboxes, responding to queries, and managing stakeholder expectations.
Assisting the ER Specialists with monitoring, reviewing, and updating People policies, procedures, and associated documentation (e.g., guides, letters, forms).
Ensuring strict compliance with HR policies, procedures, and Data Privacy/confidentiality in all casework.
Using HR information systems to access, input, compile data, and track ER cases.
Providing general day to day and project support specifically for the Employee Relations team.
Excellent planning and organisation skills with the ability to manage conflicting priorities and a high-volume workload.
Strong verbal and written communication skills.
Strong interpersonal skills, demonstrating sensitivity, composure, and the ability to build relationships with a variety of stakeholders.
Highly accurate with excellent attention to detail.
Strict adherence to confidentiality and data protection principles at all times.
Ability to work independently, use own initiative, and operate effectively under pressure.
Demonstrates flexibility and adaptability to be successful in a changing environment.
Proven work experience as an HR Adviser, ER Administrator, or in a relevant role, with exposure to Employee Relations processes.
Good understanding of HR policies, processes, and practical employment law.
Computer literacy (Google Workplace in particular).
Experience with HR software is preferred, but not essential.
CIPD qualification is desired but not essential.
Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.
From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.
For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.
Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.
We believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:
22 days holiday, plus the option to buy up to 5 more
Enhanced family leave, with up to 20 weeks at 90% pay after one year, or 10 weeks at 90% if you’ve been with us less than a year
Health cash plan from £2 a month, with everyday cashback
Employee Assistance Programme for support when you need it
Extras like flu vouchers, menopause support and health check
Pension with company contributions
Life assurance for peace of mind
Sharesave scheme to save each month and invest in our future
Structured induction from day one
Access to our Learning Hub and skills workshops
Leadership development and apprenticeship programmes
30% colleague discount, plus 15% for friends and family, three times a year
Discounts and cashback at hundreds of retailers
SmartTech scheme to buy tech up to £1,000 through salary sacrifice
Cycle to Work scheme for bikes and accessories up to £1,500
Electric vehicle lease scheme with Octopus to help you save and reduce your impact
One paid volunteering day each year
We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.
We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.
If your experience does not quite match every part of the role, we’d still love to hear from you.
If you need any adjustments or additional support during the application process, please contact our Talent Team at [email protected], and we will be happy to help.
