Service administrator Work, Jobs in Barnstaple, Dev (with Salaries)

Macmillan Money & More Service Administrator
Citizens Advice Torridge, North, Mid and West Devon —Barnstaple
- From £15,527 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
15h
Hire Desk Administrator
Staines Hire Limited —Great Torrington
- £29,000 - £33,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
14d
Apprentice Administrator
North Devon Council —Barnstaple
- £9.55 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
4h
Receptionist/Administrator
Horne Park garage LTD —Ilfracombe
- From £25,500 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
Receptionist/Administrator
Torrington health centre —Great Torrington
- £24,784.50 - £25,993.50 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
Quick apply
Business Manager - South West - 18.5 Hours - Permanent
HM Prison & Probation Service —Barnstaple
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
17h
Merchandise Planning Support Administrator
Mole Valley Farmers Limited —South Molton
- £24,785 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
11d
Part-time administrator (12 month maternity cover)
Eurofins UK Product Testing Services —Bideford
- Part-time
- IT
- Annual leave
Quick apply
Engineering Apprentice
Kier Group —Okehampton
- £23,400 a year
- Full-time
- Hybrid work
- Travel
- Mechanical knowledge
- Flexible schedule
1d
Dispenser
Wallingbrook Health Group —Chulmleigh
- £13.17 an hour
- Part-time
- Doctoral degree
- Driving
- In-person
Quick apply
6d

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Macmillan Money & More Service Administrator

Citizens Advice Torridge, North, Mid and West Devon -
Barnstaple

Apply Now

Job details

Part-time
From £15,527 a year
15 hours ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Organisational skills
Communication skills
Time management

Full job description

Job Advert

Are you an excellent administrator and are you passionate about helping people in need? Macmillan Money & More South-West South wants to hear from you! Macmillan Money & More SWS supports people affected by cancer across a region spanning from Milton Keynes to Cornwall. Citizens Advice TNMWD leads and coordinates a team of approximately 23 advisers across 8 Citizens Advice locations to support the delivery of high-quality welfare benefits advice, financial support and holistic assistance to people affected by cancer and their families.

The Service Administrator is responsible for supporting the effective day-to-day operation of the Macmillan Money & More SWS Service through the management of referrals, administration of client records and coordination of service activities. The role acts as a key point of contact for referrers, service users and colleagues, ensuring information is recorded accurately and processed in a timely manner. The postholder will support data collection and reporting requirements, undertake customer service and triage activities where required, and contribute to the continuous improvement of service delivery. The role requires excellent organisational skills, attention to detail, strong digital literacy and a commitment to delivering high-quality support to people affected by cancer.

JOB SPECIFICATION

Main purpose of the job

Provide high-quality administrative and customer service to support the Macmillan Money & More SWS Service.
Ensure the efficient management of referrals, client records, communications and service data.
Support the external agency referral process, ensuring that all referrals received are complete and appropriately prepared for adviser management.
Maintain accurate records and documentation in line with organisational and funder requirements.
Support compliance with quality standards, data protection and service procedures.
Contribute to service development and continuous improvement activities to enhance service delivery.

Main duties:

Administration

Receive and manage incoming referrals through all channels, including telephone, web forms, email and any other systems or innovations adopted

by the service.

Create and manage tasks within the Case Management System
Liaise with professional and self-referrers as necessary to ensure a smooth and effective referral and client contact process for people affected by cancer.
Support with co-ordinating calendars, resource planning and rota management to ensure effective service coverage.
Support the processing of internal and external communications.
Provide administrative support for regional service requirements, including coordinating marketing and promotional material distribution.
Support the Service Manager in maintaining service workspaces and systems as required.
Assist with the collection of information received from delivery partners through Microsoft Forms and other agreed systems.
Support the Service Manager with case administration.
Coordinate feedback activities from service users and team members.
Maintain records and data in line with funder requirements and organisational procedures.
Complete annual GDPR and mandatory information governance training requirements.

Other duties

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
Demonstrate commitment to the aims and policies of the Citizens Advice service.
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Comply with all Citizens Advice information assurance guidelines.

PERSON SPECIFICATION

Essential:

Experience of providing administrative support within a busy office, service or customer-focused environment.
Experience of managing and prioritising multiple tasks while meeting deadlines.
Experience of maintaining accurate records and handling confidential information.
Experience of delivering excellent customer service through telephone, email and digital channels.
Advanced proficiency in Microsoft 365 applications, including Outlook, Word, Excel, Teams and Forms.
Excellent organisational, communication and time management skills.
Ability to communicate sensitively and professionally with people experiencing difficult circumstances.
Ability to use digital systems and databases accurately and efficiently.
Ability to work independently, use initiative and contribute effectively as part of a team.
Willingness and ability to undertake and successfully complete assessor training.

Desirable:

Experience within a welfare benefits, advice, health, social care, or charity environment.
Experience of referral management systems or case management databases.
Experience of collecting and reporting performance, service, or outcome data.
Understanding of the types of problems affecting people living with cancer and their families.

Apply Now

Refine Your Search

service administrator jobs in barnstaple, dev

Macmillan Money & More Service Administrator

Hire Desk Administrator

Apprentice Administrator

Receptionist/Administrator

Receptionist/Administrator

Business Manager - South West - 18.5 Hours - Permanent

Merchandise Planning Support Administrator

Part-time administrator (12 month maternity cover)

Engineering Apprentice

Dispenser

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