Customer service manager Work, Jobs in Barrow Upon Soar, Lec (with Salaries)

Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
6d
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Bar Manager
The Central Bar and Grill —Ibstock
- £24,420 - £26,000 a year
- Full-time
- Hospitality
- Bar
- Supervising experience
Quick apply
Assistant Manager
Screwfix —Loughborough
- £28,275 a year
- Part-time
- Annual leave
- Employee discount
Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
- Full-time
- Leadership
5d
Store Manager
NCF Living —Derby
- £50,000 - £60,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
8d
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
5d
Service Delivery Manager
Yunex Traffic —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
4h
Land & Partnerships Manager
Keepmoat Homes —Nottingham
- Full-time
- Negotiation
- Employee assistance programme
- Employee discount
Sales Office Manager
Serene Stone Ltd —Pinxton
- £35,000 - £45,000 a year
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
5h
Customer Relationship Manager
Monetise Media Ltd —Melbourne
- From £26,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Assistant Manager - Leicester Narborough Road
BoyleSports —Leicester
- £13.20 an hour
Quick apply
Part-time Customer Service Manager
International Workplace Group plc —Leicester
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
7d
Sales Manager
Furniture Village —Nottingham
- £48,500 - £58,200 a year
- Full-time
- Employee discount
Quick apply
Senior E-Commerce Specialist / E-Commerce Manager
Flawless Vape Distribution —Leicester
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Project management
Quick apply
Branch Manager | Sales, Lettings & Property Management
EweMove (Leicester) Estate Agency —Syston
- From £30,000 a year
- Full-time
- Management
- Sales
- In-person
Quick apply
Assistant Manager
Cavani —Nottingham
- £26,420 - £28,000 a year
- Weekend availability
- Management
- Sales
- In-person
- Employee discount
Quick apply
1d
Assistant Branch Manager
Travis Perkins —Long Eaton
- Full-time
Sales Manager
The Elite Venue Selection —Market Bosworth
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
1d

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Customer Service Escalations Manager

Energile Ltd -
Exhall

Quick apply

Job details

Permanent | Full-time
From £27,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Management
Customer service
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Job Purpose

The Escalations Manager is responsible for managing and resolving customer complaints in a professional, timely, and empathetic manner. Acting as the primary point of contact for customers wishing to make an official complaint, the role involves investigating concerns, coordinating resolutions across departments, maintaining accurate complaint records, and identifying opportunities for service improvement.

Key Responsibilities Customer Complaint Management

Handle incoming customer complaints via telephone, email, and written correspondence.
Serve as the main point of contact for customers throughout the complaints process.
Listen actively, demonstrate empathy, and communicate professionally to understand customer concerns.
Conduct thorough investigations into complaints, gathering information from relevant teams and stakeholders.
Provide customers with regular updates and manage expectations throughout the resolution process.
Deliver complaint outcomes clearly and professionally, ensuring customers understand the resolution provided.

Resolution and Case Management

Take ownership of complaints from initial contact through to final resolution.
Work collaboratively with internal departments to identify root causes and implement appropriate solutions.
Escalate complex or high-risk cases to senior management where necessary.
Ensure all complaints are handled in accordance with company policies, regulatory requirements, and service standards.
Monitor complaint resolution times and ensure agreed service level targets are achieved.

Record Keeping and Reporting

Accurately log all complaints, actions taken, communications, and outcomes within the company's systems.
Maintain detailed and auditable complaint records.
Produce regular reports on complaint volumes, trends, root causes, and resolution performance.
Identify recurring issues and areas for improvement based on complaint data.

Stakeholder and Department Feedback

Provide constructive feedback to relevant departments regarding customer concerns and service failures.
Work with operational teams to identify corrective actions and prevent repeat complaints.
Support continuous improvement initiatives by sharing customer insights and lessons learned.
Build positive working relationships across departments to facilitate effective complaint resolution.

Skills and ExperienceEssential

Previous experience in complaints handling, customer relations, customer service, or escalation management.
Excellent verbal and written communication skills.
Strong telephone manner with the ability to handle difficult conversations professionally.
Excellent problem-solving and investigation skills.
Strong organisational skills and attention to detail.
Ability to manage multiple cases simultaneously while meeting deadlines.
Proficient in Microsoft Office and customer management systems.

Desirable

Experience within a regulated industry.
Knowledge of complaint handling procedures and best practice.
Experience producing reports and analysing customer feedback trends.

Personal Attributes

Empathetic and customer-focused.
Calm and professional under pressure.
Resilient when handling challenging situations.
Strong sense of accountability and ownership.
Able to influence and collaborate effectively with colleagues at all levels.
Committed to continuous improvement and delivering excellent customer outcomes.

Key Performance Indicators (KPIs)

Complaint resolution times.
Customer satisfaction following complaint resolution.
Complaint closure rates.
Accuracy and completeness of complaint records.
Reduction in recurring complaint themes.
Quality and effectiveness of feedback provided to operational teams.

Pay: From £27,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in barrow upon soar, lec

Customer Service Escalations Manager

Customer Service & Operations Manager

Customer Care Manager

Bar Manager

Assistant Manager

Customer Service Manager - Furniture and Lighting

Store Manager

Service Delivery Frontline Manager

Service Delivery Manager

Land & Partnerships Manager

Sales Office Manager

Customer Relationship Manager

Assistant Manager - Leicester Narborough Road

Part-time Customer Service Manager

Sales Manager

Senior E-Commerce Specialist / E-Commerce Manager

Branch Manager | Sales, Lettings & Property Management

Assistant Manager

Assistant Branch Manager

Sales Manager

I want to receive the latest job alerts for customer service manager in barrow upon soar, lec

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