The Head of Retail & E-Tail is responsible for leading Medik8’s retail and e-tail channels across EMEA & ROW, delivering sustainable growth, premium execution, and strong commercial performance.
Reporting to the Director of Sales, this role will own the end-to-end performance of the retail and e-tail channels, translating the overall sales strategy into clear channel plans and execution.
You will play a critical role in scaling Medik8’s presence across physical and digital retail environments, ensuring brand consistency, excellence in execution, and strong sell-out performance.
Salary: £75,000 - £95,000
Hybrid Working: This is a hybrid role with 3 days per week based at our office and 2 days from home.
Location: Centennial Park, Elstree but relocating to Hay's Galleria from November 2026.
Key Responsibilities:
Channel Leadership & Growth
Lead the retail & e-tail channels across EMEA & ROW, delivering against net sales and sell-out targets.
Translate the global and regional sales strategy into clear, actionable channel plans.
Drive distribution, productivity, and channel mix to unlock sustainable growth.
Identify and execute key growth opportunities across markets and partners.
Key Accounts & Commercial Delivery
Own relationships with key retail and e-tail partners, including senior commercial engagement.
Lead all commercial negotiations covering distribution, stores and online rollout and visibility, and launch conditions.
Deliver channel P&L performance, including revenue, margin, and trade investment.
Contribute to joint commercial planning in partnership with Marketing.
Execution Excellence (In-Store & Online)
Sell-Out & Performance Management
Drive a sell-out first mindset, focusing on productivity, conversion, and ROI.
Track and optimise performance across retail and e-tail using clear KPIs.
Identify risks and opportunities early and implement corrective actions.
Work with Regional Managers to ensure strong in-store performance.
Cross-Functional Collaboration
Work closely with:
Marketing (activation, campaigns, NPD launches).
Education (training and in-store excellence).
Supply Chain (forecasting and availability).
Finance (trade spend and profitability).
Regional Managers (flow of information from the field team).
Ensure alignment from strategy through to execution.
Planning & Operations
Contribute to IBP and forecasting processes for retail and e-tail.
Manage trade investment to deliver strong ROI.
Establish clear reporting and performance tracking across the channels.
Continuously improve processes to support scale and efficiency.
Team Leadership
Build, lead, and develop a high-performing retail & e-tail team.
Set clear objectives and accountability across the team.
Foster a culture of performance, ownership, and collaboration.
Profile:
Significant experience in retail and/or e-tail within beauty or premium consumer brands.
Experience opening and setting up retail partnerships.
Proven track record of delivering sell-out growth and channel expansion.
Strong commercial acumen, including negotiation and P&L delivery.
Deep understanding of omnichannel retail dynamics.
Data-driven and execution-focused.
Confident leader with the ability to operate in a fast-growth environment.
Desirable: experience with European Sephora & Douglas.
About us
Founded in 2009 by UK scientists and brothers, we are a British, B Corp certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy: Vitamin C plus Sunscreen by day, and Vitamin A by night.
Culture & Benefits
We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together. It’s just who we are!
Some of the perks of being part of the Medik8 team include:
Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.
Rewards: 75% Discount + Annual Product Allowance, Annual Performance Bonus, Long Service Awards.
Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.
Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.
Want to do a little more research before you apply?
Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.
Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)
At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.
Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.
Our Inclusive Hiring Standards:
Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.
Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.
Be your authentic self. Apply today.
