Customer support & client services occupations Work, Jobs in Barway, Cam (with Salaries)

Customer Service Associate
Automated Systems Group Limited —Ely
- £24,800 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
7d
Client Service Advisor
ALS —Chatteris
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Customer Service Representative
ForFarmers —Bury St. Edmunds
- Temporary
- Customer service
- Contracts
- In-person
11d
Fixed-Term Customer Service Assistant
Ede and Ravenscroft —Cambridge
- Full-time
- Customer service
- IT
- In-person
- Employee discount
- Sick pay
Quick apply
Customer Support Associate
Acushnet Golf —Saint Ives
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
10d
Customer Service Specialist
Nuclera —Cambridge
- Full-time
- Hybrid work
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
7d
Customer Service Advisor
Sealey —Bury St. Edmunds
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
9d
Customer Support Manager
Cambridge University Press & Assessment —Cambridge
- £35,000 - £45,700 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
- Annual leave
2h
Customer Advisor (Repairs)
Havebury Homes —Bury St. Edmunds
- £26,768 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
Quick apply
7d
Customer Success Officer - Contracted clients
CMP —Royston
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
3h
Customer Success Manager
Cambridge Intelligence —Cambridge
- Hybrid work
- Negotiation
- Annual leave
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Complaints Handler
AXA —Haverhill
- Up to £26,299 a year
- Monday to Friday
- Analysis skills
- Financial services
- Communication skills
14d
Client Support Administrator
S2 Partnership —Elsworth
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Quick apply
Customer Service Sales Support Specialist
Kalsec —Waalwijk
- Salesforce
- ERP systems
- Microsoft Office
Quick apply
Customer Service Representative (German Speaking)
AMOT UK Holdings Limited —Bury St. Edmunds
- Management
- Customer service
- English
Quick apply
Client Account/Relationship Manager
S2 Partnership —Elsworth
- Full-time
- Microsoft Office
- Business development
- Communication skills
- Annual leave
- Life insurance
Quick apply
12d
Account Coordinator - Bury St Edmunds
HSL Compliance Limited —Bury St. Edmunds
- £25,398.80 - £29,000.00 a year
- Customer service
- No experience needed
- Organisational skills
- Annual leave
- Sick pay
Quick apply
Broker Support Specialist
Vindis Group —Huntingdon
- £28,500 a year
- Customer service
- Employee assistance programme
Resident Liaison Officer
Mears Group —Cottenham
- Up to £28,917 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee discount

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customer support & client services occupations jobs near barway, cam

Customer Service Associate

Automated Systems Group Limited -
Ely

Quick apply

Job details

Permanent | Full-time
£24,800 a year
7 days ago

Benefits

Free parking
Store discount
Free flu jabs
Annual leave
Company pension
Company events
Private medical insurance
Employee discount
Paid volunteer time
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Communication skills

Full job description

Location: Ely, Cambridge
Type: Permanent
Hours: Full-time, 37.5 hours per week - Monday - Friday 08:30 am - 5:00 pm with one hour for lunch, unpaid.
Salary: £24,800 per year

OVERVIEW

ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.

ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.

We are a company that looks to build every department on the principles of customer care.

SUMMARY

To play a key role in ensuring a high level of customer satisfaction by delivering a positive experience throughout the customer's journey with the Company. You will be the first port of call to address enquiries, resolve issues, and work to improve retention and satisfaction by escalating issues where needed.

KEY RESPONSIBILITIES

Provide excellent customer service both internally and externally communicating professionally at all times, using a variety of communication methods.
Act as the first point of contact for customers, identifying and resolving basic issues at initial interaction, such as paper jams or scan quality concerns.
Take part in product and solution training to understand customers queries.
Handle a high volume of inbound telephone calls, processing customer requests.
Handle and process requests for service and consumables using a variety of different methods – for example telephone, email, portals, website.
Assist with the investigation of meter readings, with a focus on automated methods.
Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
Respond to queries and issues for service provision involving third parties e.g DPD.
Assist with monitoring and handling multiple email inboxes, portals alerts, tickets and related input.
Work with the Digital Service and Dispatch teams to effectively respond to service requests.
Promote ASL’s products and services e.g ECO boxes, Network Support, etc.
Maintain and update customer records with relevant current information.
Provide customer support when and where required.

KEY MEASUREMENTS

Accurate and timely query resolution
Acknowledge requests and queries within 8 working hours

SPECIAL REQUIREMENTS

Strong communication skills
A passion for providing excellent customer service
Good team player, demonstrating flexibility and adaptability

IN RETURN WE OFFER:

Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
Excellent training & development opportunities within a growing organisation.
Partnership with charities that offer learning and development opportunities
Life insurance.
BUPA health assessment.
Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
Bereavement and probate service including counselling, funeral concierge support and will writing
GP access 24/7, 365 days a year.
Volunteering leave policy (2 days/15 hours per year).
10% TradePoint (B&Q) discount.
Company social events.
Free flu vaccines each winter.
Free parking.

Any offer of employment is subject to satisfactory right-to-work and reference checks. Enhanced DBS checks will be carried out for field-based roles.

Pay: £24,800.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
Life insurance
On-site parking
Referral programme
Sick pay
Store discount

Ability to commute/relocate:

Ely CB7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in barway, cam

Customer Service Associate

Client Service Advisor

Customer Service Representative

Fixed-Term Customer Service Assistant

Customer Support Associate

Customer Service Specialist

Customer Service Advisor

Customer Support Manager

Customer Advisor (Repairs)

Customer Success Officer - Contracted clients

Customer Success Manager

Customer Success Manager

Complaints Handler

Client Support Administrator

Customer Service Sales Support Specialist

Customer Service Representative (German Speaking)

Client Account/Relationship Manager

Account Coordinator - Bury St Edmunds

Broker Support Specialist

Resident Liaison Officer

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