Customer service manager Work, Jobs in Baschurch, Shr (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
10d
Customer Service Manager - Oswestry
Morrisons —Oswestry
- Hospitality
- Team management
- Employee discount
Quick apply
11d
Office Manager – Printing Company
INKCOGNITO PRINTING LTD —Oswestry
- £25,500 - £28,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
2d
Team Leader
EG On The Move Ltd —Shrewsbury
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
10d
Used Car Sales Manager
BYD Shrewsbury —Shrewsbury
- £40,000 - £56,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Store discount
- Annual leave
Quick apply
13d
Office Manager and Senior Account Handler
Caleb Roberts Insurance Services Ltd —Shrewsbury
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Referral programme
Quick apply
9d
Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Shrewsbury
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Digital Learning & Publishing Manager
Field Studies Council —Shrewsbury
- £36,973 - £44,091 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Leadership
- Annual leave
1d
Assistant Manager
Global Travel & Cruise —Nantwich
- £26,000 - £28,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
Quick apply
21h
Technical Sales Executive / Business Development Manager
Signmaster Systems —Whitchurch
- £25,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Team Leader
Card Factory —Oswestry
- £13 an hour
- Leadership
8d
Business Development Manager - Utilities (Midlands)
DeterTech —Telford
- £45,000 - £55,000 a year
- Full-time
- Sales
- Customer service
- Business development
Quick apply
Assistant Branch Manager
Travis Perkins —Wrexham
- Full-time
Business Development Manager - Construction (North East)
DeterTech —Telford
- £45,000 - £55,000 a year
- Full-time
- Sales
- Customer service
- Business development
Quick apply
Business Development Manager - Construction (South)
DeterTech —Telford
- £45,000 - £55,000 a year
- Full-time
- Sales
- Customer service
- Business development
Quick apply
Assistant Manager
Starbucks —Nantwich
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Business Development Manager (BDM) - Nantwich - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Nantwich
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Starbucks Manager
EG Group —Oswestry
- £31,000 - £33,000 a year
- Weekend availability
- Hospitality
- Management
- Employee assistance programme
- Employee discount
3d
Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Wrexham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Store Manager - 40 Hours
Bestway Group —Market Drayton
- Full-time
- Communication skills
Quick apply
11d

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customer service manager jobs near baschurch, shr

Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

10 days ago

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in baschurch, shr

Customer Service / Call Centre Team Leader

Customer Service Manager - Oswestry

Office Manager – Printing Company

Team Leader

Used Car Sales Manager

Office Manager and Senior Account Handler

Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped

Digital Learning & Publishing Manager

Assistant Manager

Technical Sales Executive / Business Development Manager

Team Leader

Business Development Manager - Utilities (Midlands)

Assistant Branch Manager

Business Development Manager - Construction (North East)

Business Development Manager - Construction (South)

Assistant Manager

Business Development Manager (BDM) - Nantwich - Circa 41k Package - 53k OTE Uncapped

Starbucks Manager

Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped

Store Manager - 40 Hours

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