Customer experience specialist Work, Jobs in Basildon, Eng (with Salaries)

Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Contact and Advice Centre Advisor
Chartered Trading Standards Institute —Basildon
- From £28,665 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Appointment Setter
The Insulation Specialists Team UK Ltd —Braintree
- £250 - £750 a week
- Part-time
- CRM software
- Salesforce
- No experience needed
- Flexible schedule
Quick apply
6d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —London
- Temporary
- Customer service
Customer Journey Support Specialist
South East Water —Snodland
- Up to £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Driving
- Annual leave
Customer Experience Optimisation Manager
AllClear Travel Insurance —Romford
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Serving
- Marketing
- Project management
- Employee discount
Quick apply
6d
VodafoneThree - Proposition Specialist
Vodafone —London
- Full-time
- Hybrid work
- Employee discount
6d
Scheduling Team Member / Administrator
Quest Medical UK Ltd —Brentwood
- £24,000 a year
- Overtime
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
Customer Assistant
Lidl —Canvey Island
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
5d
Customer Support & Technical Specialist
Unibuddy —London
- £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
- Annual leave
- Life insurance
10d
Customer Experience Billing Specialist
Xero —London
- Full-time
- Hybrid work
- Sales
- English
- Analysis skills
13d
Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —London
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
VodafoneThree - Talent Specialist - Corporate Functions
Vodafone —London
- Full-time
- Hybrid work
- Employee discount
11d
Customer Support Specialist (UK-Slick)
DaySmart Software —London
- £25,000 - £300,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Customer Experience Customer Success Specialist
Cisco Systems —London
- Full-time
- Travel
- IT
- Communication skills
4d
Sales Assistant
TGJones —Basildon
- £8.00 - £12.71 an hour
- 8 hour shift
- School
- Employee assistance programme
- Employee discount
Quick apply
4d
Subscription Telephone Sales Executive
Newsquest Media Group —Basildon
- £16,000 - £18,000 a year
- Part-time
- Communication skills
- Employee discount
Quick apply
CUSTOMER SUPPORT SPECIALIST
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Support Specialist
Borderless —London
- Hybrid work
- Communication skills
Client Platform Specialist
EOS —London
- Windows
- Bachelor's degree
- No degree
Quick apply

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customer experience specialist jobs near basildon, eng

Customer Experience Specialist, SMB

NAVEX -
London

Apply Now

Job details

Full-time
£45,000 a year

Qualifications

Live chat
Customer support
SaaS
Communication skills

Full job description

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

NAVEX is seeking a Customer Experience Specialist to support the experience of our small and medium market customers through digital engagement, operational support, and efficient issue resolution.

In this role, you will serve a large base of customers through scalable programs, automation, and self-service resources, helping ensure customers can successfully go onboard, adopt NAVEX solutions, and access assistance when needed. As the Customer Experience Specialist, you will work as part of a collaborative team responsible for supporting approximately 5,000 customers, delivering consistent and efficient engagement without dedicated account management.

You will play an important part in maintaining customer satisfaction, identifying experience trends, and ensuring our SMB customers realize value from their NAVEX solutions.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next

What you’ll get:

Meaningful Purpose. Your work helps organisations operate with integrity and protect their people—at a scale few companies can match.
High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

Respond to customer inquiries through phone, email, chat, and digital support channels, ensuring a timely and helpful response
Assist customers with questions related to onboarding, platform usage, and general product support
Ensure efficient resolution of issues impacting customer experience by coordinating with internal teams when necessary
Support digital onboarding programs and automated customer engagement campaigns designed to help customers successfully adopt NAVEX solutions
Assist with webinar coordination, customer education sessions, and training initiatives
Maintain and update help center documentation, tutorials, and knowledge base articles to support customer self-service
Promote and guide customers toward self-service resources that help them quickly resolve common questions
Monitor trends in customer inquiries, support requests, and feedback to identify common challenges across the small-market customer base
Surface recurring issues and insights to internal teams help improve products, processes, and customer resources
Coordinate internally to resolve customer challenges before they impact satisfaction or retention
Gather feedback from small-market customers to inform improvements to product functionality, digital engagement programmss, and customer education resources

What you’ll bring:

2+ years of experience in Customer Support, Customer Experience, Customer Success, or SaaS service roles
Strong written and verbal communication skills with the ability to support customers across digital channels
Experience supporting customers through phone, email, chat, or help desk platforms
Ability to manage multiple customer inquiries while maintaining a high level of service quality
Comfort working with digital engagement tools, help center platforms, and knowledge base systems
Strong attention to detail and ability to document and maintain accurate information
Problem-solving mindset with the ability to collaborate across teams to resolve customer issues
Comfort working in a fast-paced environment supports a high volume of customers
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is 45,000 GBP with 5% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

Apply Now

Refine Your Search

customer experience specialist jobs in basildon, eng

Customer Experience Specialist, SMB

Contact and Advice Centre Advisor

Appointment Setter

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Journey Support Specialist

Customer Experience Optimisation Manager

VodafoneThree - Proposition Specialist

Scheduling Team Member / Administrator

Customer Assistant

Customer Support & Technical Specialist

Customer Experience Billing Specialist

Telephone Fundraiser - Full Time Contract (Remote)

VodafoneThree - Talent Specialist - Corporate Functions

Customer Support Specialist (UK-Slick)

Customer Experience Customer Success Specialist

Sales Assistant

Subscription Telephone Sales Executive

CUSTOMER SUPPORT SPECIALIST

Customer Support Specialist

Client Platform Specialist

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