customer service representative Work, Jobs in basildon, eng (with Salaries)

Customer Care Coordinator
Sanctuary Group —Basildon
- £32,606 - £34,322 a year
- Full-time
- Customer service
- Microsoft Office
- Construction
- Annual leave
- Employee discount
Quick apply
14h
Customer Service Representative
Trescal —Basildon
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
Customer Support Representative
JMC Aviation —Southend-on-Sea
- Monday to Friday
- Computer literacy
- Employee assistance programme
14d
Customer Service Advisor
THE WIGGETT GROUP —Brentwood
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1d
Customer Services Advisor
Halfords —Chelmsford
- £12.15 - £14.01 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
Customer Service Advisor
BRIGHT UK IT SOLUTIONS LTD —London
- £14 - £16 an hour
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
- Gym membership
Quick apply
1d
Customer Service Advisor
Health Primary LTD —London
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Negotiation
Quick apply
18h
Customer Services Assistant
Central Coop —Hutton
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
3d
Customer Service Representative
Premier Property Education —London
- £28,000 - £32,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
3d
Customer Service Team Leader
Solar Tackle Limited —London
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Customer Services Assistant
Chelmsford Star Co-operative Society —East Tilbury
- £12.75 an hour
2d
Customer Service Representative
Card Transact Limited —Romford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Services Assistant
ChelmsfordStarCoop —Hutton
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
3d
Customer Service Agent
Northgate Vehicle Hire —Snodland
- £30,143 a year
- Customer service
- Employee discount
Quick apply
1d
Customer Service Advisor
SwiftSwitch —London
- Up to £25,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Gym membership
Quick apply
Customer Support Coordinator – Available NOW!
Energycentric —Romford
Customer Service Assistant
PEAK MARKETING LIMITED —Maidstone
- £28,620.00 - £37,775.14 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
5d
Customer Service Assistant
Admiral Slots —Enfield
- £13.20 an hour
- Weekend availability
Distributor Client Services ADS Team Senior Technical Associate
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Financial services
- Employee assistance programme
- Employee discount
Customer Service Agent (CSA)
ABM —Stansted Airport
- £27,922 a year
- Weekend availability

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Customer Care Coordinator

Sanctuary Group -
Basildon

Quick apply

Job details

Full-time
£32,606 - £34,322 a year
14 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Customer service
SAP
Microsoft Office
Construction
Communication skills

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Customer Care Coordinator

Basildon based with a balance of home and office working

£32,606 - £34,322 per year

35 hours per week – Monday to Friday – 9:00am to 5:00pm

We are looking to recruit a friendly, approachable, and customer‑focused Customer Care Coordinator to join our established Customer Care team.

In this role, you will use your excellent communication and interpersonal skills to deliver a high‑quality, customer‑focused after‑sales service, supporting customers following their home‑buying experience. You will act as a key point of contact, helping to manage and resolve queries and issues efficiently, ensuring customers feel supported and valued throughout their post‑completion journey.

The role requires a flexible approach to travel, including attending a local office when required, with an expectation of a minimum of two days per week in the office, alongside regular visits to the sites covered by the team.

This is an excellent opportunity for someone who enjoys building relationships, solving problems, and delivering a positive customer experience during an important stage of the customer journey.

The role of Customer Care Coordinator will include:

Carrying out courtesy calls and meeting new customers to provide a holistic after sales service
Liaising with contractors regarding defects and assisting with the end of defect process to ensure it is handled in an effective and customer focussed manner
Act as the central point of contact for after-sales support by dealing with customer enquiries, conducting home demonstrations and setting up and updating new and existing customer details onto the system
Developing and maintaining working relationships with internal and external stakeholders
Liaising with external contractors to ensure customer complaints or concerns are resolved in a high quality and consistent manner
Arranging and attending meetings at active development sites to support construction colleagues in monitoring the quality of homes delivered and to agree property standards

Skills and experiences:

Previous experience in a similar role within a development or construction background
Proven experience within a customer service role with excellent customer care and communication skills
Experience in managing administration processes relating to customer complaints and compensation
The ability to work to tight deadlines and prioritise work loads
Proficient user of Microsoft Office applications with knowledge of SAP
Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£32,606 per annum (rising to £34,322 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 17 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Quick apply

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customer service representative jobs in basildon, eng

Customer Care Coordinator

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Customer Service Advisor

Customer Support Coordinator – Available NOW!

Customer Service Assistant

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Distributor Client Services ADS Team Senior Technical Associate

Customer Service Agent (CSA)

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