Senior customer service advisor Work, Jobs in Basildon, Eng (with Salaries)

Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
Enterprise Customer Success Manager
SharpEnd —Old Street
- Full-time
- Hybrid work
- Salesforce
- Financial services
- Employee assistance programme
Quick apply
6d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
5d
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
10d
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
10d
Senior Customer Success Manager
Telus Health —London
- Remote
- Salesforce
- Communication skills
- Annual leave
- Employee assistance programme
13d
Customer Success Manager
Mimecast —London
- £44,000 - £66,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Leadership
NEMEA Customer Success Lead
Pigment —London
- Full-time
- Remote
- Communication skills
- Flexible schedule
6d
Customer Success Manager
Enfuce —London
- Organisational skills
- Communication skills
- Banking
- Annual leave
8d
Customer Experience Manager, Mid Market
NAVEX —London
- £55,000 a year
- Full-time
- Hybrid work
- Communication skills
Senior Customer Success Manager
Braze —London
- PMP
- Project management
- APIs
- Employee stock purchase plan
- Annual leave
Quick apply
Team Leader Customer Service
Hedin Automotive London Ltd —Dartford
- Rotating shift
- CRM software
- Management
- Customer service
- Annual leave
- Employee assistance programme
Senior Customer Success Manager
Intercom —London
- Hybrid work
- In-person
- Work from home
Senior Customer Success Executive
GlobalData Plc. —London
- £38,000 a year
- Full-time
- AI
- Communication skills
Senior Client Success Manager
Vita Mojo —London
- Full-time
- Hybrid work
- Hospitality
- Annual leave
- Flexitime
Quick apply
12d
Associate Principal, Customer Success
GlobalData Plc. —London
- £60,000 a year
- Full-time
- Sales
11d
Customer Success Manager
Soldo —London
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
12d
Customer Success Manager
Eurobase —London
- Full-time
- CRM software
Quick apply
Senior Customer Success Manager, Bueno (Copeland brand)
Copeland —London
- Full-time
- Project management
- HVAC
- Organisational skills
Senior Customer Success Manager
Freshworks —London
- Full-time
- Hybrid work
- Presentation skills
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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senior customer service advisor jobs near basildon, eng

Customer Experience Advisor

Elder -
London

Apply Now

Job details

Full-time

Qualifications

Salesforce
Customer support
Account management
Communication skills

Full job description

Customer Experience Advisor

About us:

Are you looking to join a talented, diverse team focused on a life-changing mission at one of Europe’s fastest-growing tech scale-ups? If yes, then you are in the right place!

We’re one of the UK’s leading tech companies and have joined FutureFifty 8.0 and been named as one of the Top 50 Startups to work for in 2020

At Elder, our people aren’t just part of a team, they’re part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old.

That starts by helping people live a healthier and happier life in their own homes, with the support of a full-time live-in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality.

About the role:

As a Customer Experience Advisor, you are the face of Elder. Working alongside our Senior Account Executives, you will be responsible for managing multiple channel contacts to deliver an exceptional customer experience to families and carers. You will be part of a dynamic team, meaning you must have a positive ‘can-do’ attitude and role model organisational culture and values. As part of this role, you may be required to work the occasional weekend day and Bank Holiday.

What you'll be doing:

Own and manage a portfolio of families, driving both customer satisfaction and retention
Proactively identify risks and take action to improve customer outcomes
Handle customer and carer queries, complaints and escalations with empathy and efficiency
Management of relevant case queues on Salesforce
Promote customer and carer self-serve tools via customer and carer education and modelling use
Model behaviours in line with Elder’s values and organisational culture
Work collaboratively with other parts of the business to deliver on Elder’s wider goals
Follow all Elder processes, including those related to HR, safeguarding and finance
Contribute feedback to enable the continuous improvement of the CX teams role and products related to the department function

Need to have:

Previous experience in a account management, customer support or customer success role
Highly organised with strong attention to detail
Passion for delivering exceptional customer experience and long-term relationship building
Strong communication skills - both written and verbal
A proactive, “can-do” attitude and a customer first mindset
Understanding of the Customer Experience team performance and how this feeds into wider business priorities
Confidence handling complaints and turning around challenging situations

Nice to have:

Experience of working in the care sector
Experience using SalesForce

Benefits

We’re a service business, and we know that without the best people, we cannot build the best company, which is why we treat our team very well. We can offer:

Competitive Salary + Bonus Scheme
25 days holiday + bank holidays + (1 extra day of holiday per year worked for first 5 years) (pro rota)
6 weeks work from anywhere in the world
Dental and health insurance
Hybrid office (2 days per week in the office)
E-learning platform (Udemy)
Sponsored quarterly team and company socials
Mentoring and coaching programmes to help you achieve your personal and career goals
Macbook + any particular extras you require
Cycle-to-work scheme
AND a genuine opportunity to be a very key part of a high-growth business

Do something you genuinely care about. Join a diverse team of skilled, passionate, and progressive people who like to get on with each other. Work at one of Europe’s fastest-growing scale-up. Apply today.

Elderly care represents one of society’s greatest challenges. Are you ready to be part of the solution? Apply today.

Elder recruits, employs, trains, compensates, and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status. We ask for candidates to have the "right to work" in the UK to apply for this job.

Apply Now

Refine Your Search

senior customer service advisor jobs in basildon, eng

Customer Experience Advisor

Enterprise Customer Success Manager

Client Relationship Manager (Maternity Cover)

Enterprise Customer Experience Manager

Customer Experience Manager, Enterprise

Senior Customer Success Manager

Customer Success Manager

NEMEA Customer Success Lead

Customer Success Manager

Customer Experience Manager, Mid Market

Senior Customer Success Manager

Team Leader Customer Service

Senior Customer Success Manager

Senior Customer Success Executive

Senior Client Success Manager

Associate Principal, Customer Success

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager, Bueno (Copeland brand)

Senior Customer Success Manager

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