Sr administrator (support & operations) Work, Jobs in Basildon, Eng (with Salaries)

Sr Administrator (Support & Operations)
HCLTech —Basildon
- Customer service
- English
- Linux
12d
Senior Operations Administrator
Powerload —Witham
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
Quick apply
5d
Administrator
South London and Maudsley NHS Foundation Trust —London
- £30,546 - £32,207 a year
- Part-time
2d
Senior Data Administrator
Change Grow Live —Newham
- £27,811.31 - £29,410.14 a year
- Microsoft Word
- Microsoft Excel
- Word processing
- Annual leave
- Employee assistance programme
2d
Senior Manager, PV Operations
Orchard Therapeutics —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Office Manager/Personal Assistant
Big Motoring World —Gillingham
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
4d
Senior Specialist, IBMi
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
Executive Assistant
Box to Box Films —London
- Hybrid work
- CRM software
- Organisational skills
- IT
Quick apply
2d
Executive Assistant
doris Talent LTD —Canary Wharf
- £17 - £25 an hour
- Temporary
- Microsoft Office
- Administrative experience
- QuickBooks
Quick apply
10d
Head of Claims
ClaimSorted —London
- £150,000 - £200,000 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
Private Credit Senior Operations Manager
LegalAndGeneral —London
- Full-time
- Accounting
- Leadership
- Employee discount
Quick apply
8d
Senior Therapy Services Administrator
Priory —Springfield
- £27,277 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
5d
Loan & Fund Operations Associate-AVP
Delta Capita —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Bachelor's degree
Quick apply
Operations Associate/Manager
SuperSeed Ventures —London
- Full-time
- Engineering
- Accounting
- Organisational skills
4d
HR Operations Team Leader
Brunel University —London
- £41,292 - £48,557 a year
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- Supervising experience
- Annual leave
2d
HR Administrator
eMed —London
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee assistance programme
- Life insurance
Quick apply
Recruitment Administrator
Kennedys Law - UK —Chelmsford
- Full-time
- Human resources
- Organisational skills
- IT
Accounts Administrator
M S Webb & Company Limited —Chatham
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- QuickBooks
- Organisational skills
- Health & wellbeing programme
Quick apply
3d
Jira Administrator
Milestone Technologies, Inc. —London
- Hybrid work
- APIs
- IT
- Communication skills
- Work from home
9d
Administrator - M25
Balfour Beatty —Swanley
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Maintenance
- Annual leave
2d

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sr administrator (support & operations) jobs near basildon, eng

Sr Administrator (Support & Operations)

HCLTech -
Basildon

Apply Now

Job details

12 days ago

Qualifications

Desktop support
Customer service
English
IT support
Mac OS
Linux
Root cause analysis
Communication skills

Full job description

Basildon District, England
Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Join a dynamic and innovative team at Ford’s Tech Lounge – a global initiative designed to provide walk-in IT support and empower employees through hands-on assistance and guidance. With 13 Tech Lounges worldwide, this role offers a unique opportunity to be part of a creative and rewarding environment where technology meets exceptional customer service. We are seeking a English-speaking IT support technician with strong customer service skills to deliver face-to-face technical assistance to employees at our UK Tech Lounge. You will play a key role in enhancing user productivity, satisfaction, and engagement by resolving technical issues, offering expert advice, and showcasing new digital tools and capabilities.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Deliver direct, in-person IT support for corporate devices (desktops, laptops, mobile phones), telecom services, email systems, and other digital workplace tools. • Provide walk-up and deskside support within the designated coverage area. • Conduct triage and troubleshooting, offer guidance, and develop solutions for common challenges with office software and tools. • Collaborate with internal IT teams to ensure effective problem resolution and root cause analysis. • Manage customer queues and maintain accurate support documentation. • Identify and escalate issues proactively to the Tech Lounge Lead. • Contribute ideas to prevent recurring incidents and improve overall employee productivity. • Promote a culture of continuous learning and knowledge sharing. • Ensure a world-class support experience with a strong focus on quality and customer satisfaction.

Skill Requirements

Fluency in English (spoken and written) is mandatory. • Proven experience in a Desktop Support Engineer or similar IT support role. • Hands-on expertise with Windows, Linux, and macOS. • Strong knowledge of office productivity tools, computer peripherals, network security, and antivirus software. • Excellent problem-solving and communication skills. • Customer-focused mindset with the ability to multitask effectively.

Other Requirements

Respond to user inquiries related to hardware, software, and networking. • Set up and configure equipment, including operating systems and applications. • Perform remote and on-site troubleshooting. • Maintain detailed records of technical issues and resolutions. • Apply software updates and security patches. • Provide clear, user-friendly instructions and support.

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sr administrator (support & operations) jobs in basildon, eng

Sr Administrator (Support & Operations)

Senior Operations Administrator

Administrator

Senior Data Administrator

Senior Manager, PV Operations

Office Manager/Personal Assistant

Senior Specialist, IBMi

Executive Assistant

Executive Assistant

Head of Claims

Private Credit Senior Operations Manager

Senior Therapy Services Administrator

Loan & Fund Operations Associate-AVP

Operations Associate/Manager

HR Operations Team Leader

HR Administrator

Recruitment Administrator

Accounts Administrator

Jira Administrator

Administrator - M25

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