Service manager Work, Jobs in Basildon, Ess (with Salaries)

Hire Desk Team Leader
Hire Safe Solutions Ltd —Thurrock
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Annual leave
Quick apply
9d
Contracts Manager – Social Housing
Houghton Group —West Hanningfield
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Team management
- Contracts
- Free parking
- Annual leave
Quick apply
12d
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Administrative experience
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
Customer Liaison Officer/ Project Coordinator.
Houghton Group —West Hanningfield
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Sick pay
Quick apply
Hire Desk Controller
Hire Safe Solutions Ltd —Thurrock
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Receptionist - South Essex - East of England
HM Prison & Probation Service —Basildon
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
2d
Barista - Store# 27635, Basildon - Eastgate Centre
Starbucks —Basildon
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Export Sales & Logistics Co-ordinator
PMS International PLC —Basildon
- £23,958.38 a year
- Full-time
- Microsoft Word
- In-person
- Free parking
Quick apply
13d
General Manager
TeamSport —Basildon
- Weekend availability
- Recruiting
- Training & development
- Leadership
12d
Health Care Receptionist/Administrator (Part-time)
Commisceo Primary Care Solutions —Basildon
- £12.71 an hour
- Part-time
- Microsoft Word
- Front desk
- In-person
Quick apply
4d
Delivery Driver (Relief)
Milk & More —Basildon
- £34,264.52 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Full-time
- Sales
- Business development
- Continuous improvement
Quick apply
Assistant Manager
Hollywoodbowlgroup —Basildon
- Up to £30,000 a year
- Weekend availability
- Bar
- Customer service
- Employee discount
5d
Deputy Manager
Aldi —Pitsea
- £14.75 - £15.72 an hour
- Customer service
- Team management
- Retail management
- Annual leave
Relationship Account Manager
Total Safe —Stanford-le-Hope
- £25,000 a year
- Full-time
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
3d
Assessment Day (Entry-level)
Hachette —London
- Hybrid work
- Annual leave
- Employee discount
2d
Freedom of Information (FOI) Manager
Mid and South Essex NHS Foundation Trust —Basildon
- £39,959 a year
- Full-time
9d
General Manager
Popeyes UK —Basildon
- £38,000 - £44,000 a year
- Full-time
- Sales
- Restaurant management
- Recruiting
- Employee discount
- Referral programme
Quick apply
12d
Deputy Manager - Full Time - Basildon
H&T Pawnbrokers —Basildon
- £30,500 a year
- Full-time
- Customer service
- No experience needed
- Training & development
- Employee discount
Insurance Works Administrator / Project Coordinator
Stanley James projects —Ingatestone
- £14 - £17 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Maintenance
- Construction experience
Quick apply
4d

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Hire Desk Team Leader

Hire Safe Solutions Ltd -
Thurrock

Quick apply

Job details

Permanent | Full-time
£38,000 - £42,000 a year
9 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

Sales support
Process improvement
Supervising experience
Team management
Organisational skills
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

Job Description

Reporting to the Director of Operational Excellence, the Hire Desk Team Leader is responsible for supporting the day-to-day running of the hire desk, ensuring excellent customer service, efficient operations, and consistent service delivery.

This role acts as a key link between customers, sales, transport, engineering, fulfilment and operations, helping to ensure powered access equipment is hired out safely, efficiently, and in line with company standards.

The Hire Desk Team Leader provides hands-on supervision to the team, supporting performance, resolving issues, and maintaining smooth operations.

Key Responsibilities

Team Support & Supervision

Support, coach, and guide a team of Hire Desk Controllers
Assist in setting daily priorities and allocating workload
Act as the first point of escalation for team queries and issues
Support onboarding and training of new team members
Encourage a positive, customer-focused team environment

Customer Service

Support the handling of customer enquiries, quotations, and hire contracts
Ensure service standards are maintained across all customers
Resolve escalated customer issues in a timely and professional manner
Provide guidance on product selection, availability, and hire terms
Build strong day-to-day relationships with customers

Hire Desk Operations

Oversee daily hire desk activities including on-hires, off-hires, and extensions
Ensure accuracy of bookings, contracts, and system updates
Liaise with fulfilment team to support delivery and collection schedules
Ensure processes are followed in line with company policies

Systems & Processes

Support the effective use of hire desk systems and internal apps
Ensure data is accurate and kept up to date
Assist with improving simple processes to increase efficiency
Support basic reporting and data tracking

Commercial Support

Support Business Development Managers with account coordination and service delivery
Identify opportunities to maximise hires and utilisation
Assist in maintaining strong customer relationships to support repeat business

Quality & Performance

Support monitoring of key KPIs (e.g. response times, contract accuracy, customer service)
Help ensure consistency across customer interactions
Identify and flag opportunities for operational improvement
Follow all SHEQ procedures and company standards
Provide cover across the team during absences or peak periods

Required Skills & Experience

Experience in a hire desk, customer service, or coordination role
Previous supervisory or team leader experience
Strong communication and organisational skills
Ability to manage multiple priorities in a busy environment
Good working knowledge of hire desk systems and Microsoft Office
Customer-focused with a proactive, problem-solving approach
Knowledge of powered access equipment and regulations (desirable

The Company

At Hire Safe Solutions, we’re proud to be a leading provider of powered access solutions and related products for working at height. Since our founding in 2013, we’ve built a reputation for being honest, reliable, and responsive.

We strive to be the most respected powered access provider by delivering exceptional service, uncompromising safety, and innovative solutions that elevate our customers’ success and set new standards across the industry.

We’re passionate about our customers, our team, and the power of innovation. Our business is constantly evolving to meet the changing needs of our clients and to stay ahead in a dynamic market.

Safety is at the heart of everything we do. With curious minds and a forward-thinking approach, we’re committed to being at the cutting edge of powered access technology. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses.

We take pride in helping businesses deliver their projects successfully - offering expert guidance and tailored solutions so they can focus on what they do best: growing and making money.

When our customers succeed, we succeed. When our people grow, our business grows with them.

Why work with us

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built.

Competitive salary
26 days annual leave + bank holidays
Private medical insurance & health cash plan
Group life assurance, critical illness cover & income protection
Pension - employer match up to 10%

Apply Now - Lets build a safer, sustainable future together.

Pay: £38,000.00-£42,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Referral programme

Experience:

team leader: 2 years (required)
hire desk or customer service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in basildon, ess

Hire Desk Team Leader

Contracts Manager – Social Housing

Centre Coordinator

Customer Liaison Officer/ Project Coordinator.

Hire Desk Controller

Receptionist - South Essex - East of England

Barista - Store# 27635, Basildon - Eastgate Centre

Export Sales & Logistics Co-ordinator

General Manager

Health Care Receptionist/Administrator (Part-time)

Delivery Driver (Relief)

General Manager

Assistant Manager

Deputy Manager

Relationship Account Manager

Assessment Day (Entry-level)

Freedom of Information (FOI) Manager

General Manager

Deputy Manager - Full Time - Basildon

Insurance Works Administrator / Project Coordinator

I want to receive the latest job alerts for service manager in basildon, ess

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