Social housing officers Work, Jobs in Basildon, Ess (with Salaries)

Housing Ombudsman Repairs Lead
Peabody —Basildon
- £37,059 a year
- Hybrid work
- Continuous improvement
- Organisational skills
- Annual leave
12d
Housing Officer
Lewisham Council —London
- £40,404 - £41,637 a year
- Full-time
- Communication skills
- Employee discount
13d
VacancyTitle: Anti-Social Behaviour Officer
Southern Housing —Sittingbourne
- £38,110 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
13d
Housing Advice and Early Intervention Officer
Lewisham Council —London
- £37,509 - £38,637 a year
- Full-time
- Employee discount
6d
Tenancy Support Officer (New Builds)
Civic Recruitment Limited —London
- £24.28 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Communication skills
Quick apply
Neighbourhood Lead (Secondment/FTC)
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Communication skills
- Annual leave
12d
Temporary Accommodation Housing Officer
Civic Recruitment Limited —Waltham Forest
- £22.44 an hour
- Temporary
- Hybrid work
- Customer service
- Case management
- IT
Quick apply
11d
Housing Officer
Rhythmic Care UK Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Sick pay
Quick apply
3d
Housing Regulatory Officer
Chelmsford City Council —Chelmsford
- £33,510 - £36,429 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
6d
Neighbourhood Housing Officer
Gravesham Borough Council —Gravesend
- £28,988 - £38,957 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
3d
Senior Housing Practitioner
Support When It Matters —Hackney
- £33,000 - £33,500 a year
- Full-time
- Microsoft Outlook
- Project management
- Travel
Quick apply
12d
Housing Reviews and Complaints Team Leader
Lewisham Council —London
- £52,269 - £54,360 a year
- Full-time
- Leadership
- Communication skills
- Employee discount
13d
Housing Allocations Officer
Broxbourne Council —Cheshunt
- £31,226.52 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
6d
Strategic Housing Officer
Sefton Council —London
- £47,181 - £50,269 a year
- Full-time
5d
Head of Housing
Royal British Veterans Enterprise —Aylesford
- Up to £60,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
9d
Housing First Worker
SPEAR London —London
- £33,864 a year
- Full-time
- Employee assistance programme
- Employee discount
Housing & Wellbeing Coordinator
Places for People —Chelmsford
- £28,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
13d
Senior Tenancy Support Officer
The City Of London —London
- £46,040 - £51,320 a year
- Full-time
- Hybrid work
- Employee discount
3d
Support Worker for Homeless Services
CHESS Homeless —Chelmsford
- £26,500 - £27,474 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
Quick apply
Assistant Director of Housing and Welfare
Royal British Veterans Enterprise —Aylesford
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Leadership
9d

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Housing Ombudsman Repairs Lead

Peabody -
Basildon

Apply Now

Job details

£37,059 a year
12 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Continuous improvement
Organisational skills

Full job description

Our Vacancy

Housing Ombudsman Repairs Lead

Location: Pitsea (office-based Tuesdays & Thursdays)

We’re looking for a highly skilled and proactive Housing Ombudsman Repairs Lead to join our central Repairs Team. This is a critical role focused on managing high-risk complaint cases and Housing Ombudsman escalations, ensuring they are handled effectively, professionally, and in line with policy and regulatory requirements.

You’ll take ownership of complex cases from escalation through to resolution, working across multiple regions and collaborating with operational teams, contractors, and senior stakeholders. Your work will directly influence resident outcomes, service improvements, and the organisation’s reputation.

What you’ll be doing

Maintaining consistent communication with our residents and acting as the point of contact.
Taking full ownership of Housing Ombudsman case escalations to ensure timely and high-quality resolution on outstanding repairs.
Investigating and writing detailed case reviews and summaries for the Housing Ombudsman within agreed deadlines.
Identifying where services have failed; outlining key findings, learnings, improvements made and compliance with repair policies and regulations.
Ensuring outstanding repairs are progressed to ensure resolution is met for our residents, in line with Housing Ombudsman Action Orders.
Building strong relationships with internal and external stakeholders to support case management and progression of repairs; supporting managers, regions and HOS compliance team where required.
Acting as a key point of contact for escalations, supporting management with risk mitigation and case oversight
Ensuring outstanding repairs are progressed while developing a clear understanding of why issues arose

What we’re looking for

Strong background in housing, repairs, and complaint cases management
Proven experience handling complex or escalated complaints
Exceptional written skills, with the ability to produce clear, structured reviews and reports
Confident verbal communicator, able to engage effectively at all levels
Excellent case management and organisational skills, with the ability to manage multiple deadlines
Ability to assess risk, escalate appropriately, and make sound, evidence-based judgments
A proactive approach with a focus on continuous improvement and accountability
Strong stakeholder management skills with the ability to influence and collaborate
High attention to detail and commitment to delivering a customer-focused service

Why join us?

We’re committed to delivering Simple, Safe, and Smart services. Our values Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together are at the heart of everything we do. If you share these values and want to make a real impact, we’d love to hear from you.

Be part of a team that plays a vital role in improving services and outcomes for residents, working on meaningful, high-impact cases that drive real change. You’ll collaborate with colleagues across regions and functions, while also having the opportunity to shape processes and continuously improve complaint handling practices.

Here’s what you’ll get when you join us:

Flexible and hybrid working
30 days' annual leave, plus bank holidays
Up to 10% pension contribution, matched 1:1
Two additional paid volunteering days each year
Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Shortlisted candidates will be invited to attend an in-person interview on the following dates:

21 July and 22 July, in person, in our Pitsea, Essex Office

Please read before you apply

You must have the right to work in the UK; we are unable to provide visa sponsorship
We reserve the right to close this advert early if we receive a high volume of suitable applications.
You’ll be based in our Pitsea office every Tuesday and Thursday, giving you the opportunity to work closely with colleagues in Repairs and support effective collaboration.

If you’re a proactive, values-led professional who enjoys building relationships, solving problems, and delivering positive outcomes for residents, we’d love to hear from you.

Please apply by submitting an anonymised CV and by answering the application questions.

If you have any questions, please contact Julie-Ann.O’[email protected]

Apply Now

Refine Your Search

social housing officers jobs in basildon, ess

Housing Ombudsman Repairs Lead

Housing Officer

VacancyTitle: Anti-Social Behaviour Officer

Housing Advice and Early Intervention Officer

Tenancy Support Officer (New Builds)

Neighbourhood Lead (Secondment/FTC)

Temporary Accommodation Housing Officer

Housing Officer

Housing Regulatory Officer

Neighbourhood Housing Officer

Senior Housing Practitioner

Housing Reviews and Complaints Team Leader

Housing Allocations Officer

Strategic Housing Officer

Head of Housing

Housing First Worker

Housing & Wellbeing Coordinator

Senior Tenancy Support Officer

Support Worker for Homeless Services

Assistant Director of Housing and Welfare

I want to receive the latest job alerts for social housing officers in basildon, ess

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