Technical support Work, Jobs in Basildon Ss13 (with Salaries)

Applications Support Associate (1st line support)
Stonebridge Mortgage Solutions Limited —Basildon
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Work from home
Quick apply
IT Support & Business Systems Coordinator
Brown & Carroll (London) Ltd —Basildon
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
7d
Technical Support Analyst
Ground Control —Billericay
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Life insurance
Quick apply
9h
Administrator - Desk Side Services
HCLTech —Basildon
- £24,420 - £34,000 a year
- Windows
- Organisational skills
- In-person
Quick apply
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
IT Support Technician
ITHelpDirect Ltd —Harlow
- £26,436 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- IT
- Work from home
Quick apply
6d
Technical Support Engineer
Microtill Ltd —Chelmsford
- From £22,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
- Free parking
Quick apply
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
2d
Level 1 Technical Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Employee assistance programme
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- Azure
- Customer service
- Windows
IT Support Technician
IPP Analytics Limited —Basildon
- £32,073 - £34,592 a year
- Full-time
- In-person
4d
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Windows
- Bachelor's degree
- Travel
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
14d
Software Support Specialist
LegalRM —Orpington
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- English
- SQL
- Flexitime
- Work from home
Quick apply
1d
ICT Technician
DK Huxter Ltd —Braintree
- £24,000 a year
- Full-time
- Driving
- Computer networking
- In-person
Quick apply
11d
Parcel Locker Installation Technical Support
Royal Mail Group —Chelmsford
- £26,801 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
1d
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
7d
Technical Support and Repair Apprentice
AKR Growth —Chatham
- £12,000 - £25,000 a year
- Hybrid work
- Microsoft Office
- Computer networking
- In-person
Quick apply
11d
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel

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technical support jobs near basildon ss13

Applications Support Associate (1st line support)

Stonebridge Mortgage Solutions Limited -
Basildon

Quick apply

Job details

Full-time
Up to £26,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Tech scheme
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
Sick pay

Qualifications

ITIL Certification
Incident management
Customer service
Business processes
Analysis skills
ITIL
Organisational skills
Financial services
Application support
Communication skills

Full job description

At Stonebridge Mortgage Solutions, we’re expanding our IT Services function and are looking for an Application Support Associate (1st line support) who is passionate about delivering high‑quality support, building strong relationships, and helping users get the most from our platforms and systems.

About Us

Stonebridge Mortgage Solutions is one of the UK’s leading mortgage and protection networks, supporting over 1,400 advisers and more than 700 partner firms nationwide. We deliver exceptional service, secure technology, and operational support that empower our advisers and appointed representatives to thrive.

Our Benefits

We believe great work deserves great rewards. Our successful candidate will enjoy:

Great company culture built on openness, collaboration, and support
Competitive salary up to £26,000 and performance‑related bonus (non‑contractual)
22 days annual leave plus your birthday off, and up to 3 additional days for length of service
Company pension with optional matched contributions up to 1.5%
Hybrid working with flexibility to work from home
Free breakfast, lunch, snacks, and drinks when working in the office
2 volunteering days and 1 team volunteering day each year
2 half‑days of paid ‘me time’ to support mental and physical wellbeing
Employee engagement activities, recognition schemes, and retail discounts
Salary sacrifice schemes (home tech, cycle to work, pension)
Gym subsidy, company sick pay, and EAP support
Option to buy up to 5 extra days’ holiday
£500 employee referral scheme
Death in service cover and critical illness insurance

About the Role

As our Application Support Associate you'll be the first point of contact for our Appointed Representatives (Mortgage Brokers), providing support for the business-critical software applications, digital platforms, and systems they use every day.

This is not a traditional IT Service Desk role focused on hardware, desktops, networking, or general IT support. Instead, you'll specialise in supporting users of our adviser platforms, investigating application issues, diagnosing system behaviour, and helping users get maximum value from our technology solutions.

This is an excellent opportunity for a graduate, apprentice, or someone looking to begin a career in software and application support. We are committed to developing talent internally and will provide training, coaching and mentoring to help you build your technical troubleshooting, application support, customer service and problem-solving skills.

You'll join a supportive team where you'll gain hands-on experience with business-critical applications, work closely with software specialists and business stakeholders, and develop expertise in systems that directly support mortgage advisers and partner firms.

Working in a fast-paced, ITIL-aligned environment, you'll help ensure our partners receive exceptional support while developing the skills required for a successful career in application support, business systems, product support or technology operations.

What You’ll Be Doing

As you develop in the role, you'll learn how to provide excellent support to our Appointed Representatives and become a trusted expert in our platforms and systems. With training, mentoring and support from the team, you'll:

Provide support to users via phone, webchat, email and ticketing systems.
Help users navigate our applications and get the most from the tools available to them.
Investigate issues, identify root causes and work towards effective solutions.
Troubleshoot application, access and system-related queries, escalating when appropriate.
Manage and prioritise support requests to ensure a high level of customer service.
Build strong relationships with our Appointed Representatives and internal stakeholders.
Learn about our systems, processes and technology landscape to become a subject matter expert.
Work collaboratively with colleagues across Technology and the wider business to resolve more complex issues.
Maintain accurate records of support requests, investigations and resolutions.
Contribute ideas for improving our applications, support processes and user experience.
Assist with testing new features, enhancements and system updates before release.
Create and maintain knowledge articles, user guides and other helpful documentation.
Develop an understanding of service management principles, incident management and continuous improvement.
Support the team in analysing recurring issues and identifying opportunities to improve services for our users.

What We’re Looking For

We believe great support professionals are developed through curiosity, determination and a willingness to learn. Whether you're a recent graduate, completing an apprenticeship, or looking to start your career in technology, we'd love to hear from you.

Essential

A genuine interest in technology, software applications and delivering great customer experiences.
Strong problem-solving skills with the ability to investigate issues, think critically and identify solutions.
Excellent communication skills, with the confidence to explain concepts clearly to both technical and non-technical users.
A positive, proactive attitude and an eagerness to learn new systems, technologies and business processes.
Strong organisational skills and the ability to manage and prioritise multiple tasks.
High attention to detail and a commitment to delivering quality outcomes.
Ability to work both independently and collaboratively within a team environment.
A customer-focused mindset with a desire to help others and build positive relationships.
Good analytical thinking skills and the ability to approach challenges in a structured way.
Able to fully satisfy the pre-employment screening process, which comprises code of conduct, right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks.

Desirable

Experience in financial services or a regulated environment
Familiarity with ManageEngine ServiceDesk Plus or similar tools
Understanding of ITIL Foundation principles
Experience supporting software platforms used by mortgage or financial adviser networks

Ready to Apply?

If you’re passionate about delivering excellent support and want to be part of a growing, forward‑thinking organisation, we’d love to hear from you.

Quick apply

Refine Your Search

technical support jobs in basildon ss13

Applications Support Associate (1st line support)

IT Support & Business Systems Coordinator

Technical Support Analyst

Administrator - Desk Side Services

2nd Line Helpdesk Engineer - Basildon or Yateley Office

IT Support Technician

Technical Support Engineer

Junior IT Support Engineer – MSP Helpdesk - Full Time

Level 1 Technical Helpdesk Technician

1st Line Helpdesk Engineer - Basildon

IT Support Technician

Associate Technical Support Engineer

IT Support Technician

IT Support Team Leader

Software Support Specialist

ICT Technician

Parcel Locker Installation Technical Support

IT Support Technician (1st/2nd Line)

Technical Support and Repair Apprentice

Technical Support Engineer II, Triage & Discovery

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