Parts advisor Work, Jobs in Basingstoke, Eng (with Salaries)

Senior Parts Advisor
Snows Group —Basingstoke
- £27,000 - £36,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Vehicle Parts Advisor Apprenticeship
Calex UK —Basingstoke
- Full-time
- Microsoft Excel
- Customer service
- English
Parts Advisor - Peugeot
Snows Group —Basingstoke
- £27,000 - £36,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
7d
Parts Advisor
Marshall Motor Group —Andover
- Overtime
- Annual leave
- Employee discount
Quick apply
Sales Operations Executive (Customer Experience Team)
Select Car Leasing —Reading
- Monday to Friday
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
Quick apply
10d
Customer Services Advisor
SNG (Sovereign Network Group) —Basingstoke
- £25,936 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
Parts Advisor - Guildford
Tesla —Guildford
- Weekend availability
- English
- Communication skills
Service Advisor
Snows Group —Basingstoke
- £27,000 - £36,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Referral programme
Quick apply
Call Centre Agent- Customer service (full-time)
easyStorage —Cookham
- £26,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Parts Supervisor- Harwoods Southampton Audi
Harwoods Group —Eastleigh
- £33,000 - £39,000 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Customer Advisor
The AA —Basingstoke
- £24,060 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
10d
Handover Advisor
Big Motoring World —Camberley
- Up to £29,251 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
2d
Showroom Host/Receptionist
Chery Camberley —Camberley
- £33,750 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Bodyshop Customer Advisor
Partridge of Hampshire —Winchester
- £30,000 a year
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
2d
Service Advisor
Marshall Motor Group —Newbury
- £31,958 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Gift Advisor
Between the Lines Ltd —Newbury
- £13.35 an hour
- Part-time
- Sales
- Merchandising
- In-person
- Store discount
- Annual leave
Quick apply
Customer Service Advisor Apprenticeship
Calex UK —Basingstoke
- Full-time
- Customer service
- English
- IT
Member Advisor
Lifetime Legal Ltd —Wokingham
- £28,500 - £33,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Employee discount
Quick apply
9d
Customer Experience Advisor - Hybrid
Punter Southall Group —Reading
- Full-time
- Customer service
- Communication skills
- Gym membership
10d
Sales Progressor
LRG —Camberley
- Up to £35,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- In-person
- Health & wellbeing programme
- Work from home
Quick apply

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Senior Parts Advisor

Snows Group -
Basingstoke

Quick apply

Job details

Permanent | Full-time
£27,000 - £36,000 a year

Benefits

Company pension
Employee assistance programme
Referral programme

Qualifications

Customer service

Full job description

Location

Basingstoke & Newbury Kia (covering both parts departments)

Region

Berkshire

Category

KIA - Basingstoke (SKB)
(Parts)

Vacancy Type

Permanent/Full Time

Salary

£27,000 - £36,000 OTE Competitive Salary (Uncapped)

Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Senior Parts Advisor to join our Kia team at Snows Group based in Bournemouth and Newbury..

Your day

The Senior Parts Advisor is a member of the Parts Team and will report to the Parts Team Manager at Snows assisting to lead and manage the dealership’s Parts team to deliver profitability and customer satisfaction.

Your day will include:

Ensures all members of the Parts team understand the implications of the Brand Experience for their role and monitors performance against agreed customer service targets (e.g., CES).
Leads the team by personally demonstrating and encouraging the skills and behaviours associated with the Brand Experience and Brand Values.
Ensures that the Parts team work closely with colleagues in Sales, Service and Administration to deliver excellent customer service.
Manages the day-to-day operations of the Parts Department to ensure the achievement of key targets (e.g., parts & accessory sales volumes and margins).
Plans and manages parts and accessory stock levels to meet customer requirements and minimise cost.
Ensures non-current stock is promoted to build sales or returned within the 50-day period to minimise levels of non-current stock.
Manages stock visibility to ensure all necessary personnel have accurate information on availability and price.
Negotiates with non-franchise parts suppliers.
Continuously reviews and improves Parts processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability.
Manages the dealership’s trade sales activity – including prospecting activity, agreement of discounts and van sales.
Works with colleagues across the dealership to investigate and resolve customer complaints.
Monitors staff training needs, ensuring training and development plans are in place and up to date for all members of the team.
Works with individuals to address performance issues e.g., by providing coaching.
Assesses potential recruits for the Parts team.
Agrees the showroom display of accessories with the Managers.
Works with colleagues and other teams across the dealership to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
Acts as a full member of the dealership’s management team to take the business forward.
Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
Plans and organises own daily selling activity – for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business.
Works with colleagues and other teams across the dealership to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
Ensures opportunities for sales by other teams are followed up by the most appropriate specialist e.g., fleet sales.
Maintains the showroom environment and displays to agreed guidelines, including the presentation of used car point of sale data.

Have you got what it takes?

Able to plan, organise self and others to meet agreed work deadlines.
Supervise and mentor team members to achieve their work load.
Able to assimilate information quickly and provide considered responses.
Strong work ethic and adaptable to change.
Attention to detail and maintains good, accurate quality of work.
Able to react positively to organisational and market changes.
Technical Qualification or proven experience of working with vehicle parts.
Abe to communicate effectively with team, manage external relationships and customer relationships to deliver required information in a timely way.

Hours of work:

Week 1 Monday-Friday 8am-5.30pm(60) Saturday every other 8.30-12.30 / Week 2 Monday-Thursday 8am-5.30pm Friday 8am-3pm

What is in it for you?

Highly competitive salary and bonus scheme.
Full training and support to help you immerse yourself in the role and Snows values.
30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
Discounted MOTs, Service and Parts.
Recommend a Friend Bonus/ Introducing a Customer Bonus.
Life Assurance Benefit.
Snows Contributory Pension Scheme.
BEN – Employee Assistance Programme.
Excellent development opportunities to learn and grow with Snows.
Role dependant – tool box insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.

** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.

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Refine Your Search

parts advisor jobs in basingstoke, eng

Senior Parts Advisor

Vehicle Parts Advisor Apprenticeship

Parts Advisor - Peugeot

Parts Advisor

Sales Operations Executive (Customer Experience Team)

Customer Services Advisor

Parts Advisor - Guildford

Service Advisor

Call Centre Agent- Customer service (full-time)

Parts Supervisor- Harwoods Southampton Audi

Customer Advisor

Handover Advisor

Showroom Host/Receptionist

Bodyshop Customer Advisor

Service Advisor

Senior Gift Advisor

Customer Service Advisor Apprenticeship

Member Advisor

Customer Experience Advisor - Hybrid

Sales Progressor

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