Supervisor, export customer service Work, Jobs in Basingstoke, Eng (with Salaries)

Supervisor, Export Customer Service
Thermo Fisher Scientific —Basingstoke
- Full-time
- Management
- Customer service
- ERP systems
16h
Wellbeing Supervisor
Andover Mind —Basingstoke
- £33,111 a year
- Full-time
- Microsoft Access
- Microsoft Office
- Supervising experience
- Employee assistance programme
- Referral programme
Quick apply
3d
Supervisor
Ernest Jones —Basingstoke
- Full-time
- Customer service
- Communication skills
- Employee discount
6d
Supervisor
Kier Group —Basingstoke
- Full-time
- Contracts
- Communication skills
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
Department Supervisor
Halfords —Basingstoke
- £13.51 an hour
- Part-time
- Customer service
- Supervising experience
- Retail sales
- Store discount
- Health & wellbeing programme
Team Leader
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Communication skills
3d
Supervisor
The Watches of Switzerland Group —Basingstoke
- Supervising experience
- Communication skills
- Employee assistance programme
Admin Coordinator - Export (12 Month Contract)
Gist Limited —Basingstoke
- Up to £30,000 a year
- 12 hour shift
- Hybrid work
- Microsoft Excel
- Analysis skills
- Annual leave
- Work from home
10d
Team Leader
Mears Group —Basingstoke
- Up to £40,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
21h
Spa Supervisor
David Lloyd Clubs —Bracknell
- Customer service
- Communication skills
- Employee discount
10h
Assistant Store Manager
Aldi —Alton
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Stores & Despatch Manager
TechPoint —Basingstoke
- £40,000 - £45,000 a year
- ERP systems
- Continuous improvement
- Organisational skills
- Life insurance
- Sick pay
Quick apply
11d
Customer Success Team Leader
CV Library —Fleet
- £1 - £999,999 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
Quick apply
Sterile Services Supervisor
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
8d
Value Stream Leader (Customer Operations) - FTC
Surface Technology International —Hook
- Full-time
- Employee discount
Quick apply
Community Payback Supervisor - Basingstoke (South Central)
HM Prison & Probation Service —Basingstoke
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
5d
Contract Team Leader
Tetra Tech —Basingstoke
- Monday to Friday
- Hybrid work
- Driving
- Organisational skills
- Leadership
2d
Retention Team Leader
LetsGoCover —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- English
- Health & wellbeing programme
- Gym membership
Quick apply
Leader of Outdoor Education
Education Jobs South —Liphook
- £32,026 - £35,109 a year

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supervisor, export customer service jobs near basingstoke, eng

Supervisor, Export Customer Service

Thermo Fisher Scientific -
Basingstoke

Apply Now

Job details

Full-time
16 hours ago

Qualifications

Management
Customer service
ERP systems
Analysis skills
Organisational skills
Communication skills

Full job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific recently announced that it has entered into an agreement to sell its microbiology business to Astorg, a leading pan-European private equity firm with deep expertise in healthcare, focused on a select set of subsectors, including pharmaceutical services and technology, medtech and related services, life science tools and diagnostics.

This decision follows a thoughtful evaluation as part of Thermo Fisher’s ongoing business strategy to actively manage and strengthen our portfolio.

We expect the transaction will be completed in the second half of 2026, subject to customary closing conditions and applicable regulatory approvals. Until the transaction is complete, Thermo Fisher will continue to operate the business.

If you join the microbiology business prior to the close of the transaction, your employment is expected to transition to Astorg.

For more information, please review:

Thermo Fisher’s press release

Astorg press release

The Customer Service Export Supervisor leads a team of Customer Service Representatives in a fast-paced, inbound environment, ensuring delivery of a consistent, high-quality customer experience aligned with business strategy. This role provides on-the-floor leadership, manages escalations, and drives performance through KPI management, coaching, and continuous improvement, while ensuring compliance with global export requirements.

DESCRIPTION

Lead, coach, and develop CSRs, supporting performance, engagement, and professional growth
Act as the primary escalation point, resolving complex customer issues in a timely and effective manner
Manage daily operations, including workload prioritization, scheduling, and resource allocation
Monitor and drive performance against KPIs (e.g., service levels, productivity, customer satisfaction)
Support export order processes, ensuring compliance with Global Trade regulations and documentation requirements
Identify process improvement opportunities and implement solutions to enhance efficiency and customer experience
Analyze performance and complaint data to drive corrective actions and continuous improvement
Collaborate cross-functionally with Commercial, Supply Chain, Planning, Distribution, IT, and Technical teams
Support recruitment, performance reviews, training, and development activities
Communicate effectively with stakeholders and represent the function in meetings and projects

REQUIREMENTS

Proven people management experience in a customer service or call centre environment
Knowledge of export processes and Global Trade Compliance preferred
Strong analytical and problem-solving skills with a KPI-driven mindset
Excellent communication and interpersonal skills
Strong organizational skills with attention to detail
Experience with ERP systems and customer service tools
Ability to manage priorities and lead effectively in a fast-paced environment
Demonstrates Thermo Fisher Scientific values: Integrity, Intensity, Innovation, and Involvement

Apply Now

Refine Your Search

supervisor, export customer service jobs in basingstoke, eng

Supervisor, Export Customer Service

Wellbeing Supervisor

Supervisor

Supervisor

CX Team Leader (Fixed-Term-Contract)

Department Supervisor

Team Leader

Supervisor

Admin Coordinator - Export (12 Month Contract)

Team Leader

Spa Supervisor

Assistant Store Manager

Stores & Despatch Manager

Customer Success Team Leader

Sterile Services Supervisor

Value Stream Leader (Customer Operations) - FTC

Community Payback Supervisor - Basingstoke (South Central)

Contract Team Leader

Retention Team Leader

Leader of Outdoor Education

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