Customer service Work, Jobs in Basingstoke, Ham (with Salaries)

Customer Service & Events Coordinator
The Homemade Brownie Company Ltd —Basingstoke
- £24,850 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
1h
Store Colleague
JDSPORTS —Basingstoke
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
3d
Retail Customer Service
Entain —Basingstoke
- £13 an hour
- Overtime
- Cash handling
Retail Customer Service - Weekends & Evenings
Entain —Basingstoke
- £13 an hour
- Overtime
Customer Service Administrator
Johnsons Workwear Ltd —Basingstoke
- £26,000 - £26,500 a year
- Full-time
- Health & wellbeing programme
Quick apply
2d
Customer Service Assistant
Wickes —Basingstoke
- £8.82 - £12.71 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
8d
Retail Customer Service - Evenings and Weekends
Entain —Basingstoke
- £13 an hour
- Overtime
- Cash handling
Hotel Night Receptionist
Holiday Inn Basingstoke —Basingstoke
- £12.71 an hour
- Weekend availability
- Bilingual
- Hospitality
- English
- Free parking
- Employee discount
Quick apply
6d
Customer Assistant - Online
Morrisons —Basingstoke
- Employee discount
Quick apply
Team Member
Greggs —Basingstoke
- £11.03 - £12.91 an hour
- Employee discount
Quick apply
2d
Customer Team Member
Co-op —Basingstoke
- £13.04 an hour
- Overtime
- Paid training
- Employee discount
Customer Services Advisor
SNG (Sovereign Network Group) —Basingstoke
- £25,936 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
Customer Service Receptionist
iFLY Indoor Skydiving —Basingstoke
- £24,022 - £25,822 a year
- 12 hour shift
- Store discount
- Employee discount
Customer Service Advisor
Kier Group —Basingstoke
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Customer Contact Centre Advisor Jaguar Land Rover
South East Motors —Basingstoke
- £26,426.80 - £32,426.80 a year
- Full-time
- Microsoft Word
- CRM software
- Customer service
Quick apply
2d
One Stop - Customer Service Assistant
One Stop —Basingstoke
- £11.74 an hour
- Full-time
3d
Customer Service Advisor (Full-time)
1pMobile —Alton
- Up to £28,000 a year
- Full-time
- Microsoft Outlook
- Social media management
- Customer service
- Health & wellbeing programme
- Relocation assistance
Quick apply
Receptionist
David Lloyd Clubs —Newbury
- £13.30 an hour
- Communication skills
- Employee discount
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Basingstoke
- Temporary
- Customer service
14d
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service & Events Coordinator

The Homemade Brownie Company Ltd
Basingstoke

Quick apply

Job details

Permanent | Full-time
£24,850 a year
1 hour ago

Benefits

Company pension
Employee discount
On-site parking

Qualifications

Sales support
Customer service
Sales administration
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

The Homemade Brownie Company Ltd is a small, family-owned business producing award-winning gluten-free chocolate brownies. The team currently produce around 750,000 brownies per year, selling direct to end customers online and at events as well as wholesale to retailers and food service outlets. Located in Basingstoke, Hampshire, we currently have a team of 13 full-time and 5 part-time employees based out of our small bakery/office unit.

We’re growing quickly and are looking for somebody to support our busy Customer Service and Events office functions. We’re known for the quality of both our products and our customer relationships and as we grow, we need someone who can help us to continue to provide an excellence service and is ambitious to develop with us.

Overview:

The Customer Service & Events Coordinator will report to the Customer & Commercial Support Manager and will be the first point of contact for our customers, providing professional support across email, phone, online platforms and marketplaces. You'll manage customer enquiries, complaints, orders and delivery issues, helping to ensure an excellent customer experience at every stage.

You'll also provide administrative support across our sales activities, including order processing, trade account administration, quotations and samples, while assisting with the co-ordination of our busy events programme through bookings, paperwork and logistical arrangements.

Working closely with colleagues across the business, you'll play a key role in delivering outstanding customer service, supporting sales activity and ensuring our events run smoothly and efficiently. As part of a busy and fast-growing small business, the role will be flexible and will need to support other areas of the business as required.

Key responsibilities:

Customer Services:

Be first point of contact for all customer service activity across email, phone, online platforms and marketplaces.
Ensure customer enquiries, orders and complaints are handled efficiently, professionally and in line with company standards.
Log, review and respond to customer feedback and reviews, including encouraging positive reviews and managing negative feedback appropriately.
Log, track and analyse customer complaints, identifying trends, finding resolutions and implementing improvements to reduce recurring issues.
Manage delivery tracking, follow-ups and liaison with courier partners.

Sales Support:

Provide day-to-day administrative and operational support to sales activity across direct-to-consumer, trade and corporate channels.
Input and manage orders across systems, including web orders, trade, corporate and event sales.
Set up and maintain customer trade accounts.
Respond to trade and corporate enquiries, prepare quotes and arrange samples.

Events Co-ordination:

Process event bookings and required paperwork.
Communicate event information internally, ensuring Events Reps are informed and prepared.
Arrange event-related logistics including equipment ordering and hotel bookings.

Qualifications & Experience

Experience: Previous experience in a customer service, administration, sales support or co-ordination role would be advantageous.
Customer Focus: Passionate about delivering excellent customer service and creating positive customer experiences.
Organisation: Well organised with the ability to manage multiple tasks, priorities and deadlines in a fast-paced environment.
Communication: Strong written and verbal communication skills, with the confidence to interact professionally with customers, suppliers and colleagues.
Attention to Detail: High level of accuracy when processing orders, maintaining records and handling customer communications.
Problem Solving: Able to identify customer issues, investigate causes and work with colleagues, suppliers and courier partners to find effective solutions.
IT Skills: Comfortable using email, Microsoft Office and business systems, with the ability to learn new software quickly.
Teamwork: A collaborative team player who is willing to support colleagues across customer service, sales and events activities.
Positive Attitude: Enthusiastic, reliable and keen to contribute to a growing business where no two days are the same.

Benefits & Schedule:

Permanent role
37 ½ hours per week: Monday to Friday 8:30am – 5pm with 1 hour for lunch
Located at Sterling House, Stroudley Road, Basingstoke, RG24 8UG
Salary of £24,850 per year
20 days holiday per year + Bank Holidays
Company pension scheme
Employee discount
On-site parking

Job Types: Full-time, Permanent

Pay: £24,850.00 per year

Benefits:

Company pension
Employee discount
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in basingstoke, ham

Customer Service & Events Coordinator

Store Colleague

Retail Customer Service

Retail Customer Service - Weekends & Evenings

Customer Service Administrator

Customer Service Assistant

Retail Customer Service - Evenings and Weekends

Hotel Night Receptionist

Customer Assistant - Online

Team Member

Customer Team Member

Customer Services Advisor

Customer Service Receptionist

Customer Service Advisor

Customer Contact Centre Advisor Jaguar Land Rover

One Stop - Customer Service Assistant

Customer Service Advisor (Full-time)

Receptionist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Services Executive

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