Overview of the Company:
Novoferm have the privilege to be Europe’s largest system supplier of garage doors, doors, frames and door operators.
Our teams are made up of over 3,000 members who between them serve private, trade and industrial customers.
Since 1955 our policy to deliver quality over quantity is ingrained at the heart of our company, something fully represented by our values and endorsed withISO9001 accreditation.
Since 2003 Novoferm has been a proud part of the Japanese Sanwa family of companies.
Main purpose of the role:
To act as the first point of contact for our customers, visitors and staff whilst providing all aspects of administrative support to the designated regional operations and sales teams. Loading Day to Day Call Outs for the region and raising all PPM and carrying out Renewals for PPM.
Scope of the role:
To carry out the daily duties as listed within the primary objectives in order to support the depots to improve fitter’s efficiencies.
Primary Objectives:
· Day to Day Admin Jobs
· Raising Orders / Quotes
· Credit Checks
· Managing Preventative Maintenance Contracts
· Managing Renewals for Preventative Maintenance Contracts
· Customer Satisfaction Surveys
· Call Handling
· Managing Regional Emails
· Adhering to Quality Management Systems (QMS)
· New Account Setups
· Emailing Invoices / Loading on Customer Portals
· Customer Purchase Order Liaison
· Dealing with Proforma Customers
· Customer Enquiries
Primary measures of effectiveness
· Urgent call outs to be raised in a timely manner so clients’ KPI’s are met.
· Maintenance orders for each month raised accurately and in a timely manner to support depots.
· Renewal quotations submitted in advance prior to the month the servicing is due.
· Customer satisfaction surveys distributed regularly for ISO management.
Qualifications – Skills – Experience required for the role
· Computer Literate
· Well Organised
· Good & Clear Communicator
· Team Player
· Work on own initiative
Company Values
As a business, we recognise the importance of tailoring our decisions and actions around our company values and we are looking for an individual who can demonstrates these.
PROTECTING PEOPLE
We pride ourselves on having an impeccable safety culture. We constantly strive to improve our practices, in order to protect all personnel. We actively encourage reporting of near misses, assisting in the prevention of future accidents.
CUSTOMER FIRST
Our customer’s success is our goal. We work for and with them to identify and deliver solutions that exceed expectations. We stay with them for the total life cycle of our products and services and ensure the safety of end-users and our people
MOVING FORWARD
We are energised by the drive for continuous improvement. We anticipate and adapt to changing requirements and constantly seek ways to work smarter. We welcome new ideas with an open mind.
PERFORMANCE PROMISE
We keep our promises. We drive new ideas to realisation with speed and an obsession for customer-driven quality. We thrive on challenges and take pride in our “can do” attitude.
TOGETHERNESS & TRUST
We can win only by working together. We encourage participation, and we share information and ideas. We trust and respect each other and recognise good performance. Our behaviour is characterised by the highest ethical standards
Pay: £25,000.00-£28,000.00 per year
Work Location: In person
