Guest experience manager Work, Jobs in Basingstoke, Ham (with Salaries)

Venue Manager @ Millbridge Court
Dearborn Studio —Frensham
- £48,000 a year
- Weekend availability
- Hotel
- Budgeting
- In-person
- Annual leave
- Bereavement leave
Quick apply
2d
Event Enquiry Assistant
Dearborn Estates —Guildford
- From £33,000 a year
- Full-time
- Sales
- Hotel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
16h
Conference & Banqueting Manager
Norton Park Hotel, Spa & Manor House —Winchester
- £34,000 a year
- Full-time
- Bar
- Hotel
- Free parking
- Employee assistance programme
Quick apply
14d
General Manager - Live In
Marston's Pubs —Basingstoke
- Up to £45,000 a year
- Sales
- Restaurant management
- Team management
Quick apply
Weddings & Events Manager
Four Seasons —Hook
- Weekend availability
- Hotel
- Organisational skills
- Training & development
2d
Assistant General Manager
Cosy Club Basingstoke —Basingstoke
- £33,500 - £38,000 a year
- Weekend availability
- Hospitality
- Team management
Quick apply
General Manager - Live in Studio
Westgate —Winchester
- Up to £48,000 a year
- Full-time
- Customer service
- Team management
- Recruiting
- Employee discount
Quick apply
9d
Events & Reservations Manager
Donnington & Co —Newbury
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Golf Course & Landscape Manager
Mad Swans —Alton
- £45,000 a year
- Weekend availability
- In-person
- Guest services
- Free parking
- Employee discount
Quick apply
Front of House (FOH) Building Host
Ethos Farm —Reading
- £15.10 an hour
- Part-time
- Microsoft Powerpoint
- Computer literacy
- Front desk
Quick apply
13d
Operations Manager - Salon and Wellness
Independent Medispa and Wellness Hub —Henley on Thames
- From £16 an hour
- Part-time
- Social media management
- Research
- Business development
- Free parking
- Employee discount
Quick apply
8d
Project and Assistant Event Manager
Sodexo —Ascot
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
8d
Events Manager
De Vere Wokefield Estate —Reading
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
General Manager
Spinners UK —Reading
- From £42,000 a year
- Full-time
- Bar
- Team management
- In-person
- Employee assistance programme
- Employee discount
Quick apply
2d
Deputy Clubhouse Manager - Sherfield Oaks Golf Club
Get Golfing CIO —Hook
- Weekend availability
- Bar
- Inventory control
- Customer service
- Employee discount
- Referral programme
Quick apply
Reception Supervisor
Tylney Hall Hotel —Hook
- Full-time
- Hotel
- Front desk
Quick apply
Golf Manager
Mad Swans —Alton
- £45,000 - £50,000 a year
- Weekend availability
- Hotel
- In-person
- Guest services
- Free parking
- Employee discount
Quick apply
PUB / CAFE MANAGER
The Crown Kingsclere / Emporia Cafe —Kingsclere
- From £40,000 a year
- Full-time
- Cooking
- Hotel
- Supervising experience
Quick apply
11d
Employee Relations Executive
Merlin Entertainments —Basingstoke
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
3d
Duty Manager (Nights)
SARR Hotels Limited t/a Crowne Plaza Basingstoke —Basingstoke
- £12.71 an hour
- Weekend availability
- Hotel
- In-person
- Communication skills
- Employee discount
Quick apply

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Venue Manager @ Millbridge Court

Dearborn Studio
Frensham

Quick apply

Job details

Permanent | Full-time
£48,000 a year
2 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Company events
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
On-site parking

Qualifications

Hotel events and banqueting department experience
Recruitment experience
Barista experience
Microsoft Office Suite
Event management experience
Forecasting
Overseeing budgeting and forecasting
Budgeting
Events management
Training & development
Leadership
Team motivation leadership
Communication skills
Hospitality management
Rota coordination

Full job description

Position: Venue Operations Manager

Millbridge Court, an exclusive use event space and private hire hotel in Surrey is seeking a Venue Operations Manager to oversee a busy calendar of events, including brand takeovers, corporate away days and weddings. As the venue manager, you will lead the team by example to ensure an exceptional client experience from initial enquiry to the delivery of the event itself. The right candidate will have an entrepreneurial spirit and be an ambassador for the Millbridge Court brand standards, with keen attention to detail and a passion for service. A successful Venue Operations Manager will work collaboratively with Dearborn to actively seek ways to over-deliver on guest experience and lead the team through the operational delivery of the day to day running of the venue and events.

Responsibilities:

Oversee the smooth running of all areas of the business, leading from the ground to manage the guest experience from point of enquiry to the delivery of the event with a focus on leading the operational running of the site.
Oversight of guest experience at all touchpoints, ensuring the highest standard of service is proactively considered and delivered.
Ensuring the brand standards are always met through venue presentation and all client communications.
Assessing strategic ways to improve and develop the site to deliver efficiency and exceptional client experience at every step of the client journey.
Proactively implement ways to increase revenue and profitability, particularly from beverage upsells.
Hosting weekly meetings and overseeing all teams, working with them to deliver exceptional weddings and events, including planning and post-event reporting.
Genuine and approachable team leadership that will empower and inspire, including training and supporting staff, overseeing team rotas and all internal departments.
Identifying and escalating maintenance issues and dealing with these where necessary.
Working closely with the event delivery teams to ensure all staffing, logistics and bars are covered and running efficiently.
Proactively seeking opportunities to improve the operational functionality of the venue and working closely with Dearborn to implement improvements.
Creating and updating SOP’s to ensure effective delivery of every product.
Working closely with the external catering team to delivery exceptional events.
Oversee revenue and hit target GPs.
Line management of on-site staff including payroll and recruitment as well as building on positive company culture.
Working closely with Dearborn to create and implement training and development programmes for team members.
Managing annual budgets.
Revenue reporting and forecasting.
Managing ongoing projects and developments on-site alongside Dearborn head office.
Oversight of all Health and Safety on site working closely with Dearborn and the Estate Manager to ensure compliance.

Key Requirements

Excellent customer service with a passion for all aspects of hospitality.
Natural communicator with experience leading a team of like-minded people.
Confident leader and resourceful problem solver.
3 years’ experience at management level in a 5* hospitality or luxury event environment, with a proven track record for exceptional event delivery.
Highly organised, efficient and detail oriented.
Experience in recruitment, training and team development.
Previous experience managing budgets and driving profitability.
Experience in rota planning, SOP development and team training.
Strong operational and strategic thinking with a focus on efficiency and guest satisfaction.
Intermediate to expert level of knowledge of bar & wine preferred.
Barista experience required.
Proficient in MS Office.
Exceptional written and verbal communication.
Ability to work flexibly across all aspects of events, sales and planning departments, including weekends and evenings.

What we offer

Salary of £48,000 p/a
23 days annual leave, plus bank holidays.
Additional day off for your birthday each year.
Exciting & rewarding working environment, with opportunity for career development.

Hours

45 hours per week across 5 days with 2 days off per week, inclusive of evenings and weekends.

Job Types: Full-time, Permanent

Pay: £48,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
On-site parking

Application question(s):

What makes you a good fit for the role?

Experience:

Management in 5* Hospitality : 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in basingstoke, ham

Venue Manager @ Millbridge Court

Event Enquiry Assistant

Conference & Banqueting Manager

General Manager - Live In

Weddings & Events Manager

Assistant General Manager

General Manager - Live in Studio

Events & Reservations Manager

Golf Course & Landscape Manager

Front of House (FOH) Building Host

Operations Manager - Salon and Wellness

Project and Assistant Event Manager

Events Manager

General Manager

Deputy Clubhouse Manager - Sherfield Oaks Golf Club

Reception Supervisor

Golf Manager

PUB / CAFE MANAGER

Employee Relations Executive

Duty Manager (Nights)

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