head of it Work, Jobs in basingstoke, ham (with Salaries)

Head of IT Service Management
SNG (Sovereign Network Group) —Basingstoke
- £80,000 - £98,000 a year
- Full-time
- IT
- Communication skills
5d
Head of IT
Propel Together —Wokingham
- £85,000 - £100,000 a year
- Azure
- ERP systems
- AWS
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
1d
Head of Events
Hurley House Hotel —Maidenhead
- £60,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
7d
Head of Operations
Venta Global —Hook
- Full-time
- Employee discount
Quick apply
14d
Football Tracking Systems Operator (RoC)
Hawk-Eye Innovations (HEI) —Basingstoke
- £13.00 - £18.20 an hour
- 12 hour shift
- Maths
- In-person
- Communication skills
14d
Head of Sites and Facilities
BAE Systems —Frimley
- £83,000 a year
- Project management
12d
Head of Data and Data Management
Procode Technology Limited —Eastleigh
22h
Head of Insight and Innovation
Police Care UK —Woking
- £62,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
Head of Property and Workplace Services
Guide Dogs for the Blind Association —Reading
- £75,000 - £90,000 a year
- Call to connect
- Hybrid work
- Project management
- Travel
- Leadership
- Annual leave
- Employee discount
Head of Governance & Portfolio Management
Infovista —Guildford
- Remote
- IT
- Leadership
Head of IS Engineering (Amazon Connect)
Centrica —Windsor
- Hybrid work
- AWS
- Travel
Head of Business Operations, Governance, Risk & Compliance
Astroscale —Didcot
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Life insurance
- Sick pay
Network Solutions Analyst
Gist Limited —Basingstoke
- Up to £41,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
1d
Trainee Property Manager
LRG —Reading
- Up to £28,800 a month
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Employee discount
Quick apply
Head of SEND
Surrey County Council —Woking
- £81,796 - £89,942 a year
- Hybrid work
- School
- Employee assistance programme
- Employee discount
BMW Handover Operative
BCA Logistics —Farnborough
- £14.11 an hour
- Monday to Friday
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Head of MCX Solutions
Samsung Electronics —Reading
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Leadership
- Employee discount
- Gym membership
7d
Head of Transformation
Phyllis Tuckwell Hospice —Farnham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Hospice
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
5d
Head of Engineering & Technical Assurance
North —Camberley
- Full-time
- Remote
- Communication skills
- Employee assistance programme

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Head of IT Service Management

SNG (Sovereign Network Group) -
Basingstoke

Apply Now

Job details

Full-time
£80,000 - £98,000 a year
5 days ago

Benefits

Private dental insurance
Company pension
Discounted gym membership
Private medical insurance
Paid volunteer time

Qualifications

ITIL Certification
ITIL
IT support
IT
Problem management
Communication skills

Full job description

Salary:

£80,000.00 - £98,000.00 Per year ‌

We've got a fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work / life balance.

It’s an exciting time to join SNG as we continue to develop our IT service provision. We’ll be implementing a new Enterprise Service Platform in the Summer which will be used for managing IT Service tickets and ITIL-aligned processes. You’ll be driving the adoption of the platform across the IT service teams and helping to identify and prioritise opportunities for automation and self-service as we move forward to improve the IT support experience for all SNG colleagues.

The Role

As Head of IT Service Management , you’ll be responsible for driving delivery of SNG’s IT service strategy and leading the IT service management function within CIO, enabling organisational resilience from a technology perspective and making SNG a great place to work for its colleagues.

Main responsibilities include:

As a key member of the CIO Leadership team, supporting the realisation of the CIO vision and strategic direction including contributing to the implementation of the CIO strategy in support of delivering SNG’s corporate plan objectives
Leading the IT Service Management team with a focus on articulating a clear vision, providing direction, encouraging high performance, and supporting continuous improvement
Leading and overseeing the maturity of ITIL practices, including incident management, service requests, configuration and capacity management, asset management, change and problem management, IT service knowledge management and service acceptance
Accountability for end-to-end IT service performance and colleague experience, driving operational simplification, continuous service improvement and cost effectiveness initiatives
Driving development of CIO’s IT service portfolio and catalogue, ensuring it is maintained to reflect the ongoing evolution of the services provided
Acting a major incident manager (when required), in accordance with the major incident management process, and supporting security and disaster recovery testing, as well as auditing and risk assessments, as required

What we need from you

You should have demonstrable experience in a similar senior role within IT Service Management, ideally from within a similar sized organisation. Any experience working in the housing sector is desirable but not essential. You’ll also need:

A professional Qualification in IT Service Management, such as ITIL v3 Expert and/or ITIL v4 Managing Professional/Strategic Leader, IT Service Desk Management (SDI)
Demonstrable experience of IT Service Strategy design and implementation
Strong experience leading IT Service Desks with multi-tiered teams
Experience of leading ITIL adoption and maturity across IT Service Management and wider IT teams
Experience of driving a customer-service focused team culture
Strong communication skills with the ability to build effective relationships with internal and external stakeholders
Knowledge and experience of 3rd party IT Supplier Management is desirable

Job Description

We have some great benefits at SNG, including:

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Apply Now

Refine Your Search

head of it jobs in basingstoke, ham

Head of IT Service Management

Head of IT

Head of Projects - Reading, UK

Head of Events

Head of Operations

Football Tracking Systems Operator (RoC)

Head of Sites and Facilities

Head of Data and Data Management

Head of Insight and Innovation

Head of Property and Workplace Services

Head of Governance & Portfolio Management

Head of IS Engineering (Amazon Connect)

Head of Business Operations, Governance, Risk & Compliance

Network Solutions Analyst

Trainee Property Manager

Head of SEND

BMW Handover Operative

Head of MCX Solutions

Head of Transformation

Head of Engineering & Technical Assurance

I want to receive the latest job alerts for head of it in basingstoke, ham

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