Inbound customer service Work, Jobs in Basingstoke, Ham (with Salaries)

Collections Agent
Castle Trust Bank —Basingstoke
- £28,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Agent
Thames Water Utilites —Reading
- From £25,694 a year
- 8 hour shift
- IT
- Communication skills
Customer Service Representative
FNZ —Basingstoke
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Life insurance
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Audi Corporate Account Executive
Sytner —Reading
- Hybrid work
- Administrative experience
- Employee discount
Lead Development Representative
UL Solutions —Basingstoke
- Business development
- Communication skills
- Annual leave
9d
Outbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £35,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
Quick apply
Sales and Service Executive - Fluent French required
TaylorMade Golf Company —Basingstoke
- Full-time
- CRM software
- English
- Communication skills
New Business Development Executive
Khipu Networks —Fleet
- Full-time
- CRM software
- Business development
- Communication skills
Inside Sales Specialist
PaperCut Software —Bracknell
- £40,000 - £44,000 a year
- Full-time
- Hybrid work
Quick apply
B2B SaaS Sales Executive – SEO & AdTech
Valhalla Digital Ltd —Bracknell
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Business development
- Profit sharing
- Work from home
Quick apply
11d
New Business Advisor
Stannah —Andover
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Inside Sales Representative (m/f/x)
3M —Bracknell
- Full-time
- CRM software
- English
- Business development
Junior Inbound Sales Representative
OEConnection —Newbury
- Full-time
- CRM software
- Communication skills
AI Sales Executive
Simpro —Reading
- Annual leave
- Employee assistance programme
Quick apply
9d
Business Development Representative
Sovos Compliance —Farnborough
- CRM software
- Business development
- Bachelor's degree
Quick apply
Sales Executive
Sealfix Ltd —Alton
- £28,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Free parking
- Employee discount
Quick apply
Part time Lettings Negotiator
Haslams Group —Reading
- £13.50 an hour
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Inbound Sales Representative (New Business)
Sage —Winnersh
- Hybrid work
- Salesforce
- Business development
- Presentation skills
2d
Softener Supplies Team Leader
Harvey Water Softeners —Woking
- Overtime
- Sales
- Team management
- Front desk
- Annual leave
- Employee discount
Quick apply
5d

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Collections Agent

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£28,000 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Outbound debtor call management
Arrears management
Customer interaction
Outbound calling
Communication skills

Full job description

Collections Agent

“Delivering fair outcomes through trust, transparency and teamwork”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

Our retail finance division, Omni Capital, partners with retailers nationwide to provide customers with innovative credit solutions that allow them to spread the cost of their purchases using state‑of‑the‑art technology. As our business continues to grow, we’re looking for talented people to join our team and help drive our success forward.

This role is based in the Basingstoke office 5 days a week

The role and what you’ll lead and deliver:

We’re currently recruiting a Collections Agent to join our Omni Capital Retail Finance team. In this role, you’ll support customers who may be experiencing financial difficulty by providing tailored, empathetic support and appropriate forbearance solutions. You’ll play a key role in managing the end‑to‑end customer journey while ensuring fair and compliant outcomes at all times.

You will:

Manage telephony queues, handling inbound calls and making outbound calls via an automated dialler
Use effective questioning techniques to understand individual customer circumstances and work toward appropriate debt resolution in line with regulatory requirements
Act as the first point of escalation for collections‑related customer queries
Support collections strategies across letters, SMS, email and phone, always putting the customer first
Respond to customer emails across multiple inboxes
Communicate with customers via live chat to resolve enquiries efficiently
Demonstrate empathy and identify tailored solutions to meet customers’ needs
Apply forbearance options to support vulnerable customers through the repayment process
Follow established processes and procedures to ensure consistency and high standard
Identify potential complaints and manage appropriately, escalating where necessary
Support Customer Service phone lines during peak periods

What you’ll bring:

We are looking for a natural problem solver with the ability to implement the most appropriate solutions for our customers, listen effectively and be empathetic with each situation you are faced with. Your organisation and communication skills will need to be exceptional, as you will be juggling many priorities and using multiple systems at the same time as communicating with customers.

In addition you will have:

Essential

Experience working in a customer service environment driven to deliver professional, positive customer outcomes
Willingness to work on the phone with an excellent telephone manner
Strong written and verbal communication skills
Proven ability to negotiate with customers to achieve positive and fair outcomes
Comfortable using multiple computer systems to resolve customer enquiries
Flexible with changing priorities
Experience working with defined processes and procedures

Desirable

Previous experience working in collections within financial services
Experience in a contact centre environment, handling inbound and outbound calls and customer emails

Why join Castle Trust Bank?

Competitive salary
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We use AI to help support early application screening, improving consistency and efficiency. All hiring decisions involve human judgment and review, not technology.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

inbound customer service jobs in basingstoke, ham

Collections Agent

Customer Service Agent

Customer Service Representative

Inbound Service Delivery Lead

Audi Corporate Account Executive

Lead Development Representative

Outbound Service Delivery Lead

Sales and Service Executive - Fluent French required

New Business Development Executive

Inside Sales Specialist

B2B SaaS Sales Executive – SEO & AdTech

New Business Advisor

Inside Sales Representative (m/f/x)

Junior Inbound Sales Representative

AI Sales Executive

Business Development Representative

Sales Executive

Part time Lettings Negotiator

Inbound Sales Representative (New Business)

Softener Supplies Team Leader

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