Project leader Work, Jobs in Basingstoke, Ham (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Operations Project Manager
Fujitsu —Basingstoke
- Full-time
- Human resources
- Annual leave
- Employee assistance programme
Research Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
4d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Project Manager-1
Trane Technologies —Basingstoke
- Full-time
- Project management
- HVAC
- Communication skills
- Life insurance
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
7d
People Partner (Defence Sector)
Fujitsu —Basingstoke
- Full-time
- Microsoft Excel
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Project Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Hybrid work
- Project management
- Leadership
Project Coordinator Team Leader
Netteam tX —Newbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Project management
- In-person
Quick apply
8d
Senior Project Officer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Project management
- Leadership
Project Manager (DSEAR)
RSE —Basingstoke
- Engineering
- Supervising experience
- Project management
- Employee discount
PA to Aerospace Commercial Director and Aerospace Events Director
ADS Group Ltd —Farnborough
- Full-time
- Hybrid work
- Travel
- Communication skills
Assistant Consultant / Consultant, Air Quality - Basingstoke
WSP —Basingstoke
- Part-time
- Hybrid work
- Data analysis skills
- IT
- Communication skills
- Flexitime
- Work from home
Assistant Project Manager (PMO)
WSP —Reading
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Contracts
- Flexitime
- Work from home
Delivery Project Manager (DataCosmos)
Open Cosmos —Didcot
- Hybrid work
- English
Regional Manager
Grandir UK —Basingstoke
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Technical Delivery Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Azure
- DevOps
- Team management
- Annual leave
- Work from home
Delivery Manager
Elanco —Hook
- Full-time
- SharePoint
- Agile
- Leadership
Security Manager
Fujitsu —Basingstoke
- Full-time
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
Programme Director
Fujitsu —Basingstoke
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
18h

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Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

project leader jobs in basingstoke, ham

Customer Operational Delivery Manager

Operations Project Manager

Research Facilitator

Customer Service Manager

Project Manager-1

Head of Projects - Reading, UK

People Partner (Defence Sector)

Project Officer

Project Coordinator Team Leader

Senior Project Officer

Project Manager (DSEAR)

PA to Aerospace Commercial Director and Aerospace Events Director

Assistant Consultant / Consultant, Air Quality - Basingstoke

Assistant Project Manager (PMO)

Delivery Project Manager (DataCosmos)

Regional Manager

Technical Delivery Manager

Delivery Manager

Security Manager

Programme Director

I want to receive the latest job alerts for project leader in basingstoke, ham

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