Quality improvement specialist Work, Jobs in Basingstoke, Ham (with Salaries)

Customer Journey Improvement Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Hybrid work
- Travel
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Team Leader
Mears Group —Basingstoke
- Up to £40,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Director of Estates and Facilities
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
9d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Research Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
12d
Quality Manager
Personnel Selection —Andover
- From £52,000 a year
- Full-time
- In-person
- Free parking
- Flexitime
Quick apply
VodafoneThree - Quality Radio Performance Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Employee discount
17h
Operations Director Medicine Division
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
9d
Operational Change Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Travel
Compliance Specialist
Estee Lauder —Petersfield
- Microsoft Office
Process Specialist (Training)
AWE —Reading
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
- Annual leave
- Employee assistance programme
Sr Quality Specialist
IQVIA —Reading
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
14d
Team Leader
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Communication skills
1d
Cardiographer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £25,760 - £27,476 a year
- Part-time
- Hospital
6d
Project & Contract Coordinator
Coombes Forestry Ltd —Upper Meon Valley
- From £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Quick apply
7d
Senior HRIS Specilaist -UKG Ready
ESP Global Services Limited —Reading
- £45,000 - £55,000 a year
- Data analysis skills
- Human resources
- Organisational skills
Quick apply
14d
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Senior Patient Services Administrator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
9d

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quality improvement specialist jobs near basingstoke, ham

Customer Journey Improvement Specialist

Montu UK -
Winnersh

Apply Now

Job details

Full-time
£55,000 - £62,500 a year

Benefits

Company pension
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave

Full job description

The role is remote for people based in the UK

What is the job?

We are looking for a hands-on, delivery-focused Customer Journey Improvement Specialist to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated healthtech environment.

You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements.

You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike.

What will you be doing?

Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes.
Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations.
Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes.
Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement.
Own discrete projects and workstreams, while supporting the wider business on larger programmes as required.
Translate insights into clear process documentation (process maps, SOPs, work instructions, controls).
Facilitate workshops to align stakeholders on current state, future state, and implementation actions.
Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment.
Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality.
Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented.
Drive standardisation and right-first-time ways of working across operational teams.
Use data, customer feedback, and complaints insights to prioritise and shape improvements.
Support change adoption through training, communication, and ongoing feedback loops.
Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift.
Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection.
Define success measures of initiatives at the outset and use these to validate success/control once delivered.
Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements.

What do you need?

Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments.
Demonstrable ability to move quickly from analysis to action and deliver tangible change.
Solid stakeholder management and facilitation skills across cross-functional teams.
Experience supporting project delivery or working within structured and semi-structured project environments.
Willingness to travel to our HQ in Winnersh from time to time

What we offer:

Competitive salary
25 days holiday (rising to 27 after one year and 30 after three years) + bank holidays
5% matched pension
Private Healthcare Scheme
Cycle-to-work scheme
Enhanced Maternity & Paternity Leave
Opportunities for development and growth
A dynamic and supportive work environment

About Montu

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

Compensation Range: £55K - £62.5K

Apply Now

Refine Your Search

quality improvement specialist jobs in basingstoke, ham

Customer Journey Improvement Specialist

Head of Projects - Reading, UK

Team Leader

Director of Estates and Facilities

Service Desk Analyst

IT Service Delivery Manager

Research Facilitator

Quality Manager

VodafoneThree - Quality Radio Performance Specialist

Operations Director Medicine Division

Operational Change Specialist

Compliance Specialist

Process Specialist (Training)

Sr Quality Specialist

Team Leader

Cardiographer

Project & Contract Coordinator

Senior HRIS Specilaist -UKG Ready

Regional Operations Manager

Senior Patient Services Administrator

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