senior facility manager Work, Jobs in basingstoke, ham (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Senior Facilities Manager
ISS Facility Services —Reading
- Maintenance
- Continuous improvement
- HVAC
Quick apply
Senior HSSE Manager
Steris —Basingstoke
- Full-time
- Management
- Microsoft Office
- Mentoring
Health & Safety Manager – Luxury Estate & Hospitality Operations
Splendid Works —Windsor
- £40,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- English
Quick apply
6d
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
6d
Senior Programme Manager
QinetiQ —Farnborough
- Full-time
- Employee discount
12d
Senior HSE Manager
Emcor —Theale
- Full-time
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
8d
Senior Estates & Facilities Manager
Montu UK —Winnersh
- Full-time
- Travel
- Contracts
- Communication skills
Training Operations Manager
Venture Security —Andover
- £39,000 a year
- Full-time
- Human resources
- In-person
- Teaching
- Annual leave
Quick apply
5d
Senior Lab Operations Manager
QinetiQ —Farnborough
- Full-time
- Management
- Engineering
- Laboratory experience
- Employee discount
Compliance and Engineering Manager
Hampshire County Council —Winchester
- £65,895 - £73,902 a year
- Hybrid work
- Construction
- Communication skills
- Annual leave
- Employee assistance programme
Senior National Account Manager
Bayer —Reading
- £65,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Retail management
- Negotiation
- Annual leave
- Employee discount
20h
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Senior Project Manager
Landmarc Support Services —Liss
- £59,800 - £65,955 a year
- Microsoft Excel
- Project management
- Driving
- Annual leave
- Employee discount
5d
Senior Operations Manager
The Green Room Foundation Ltd —Windsor
- From £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Travel
- Life insurance
- Sick pay
Quick apply
12d
Senior Nursery Manager
Grandir UK —Basingstoke
- £48,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Key Account Director - FM Services
Samsic UK —Reading
- £80,000 - £85,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
Quick apply
Key Account Manager
Thatcham Research —Thatcham
- £45,000 - £45,052 a year
- Monday to Friday
- Hybrid work
- CRM software
- Salesforce
- Continuous improvement
- Free parking
Senior Health and Safety Manager
Size Group Limited —Henley on Thames
- Full-time
Quick apply
Facilities Manager
MedPharm —Guildford
- Full-time
- Engineering
- Microsoft Office
- Supervising experience
Quick apply
5d

I want to receive the latest job alerts for senior facility manager in basingstoke, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior facility manager jobs near basingstoke, ham

Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

senior facility manager jobs in basingstoke, ham

Customer Operational Delivery Manager

Senior Facilities Manager

Senior HSSE Manager

Health & Safety Manager – Luxury Estate & Hospitality Operations

Regional Operations Manager

Senior Programme Manager

Senior HSE Manager

Senior Estates & Facilities Manager

Training Operations Manager

Senior Lab Operations Manager

Compliance and Engineering Manager

Senior National Account Manager

Key Account Manager

Senior Project Manager

Senior Operations Manager

Senior Nursery Manager

Key Account Director - FM Services

Key Account Manager

Senior Health and Safety Manager

Facilities Manager

I want to receive the latest job alerts for senior facility manager in basingstoke, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected