Senior user experience Work, Jobs in Basingstoke, Ham (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
7d
National Operations Manager
DPD Group UK —Reading
- £59,500 a year
- Weekend availability
- Management
- Continuous improvement
- Mentoring
Quick apply
14d
Senior Involvement Officer
The Brain Tumour Charity —Fleet
- £22,325 - £37,207 a year
- Hybrid work
- Driving
- Organisational skills
- Communication skills
13d
Business Manager
Lookers —Basingstoke
- £35,000 - £55,000 a year
- Sales
- Driving
- Annual leave
Quick apply
6d
Care Navigator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £27,485 - £30,162 a year
- Full-time
- Microsoft Outlook
- Management
- Data analysis skills
- Free parking
- Annual leave
8d
Senior HRIS Specilaist -UKG Ready
ESP Global Services Limited —Reading
- £45,000 - £55,000 a year
- Data analysis skills
- Human resources
- Organisational skills
Quick apply
6d
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
14d
Community Mental Health Practitioner
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £39,959 - £48,117 a year
- Part-time
- Driving
- Organisational skills
- IT
1d
Senior Product Designer
Once For All UK —Basingstoke
- £55,000 - £70,000 a year
- Spanish
- English
- Mentoring
- Employee assistance programme
Quick apply
Product Analyst (Finance Applications)
BCA —Hook
- £50,000 - £55,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Product management
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Senior Product Designer - Content Strategy
Epicor —Bracknell
- Full-time
- AI
- Communication skills
Senior SOC Analyst
Frontier Resourcing —Basingstoke
- Full-time
- Continuous improvement
- Mentoring
Quick apply
Network Solutions Analyst
Gist Limited —Basingstoke
- Up to £41,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
7d
Senior Impact Officer
University of Surrey —Guildford
- £37,694 - £42,254 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
- Relocation assistance
- Annual leave
5d
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
7d
Acute and Crisis Inpatient Wards Modern Matron - Parklands Hospital
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £57,528 - £64,750 a year
- Full-time
- Leadership
- Communication skills
Older Persons Community Mental Health Nurse - In-Reach
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £38,682 - £46,580 a year
- Full-time
- Driving
- Organisational skills
- IT
Snr Mgr Dig Workplace Foundations
Vodafone —Newbury
- Full-time
- Microsoft Access
- IT
Independent Reviewing Officer/Senior Lead Child Protection Professional
West Berkshire Council —Newbury
- Up to £63,771 a year
- Full-time
- English
- Communication skills
- Time management
- Annual leave
- Employee discount

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Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

senior user experience jobs in basingstoke, ham

Customer Operational Delivery Manager

Head of Projects - Reading, UK

National Operations Manager

Senior Involvement Officer

Business Manager

Care Navigator

Senior HRIS Specilaist -UKG Ready

Service Desk Analyst

Community Mental Health Practitioner

Senior Product Designer

Product Analyst (Finance Applications)

Senior Product Designer - Content Strategy

Senior SOC Analyst

Network Solutions Analyst

Senior Impact Officer

Systems Administrator - Platform Migration & Merge Specialist

Acute and Crisis Inpatient Wards Modern Matron - Parklands Hospital

Older Persons Community Mental Health Nurse - In-Reach

Snr Mgr Dig Workplace Foundations

Independent Reviewing Officer/Senior Lead Child Protection Professional

I want to receive the latest job alerts for senior user experience in basingstoke, ham

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