technical support Work, Jobs in basingstoke (with Salaries)

First Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Entry Level IT
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
14d
Technical Support Engineer
Fujitsu —Basingstoke
- Full-time
- Oracle
- Linux
- Annual leave
- Employee assistance programme
13d
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £26,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
IT Field Support Technician - T2 / Second Line
Concero UK —Fleet
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
Customer Technical Support
Canary Care Global Limited —Winchester
- Up to £33,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
10h
3rd Line Support Engineer
Wey Computing Solutions Limited —Send
- £30,000 - £42,000 a year
- Full-time
- Azure
- Windows
- Maths
- Free parking
- Employee discount
Quick apply
6d
IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply
2d
First Line Support
Southern Communications Group —Dummer
- £22,568.00 - £26,436.80 a year
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
7d
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
7d
Second Line Support
Southern Communications Group —Dummer
- £26,000 - £32,000 a year
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
End User Support
NECSWS —Bracknell
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Technical Support Engineer
Barracuda Networks Inc. —Reading
- Salesforce
- English
- Windows
Quick apply
2d
Associate Network Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Microsoft Office
- Analysis skills
Customer Support Specialist (DataCosmos)
Open Cosmos —Didcot
- Hybrid work
- English
IT Support Technician
Wentworth Club —Virginia Water
- Full-time
- Microsoft Outlook
- SharePoint
Quick apply
8d
Systems Administrator (Associate Level)
Visa Europe Limited —Basingstoke
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Application Support Analyst
Vanquis Banking Group —Petersfield
- Azure
- APIs
- Annual leave
6d

I want to receive the latest job alerts for technical support in basingstoke

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near basingstoke

First Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£22,568.00 - £26,436.80 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Software troubleshooting
Customer service
Technical support
IT support
IT
Communication skills

Full job description

The successful candidate will be providing first line IT support to internal users across SCG, acting as the initial point of contact for all IT related queries and issues.

Responsibilities:

Providing first-line IT support to internal users, acting as the first point of contact for IT queries, issues, and requests. 
Logging, categorising, and prioritising tickets accurately according to defined processes. 
Resolving first-line issues where possible, escalating to Second Line Service Desk or other teams when required. 
Supporting the wider Service Desk team in ensuring the Service Desk operation is fit-for-business and delivers high-quality support. 
Assisting with end-user computing activities including endpoint protection, software deployment, patch management, and identity and access administration. 
Contributing to user training and support activities to help users utilise IT systems effectively. 
Supporting asset management processes and contributing to end-user documentation. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Assisting with software deployment activities, rolling out EUC software to users and supporting EUC patch management activities.
Supporting identity and access administration activities in compliance with defined IAM policies, such as password resets and account provisioning. 
Staying informed about SLA targets and working to achieve them.

Skills & Experience:

Good communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
A customer-focused approach with a commitment to delivering excellent service. 
A foundational understanding of IT support principles and common end-user computing technologies. 
The ability to follow documented processes and procedures accurately. 
Strong problem-solving skills and an ability to diagnose common IT issues. 
A willingness to learn and develop technical skills. 
The ability to work effectively as part of a team.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £22,568.00-£26,436.80 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in basingstoke

First Line Support

Service Desk Analyst

Entry Level IT

Technical Support Engineer

Second Line Support

IT Field Support Technician - T2 / Second Line

Customer Technical Support

3rd Line Support Engineer

IT Support - Trainee

First Line Support

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Service Desk Analyst

Second Line Support

End User Support

Technical Support Engineer

Associate Network Analyst

Customer Support Specialist (DataCosmos)

IT Support Technician

Systems Administrator (Associate Level)

Application Support Analyst

I want to receive the latest job alerts for technical support in basingstoke

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected