Customer experience specialist Work, Jobs in Bassingbourn, Cam (with Salaries)

Customer Success Officer - Contracted clients
CMP —Royston
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
13d
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
6d
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- No experience needed
Quick apply
6d
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
6d
Learning and Development Coordinator
AutoProtect Group —Harlow
- £40,000 a year
- Full-time
- Presentation skills
- No degree
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
10d
Field Service Engineer
Grant Instruments —Royston
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- AWS
- Free parking
- Health & wellbeing programme
Quick apply
Operations & Production Assistant - Luxury Leather Goods
Geoffrey Parker Games Ltd —Wimbish
- Full-time
- Sales
- Mechanical knowledge
Quick apply
Sales Assistant
TGJones —Royston
- £10.85 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
Jewellery CAD, Casting & Workshop Trainee
Harriet Kelsall Bespoke Jewellery —Hitchin
- Part-time
- CAD
- In-person
- Free parking
- Employee discount
Quick apply
5d
Transport Planner – Tipper Fleet
kane Haulage Ltd —St Albans
- £30,000 - £40,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Free parking
Quick apply
Technical Support Agent
POP Telecom —Newmarket
- From £26,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Customer Service Specialist
Nuclera —Cambridge
- Part-time
- Hybrid work
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
Production Operative
Centrado Trading Limited —Huntingdon
- £30,465.51 an hour
- Full-time
- Warehouse experience
- Power tools
- In-person
- Free parking
- Employee assistance programme
Quick apply
6d
Customer Operations Administrator
Bank of Ireland —Huntingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Contracts
- Financial services
- Annual leave
- Employee assistance programme
5d
General Assistant
GLL —Cambridge
- £13.45 an hour
- Part-time
- Customer service
- First Aid Certification
4d
Process Specialist
Hexcel Corporation —Duxford
- £40,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Workplace Specialist
Mettler Toledo —Royston
- Windows
- Travel
- SharePoint
- Annual leave
Supply Chain Specialist
Bragg Life Sciences —Cambridge
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
Project & Sales Coordinator
T Nevill & Co Ltd —Stevenage
- £29,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Free parking
Quick apply
3d
Broker Support Specialist
Vindis Group —Huntingdon
- £28,500 a year
- Customer service
- Employee assistance programme

I want to receive the latest job alerts for customer experience specialist in bassingbourn, cam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience specialist jobs near bassingbourn, cam

Customer Success Officer - Contracted clients

CMP -
Royston

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
13 days ago

Benefits

Free parking
Casual dress
Sick pay
On-site parking

Qualifications

CRM software
Management
Salesforce
Administrative experience
Organisational skills
Communication skills

Full job description

Overview
CMP is a specialist professional services business, focused on workplace dispute resolution, employee relations and personal development.

We are seeking a dedicated Customer Success Officer working with our contracted clients to join our dynamic team. This role involves building strong relationships with clients, ensuring their satisfaction, and supporting their ongoing success with our services. The ideal candidate will possess excellent communication skills, strong organisational skills with an attention to detail. This position offers an exciting opportunity to contribute to client retention and growth while working in a collaborative environment.

Key Responsibilities

Project Coordination

Act as a central liaison point between clients, associates, Client Relationship Managers, and internal teams
Set up and manage projects across systems
Ensure all case/project information is complete, accurate, and accessible to stakeholders
Allocate associates to work in line with contractual KPIs and operational strategy
Monitor delivery, highlighting risks, capacity issues, and over/under delivery
Attend client meetings and reviews where required

Delivery Management & Reporting

Maintain oversight of project progress, timelines, and volumes
Produce and distribute weekly reporting and contract performance data
Ensure adherence to Quality Delivery Plan standards and contribute to continuous improvement
Manage stakeholder communications and ensure documentation is correct and up to date

Resource & Associate Management

Track associate availability and deployment
Coordinate quality assurance, supervision, and mentoring where needed
Support smooth workflow through query handling and internal coordination

Financial & Commercial Oversight

Monitor budgets and Purchase Order (PO) limits, escalating issues
Check and approve associate invoices against timesheets
Liaise with Finance to raise invoices and close projects

Data Management

Maintain accurate CRM (e.g. Salesforce) and database records
Input evaluation and confidential data, ensuring integrity and compliance

Compliance & Governance

Adhere to company policies, procedures, and H&S requirements
Ensure information security compliance (e.g. ISO27001, CE/CE+)
Follow document control, branding standards, and behavioural framework
Build and maintain positive client and associate relationships

In carrying out these duties the post holder will:

Undertake any other duties reasonably required by the line manager or senior leadership team.

Person Specification

Previous experience in an administrative or coordination role
Experience using CRM systems (e.g. Salesforce), Microsoft 365 desirable
Strong verbal and written communication with high attention to detail
Ability to work in a fast-paced, dynamic team environment
Self-motivated with strong organisational skills
Behavioural Attributes
Confident and professional when engaging with multiple stakeholders
Strong ability to coordinate, prioritise, and manage competing demands

Pay: £27,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking
Sick pay

Work Location: Hybrid remote in Royston SG8 5NT

Quick apply

Refine Your Search

customer experience specialist jobs in bassingbourn, cam

Customer Success Officer - Contracted clients

Trainee Customer Service

Trainee Account Manager

Remote Support Desk Operative

Learning and Development Coordinator

Field Service Engineer

Operations & Production Assistant - Luxury Leather Goods

Sales Assistant

Jewellery CAD, Casting & Workshop Trainee

Transport Planner – Tipper Fleet

Technical Support Agent

Customer Service Specialist

Production Operative

Customer Operations Administrator

General Assistant

Process Specialist

IT Workplace Specialist

Supply Chain Specialist

Project & Sales Coordinator

Broker Support Specialist

I want to receive the latest job alerts for customer experience specialist in bassingbourn, cam

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected